Toyota Mercedes-Benz Sprinter of Bellingham

Broke my windshield while in for service Last week I took my Airstream motor home for a recall to be fixed and for a scheduled service maintenance to be preformed. While in the shop, my winds Last week I took my Airstream motor home for a recall to be fixed and for a scheduled service maintenance to be preformed. While in the shop, my windshield was broken. I have made numerous attempts to speak to the head of service department. I noticed the damage within 5 minutes of leaving their parking lot and immediately called and was put on hold for 40 minutes. I have yet to actually speak to Joe the service manager, instead have received an email five days after the fact stating they were not taking responsibility for the damage. He stated that his technician said the damage could not be “seen” from inside the motor home, only from outside. Interesting that he would make that comment, because if it was not done there, why would a technician be inside my motor home checking that!! No work needed to be done inside my motor home! I’m contacting Mercedes Benz corporate, the Washington Attorney General on the matter. So unprofessional. Further evidence of guilt is the fact that they won’t return my calls, but a one paragraph email, five days later. If you have nothing to hide, why avoid the customer? More

Fantastic service Daniel took real good care of me. From the time he approached outside the bay door to check out, I felt like a valued customer. He explained what serv Daniel took real good care of me. From the time he approached outside the bay door to check out, I felt like a valued customer. He explained what services would be done on the Rav as well as the cost. I told him I was here only a month ago, but put 5550 miles on the vehicle during a trip to Texas and back. More

Wonderful service They immediately fixed the problem causing a scraping sound, a cap dragging, and did a thorough check of axles, brakes, etc. to make sure there was no They immediately fixed the problem causing a scraping sound, a cap dragging, and did a thorough check of axles, brakes, etc. to make sure there was no other cause. It's why we keep taking our Prius back there, and why we will by another when we need to replace it. More

Service of 4Runner Friendly excellent service from Alyssa. She is always helpful and honest and a pleasure to deal with. Would recommend Toyota to my friends and family. Friendly excellent service from Alyssa. She is always helpful and honest and a pleasure to deal with. Would recommend Toyota to my friends and family. More

Great service! Great service and quick. The dealer is very clean and the people are very friendly. I enjoy going there because the environment is high quality. Great service and quick. The dealer is very clean and the people are very friendly. I enjoy going there because the environment is high quality. More

Even though it took four hours, I was satisfied. In my opinion, it took too much time (4 hours) running back and forth by the salesman, consulting with the boss and making arrangements with the credi In my opinion, it took too much time (4 hours) running back and forth by the salesman, consulting with the boss and making arrangements with the credit department. My previous experience with buying a car at the same dealership (then Wilson Motors) eleven years ago went much quicker. More

Great Experience Matt Newman was a great salesman- would highly recommend him! No pressure sales experience and appreciate his knowledge and patience. Very happy with Matt Newman was a great salesman- would highly recommend him! No pressure sales experience and appreciate his knowledge and patience. Very happy with the experience as a whole. More

Daniel and Shawn were terrific! Daniel and Shawn got me right in as a walk in. The communication about which service my prius needed was clear, the service was done quickly, the car Daniel and Shawn got me right in as a walk in. The communication about which service my prius needed was clear, the service was done quickly, the car was sparkling and clean inside, and they notified me right away so i had minimal down time with the car. More

my new Prius Excellent! Roy was super helpful and knowledgeable. He listened to my questions and answered them all, and really listened to what I was looking for. Excellent! Roy was super helpful and knowledgeable. He listened to my questions and answered them all, and really listened to what I was looking for. He took time to go over everything with me and was very patient and thorough. I am very pleased with my purchase! More

Great Service Service line was a little behind, they were down one service person. Service Manager jumped in to help and took care of my replacement filters. I eve Service line was a little behind, they were down one service person. Service Manager jumped in to help and took care of my replacement filters. I even got a free wash because of my wait time. More