Toyota Of The Desert - Service Center

Don’t buy your Toyota here. They’ve completely lost their mojo and ignore anyone who has a complaint. I’ve moved to I-10 after years of Toyota of the Desert and I haven’t looked They’ve completely lost their mojo and ignore anyone who has a complaint. I’ve moved to I-10 after years of Toyota of the Desert and I haven’t looked back. This place, Toyota of the Desert, should be out of business. More

I am beyond disappointed. I have left multiple voicemails for the service manager and have yet to receive a call back regarding my toyota 4-runner that was in the shop to have my alignment, oil ch voicemails for the service manager and have yet to receive a call back regarding my toyota 4-runner that was in the shop to have my alignment, oil change and rotation done. The only thing that happened was my oil change. I had to take my truck to another service center only to be told that my alignment was never done. I am not expecting a refund for the oil, but my alignment that I had to pay another shop to do. I never post anything bad about anyone. It's not in me to do so. However, when I don't receive ANY call back is unacceptable. I have been so loyal to Toyota of the Desert and I have lost all faith. My cousin brought his truck in to get done and his belly pan was not put back on. Service has completely gone down and I understand that there are shortages on quality employees, but to NOT do my alignment at all is not acceptable. Nothing has been done to make it right other than avoiding me. The more I am avoided, the more upset I get. Never again. More

Nice enough but after accepting the "upsell" for filters for 20,000 mile service, we waited four hours. We were early for our scheduled appointment. Almost as though now that they got my money, they don't c for 20,000 mile service, we waited four hours. We were early for our scheduled appointment. Almost as though now that they got my money, they don't care about my time. More

Worst Toyota Dealership ever, gaslighting, Lies, irresponsible employees, hostile, They damaged my vehicle then say they are not taking responsibility. irresponsible employees, hostile, They damaged my vehicle then say they are not taking responsibility. More

buying a car takes a short time, repairing a car lasts for years...... a good deal on buying a car is no deal at all when the service department will not honor warranty claims for years...... a good deal on buying a car is no deal at all when the service department will not honor warranty claims More

Beware! Car stopped running so had it towed and called them. Said they'd check it out and call. After several days a mechanic called me and asked why my car was there and then said they'd look at it seve them. Said they'd check it out and call. After several days a mechanic called me and asked why my car was there and then said they'd look at it several days later I got a call telling me engine wouldn't turn over so I needed a new engine and it would be about $4000 but they'd help me on the price. 6 months later without doing any work service Tech called and told me I needed to pick it up or they'd start charging me storage. I explained they hadn't contacted me in months and hadn't fixed the car. She said she could not release the car until I paid the bill which I didn't know about. She then told me she had my signature on the work order and I told her if she had my signature on a work order I needed a copy of it because I had never been to the shop therefore I had never signed anything. I never heard from them again and never got a copy of the fake work order. I called Toyota corporate office they told me the dealer had submitted repair information that I needed a new transmission and nothing about an engine. I never got an estimate, never got a copy of her supposed work order with my supposed signature and wonder why they told me I needed an engine at $4k but sent the information to corporate I needed new transmission. Car was never fixed. I do NOT recommend taking a vehicle to this dealer as it didn't seem honest to me. Kept car 6 months with no repair, falsely told me they had my signature on a work order and told me i needed one repair and told corporate i needed a different repair. Makes me seriously wonder if they know what they are doing and I am concerned if i was getting the truth on anything. More

Totally unacceptable...Being here with appointment scheduled for 2 hrs and my truck still were I left it... I only need an oil change... are you kitten me!!!!!you have to came with a solution for this scheduled for 2 hrs and my truck still were I left it... I only need an oil change... are you kitten me!!!!!you have to came with a solution for this -stars service or you will loose a lot of business..... More