
Toyota Mercedes-Benz Sprinter of Bellingham
Bellingham, WA
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Roy is a GEM! Stumbled on this beautiful car and Roy was right there every step of the way. Due to the age of the car we were not able to have a warranty. Roy sta Stumbled on this beautiful car and Roy was right there every step of the way. Due to the age of the car we were not able to have a warranty. Roy stated that no matter what if anything went wrong that the dealership would make right. Approximately one week later the windows in my convertible were not seating together to form a seal. I called Roy and got an appointment for later in the week. When bringing the car in everyone was help and friendly. Roy checked on the status of my car periodically and brought me updates. Before getting my car back Roy had it detailed again. An amazing crew in the service department. Wish I knew all their names....I was one happy person when leaving. LOVE my car! Thank you! More
Disappointed I was disappointed with my last routine appointment. When I got home and was reviewing the Multipoint Inspection sheet, I noticed that two of the filt I was disappointed with my last routine appointment. When I got home and was reviewing the Multipoint Inspection sheet, I noticed that two of the filters were marked as needing to be replaced soon. Then on the billing sheet, it says to replace by May 30th.(appt was on 4/30) Why didn't someone ask me when I was there if I would like them to do those two items?? Why didn't the gentleman who came to give my keys and info point that out??? If I wasn't in the habit of reading the service sheet, I would not be aware. Usually they do go over what was done or needs to be done. So, now I have to make another appointment to have the filters changed, which I can't imagine takes that long, and I really feel like it should have been an option when I was there. I usually have a great experience with your service dept., but this last one was very disappointing! More
Amazing service I was super impressed with the service we received. I went in and told them exactly what I wanted and they found it at a better price then anyone else I was super impressed with the service we received. I went in and told them exactly what I wanted and they found it at a better price then anyone else! Will be going back there when it’s time for a new car again! More
Very friendly People I had a good experience buying my first Pick up.. Travis was very helpful and patient.They tried to work things out for me just to get my first pick I had a good experience buying my first Pick up.. Travis was very helpful and patient.They tried to work things out for me just to get my first pick up. More
5,000 mile service I honestly feel like the people who do customer service are genuinly nice and want to help, I feel bad that they get the brunt of my frustration becau I honestly feel like the people who do customer service are genuinly nice and want to help, I feel bad that they get the brunt of my frustration because of someone else’s mistake. I think the lube express service crew needs a lot better training, I have called them out many times on mistakes or just plain laziness about doing their jobs while servicing my wife’s vehicle. I don’t know why I expected anything different with my vehicle. One of my biggest pet peeves is when they lean the tires against the vehicle while rotating the tires. And I specifically asked them not to when I took my new car in for service. I shouldn’t have to ask for this, it’s common sense! For most people their vehicle is usually the second or first most expensive thing they own and they really care about them. I think the lube crew should treat customers cars a lot nicer. I had to call someone out to remove a grease smudge which stained my paint and scratches that are on a trim piece near the enigine bay. Having a new car that just passed 5000 miles on the odometer, this aggaravtes me. More
Great experience Friendly service. The estimation of time it would take was spot on. Comfortable waiting area. Will be happy to have all my maintenance and repairs if Friendly service. The estimation of time it would take was spot on. Comfortable waiting area. Will be happy to have all my maintenance and repairs if needed done by them. More
Amazing I had the best experience, very informative, insightful and the best part streamlined. Jeff, Jake and Wendy couldn’t have done anything better. I’ve b I had the best experience, very informative, insightful and the best part streamlined. Jeff, Jake and Wendy couldn’t have done anything better. I’ve bought 5 vechicles in the last 6 years from this Toyota location and they as a team were by far the best! Thanks Toyota team! I wouldn’t have bought this if it wasn’t for Jeff. More
First scheduled service for Prius Prime I have bought a number of cars from this dealership and in every case my experience, both with sales and service has been outstanding. This dealershi I have bought a number of cars from this dealership and in every case my experience, both with sales and service has been outstanding. This dealership is not the closest Toyota vendor to my location, but it is the best. More
Follow through ! Your service was good,but I had a mishap after the technician didn’t secure a plastic cowling on the driver side and it came loose and rubbed on the t Your service was good,but I had a mishap after the technician didn’t secure a plastic cowling on the driver side and it came loose and rubbed on the tire and go destroyed! I’m in your lounge now having it removed! So it can be ordered & replaced ! More
Excellent New Car Buying Experience Richard Brunell at Toyota of Bellingham was a pleasure to work with — not only is he a knowledgeable salesmen, but he is also a genuinely enjoyable p Richard Brunell at Toyota of Bellingham was a pleasure to work with — not only is he a knowledgeable salesmen, but he is also a genuinely enjoyable person. He listened to our vehicular needs and concerns and helped us find a car that would fit our lives. Other dealer had pushy employees and employed questionable sales tactics. We appreciated Richard’s demeanor and approach. More