Toyota Mercedes-Benz Sprinter of Bellingham

This review is strictly about the management and not the service. The motive for this review is strictly to inform other people so they can avoid a toxic relationship/business with this dealership. To get t service. The motive for this review is strictly to inform other people so they can avoid a toxic relationship/business with this dealership. To get to the point, the dealership will no longer accept my vehicle to be serviced (Toyota Plus-prepaid) because "you wrote us a bad review". In one experience I waited 2 hours longer than estimated and was asked to give a review in which I gave an honest review. I was called by the GM to receive a free car detail but was pressured to give a high review and it felt very quid pro quo. I held to my genuine feelings. In the second experience after a service I was very frequently emailed, texted and even called to give a review. I live a busy life as a father, husband and firefighter/paramedic and it felt very imposing and pressuring to give a review on a very regular basis. When I came around to writing a review, I gave one that was objective and honest which acknowledges that Toyota wants to better themselves through implication of the review process and by seeking input of the customer experience/relationship. That said, I informed them that I do not like the "bully" feel I get to provide them a review and that it felt like they are asking for a compliment because it doesn't feel like my time is respected. Fast forward now to my next service date which is today. Just prior to my appointment to receive my oil change the dealership cancels last minute to tell me there is a "mix-up" and I'll have to reschedule. I had to ask several questions to get clarity and eventually found out that the GM didn't like my review and I am no longer a customer won't accept my service. I thought that the "mix-up" was a staffing issue and I would have to reschedule, however it was a disingenuous way of saying you aren't welcome here anymore. IMO, this Toyota-Mercedez Bellingham business model culls people who stand up and are authentically providing feedback. They asked for it, I gave it and I'm bad because they value 5 stars over genuine feedback. The responses I received when I brought this up were just a continuation of, "I'm sorry you feel that way". There is nothing I can do but to either conform and give them 5 stars or retain my authenticity. I'll choose the latter every single day because bullies need to be called out. To conclude, this business model is dysfunctional because it values 5 star ratings over honesty and character. This experience shows me that their actions are toxic and there isn't much I can do about it then to inform the few that stumble upon this thread. I have no ill-intent on the hard working people there, nor the technical service, however the GM (Rob Hourani) has set this toxic example and this review is worthy of my time to alert and protect other people. More