
Toyota Mercedes-Benz Sprinter of Bellingham
Bellingham, WA
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The detail shop needs to do a better job. In making my deal it was part of the negotiation that the car would be detailed and the “green moss around the windows and on the top of the car be In making my deal it was part of the negotiation that the car would be detailed and the “green moss around the windows and on the top of the car be cleaned”. Not impressed. My salesman was nice to deal with however he came down with Covid and I felt I had to wait for a week to pick up the car for concern of being at the dealership and possible exposure. With Covid still being part of our lives your dealership should take in to account protection and use a better system to do the paperwork rather than a closed office space. No shaking of hands and using masks or sanitizing the vehicles before being picked up or driven. I recently purchased a vehicle from Roger jobs Porsche and this was their procedure. Just a suggestion. . More
We discovered a ding on our car door after the service. Someone opened a light colored car door very hard into the rear driver's side door of our car during the service. This was upsetting and made us very Someone opened a light colored car door very hard into the rear driver's side door of our car during the service. This was upsetting and made us very unhappy. I texted our service advisor, Elias Alvarado, about it but received no response. More
They were on time taking the car in to get service. The estimate for the repair was as what they said it would cost. The waiting room is pleasant. The estimate for the repair was as what they said it would cost. The waiting room is pleasant. More
Efficient, polite staff. Super helpful easy customer experience. I Was keeping an eye (and air from the shop) on a slow tire leak, which was expeditiously repaired during rou Super helpful easy customer experience. I Was keeping an eye (and air from the shop) on a slow tire leak, which was expeditiously repaired during routine maintenance that was a cinch to schedule More