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Toyota Of The Desert - Service Center
Cathedral City, CA
109 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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109 Reviews of Toyota Of The Desert - Service Center
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July 12, 2025
1 = It's pretty sad when Management does not return my phone call. I experienced a very scary situation when the front end panel underneath my car fell down while driving 75 miles on the freeway. I was to phone call. I experienced a very scary situation when the front end panel underneath my car fell down while driving 75 miles on the freeway. I was told by the Advisor I ran over something AGAIN. Last month I went to get my final complimentary oil change and check engine light on. Andres told me the charcoal canister is cracked and it's my fault because I ran over something. I took care of the problem because I need my car for transportation, but I don't agree with the outcome because I did not hit anything or I do not run over anything in my brand new car. I am disappointed and insulted that Toyota assume that I am a reckless driver when I am not. I've been a faithful Toyota Customer for over 40 Years and my Family for over 60 Yeats and has never experienced poor customer service until now. It's sad that I'll will never view Toyota the same again. More
by aghall
Verified CustomerEmployees Worked With
Andres
July 11, 2025
Never had a bad experience with Toyota of Palm Springs. Always a great experience, staff is friendly and very transparent on services and things needed! Always a great experience, staff is friendly and very transparent on services and things needed! More
by galve625
Employees Worked With
Other Employees :
Marucio Deleon Mo
July 11, 2025
Great Staff. Service Technician are very helpful. Thank you very much. Delivery was on time. Easy to make an appointment. Love the -‘App. Service Technician are very helpful. Thank you very much. Delivery was on time. Easy to make an appointment. Love the -‘App. More
by Garanch939235
Employees Worked With
Alonso in Sales was very helpful. :-).
July 11, 2025
I've lost faith, and this particular dealership's skill set the completion of work, always trying to sell me something that's not needed instead of the more important things which are staring you right in set the completion of work, always trying to sell me something that's not needed instead of the more important things which are staring you right in the face. Mm, I have asked upper management to contact me. Several occasions. They never have, I guess they don't care More
by EHLENFELDT1958
Employees Worked With
None of these names match
July 11, 2025
Helpful. Staff….Great Communication Methods, Service Performed and Delivery was on Time. Thanks for your professionalism service. Staff….Great Communication Methods, Service Performed and Delivery was on Time. Thanks for your professionalism service. More
by Garanch939235
July 11, 2025
Toyota of the Desert is a great dealership to work with. They always take care of me and my Toyota Highlander. Thank you. They always take care of me and my Toyota Highlander. Thank you. More
by houghkev
July 11, 2025
Jose Maldonado is an awesome service advisor at Toyota Of The Desert. He’s very honest he doesn’t try to upsell me on services that I don’t need and he helps me keep my Toyota Prius in good working condition The Desert. He’s very honest he doesn’t try to upsell me on services that I don’t need and he helps me keep my Toyota Prius in good working condition so that I feel safe when I’m out on the road.! More
by MELISSA@MELISSALUNDGREN.COM
Employees Worked With
Jose Maldonado service advisor
July 11, 2025
Service tech I have is beyond the best; dealerships needs to provide customers waiting more options for coffee and small breakfast items; those of us who wait for hours specially in the mornings could use it to provide customers waiting more options for coffee and small breakfast items; those of us who wait for hours specially in the mornings could use it; some other brand dealerships are more incorporating small mini cafes 🍵 in their waiting areas where waiting customers can order breakfasts, how cool is that More
by dwr1222
Employees Worked With
Jose Maldonado; Jessie, service tech, 10 stars for both.
July 11, 2025
Steve was courteous and answered all of my questions. Good experience. The video was very informative and explained everything the technician was doing. Good experience. The video was very informative and explained everything the technician was doing. More
by BOBBYG16
