Toyota Of The Desert - Service Center

Gilbert Rios was very helpful,efficient and understanding when I could not complete the service I needed in August because I had to leave the desert for a month. He ordered the part and had it held in the pa when I could not complete the service I needed in August because I had to leave the desert for a month. He ordered the part and had it held in the parts department until I returned. I can see he likes his job and giving quality service. More

I always receive the best service from Toyota of the Desert! I have purchased five vehicles from Mariposa and have also had them all serviced through the service department there. The service manager Ro Desert! I have purchased five vehicles from Mariposa and have also had them all serviced through the service department there. The service manager Robert is always so kind and makes sure all of the customers are taken care of. Whether it’s routine maintenance or tire replacement they are always quick and efficient. All of The staff is very friendly. The facility is always clean and right now with all that’s going on, the employees are constantly wiping things down, wearing gloves and making sure that everything is as clean as possible. This definitely creates peace of mind. Thank you for always providing excellent service! More

Tundra quit running Jose in service is very friendly and well informed of services and costs offered. He took care of the problem in a very short period of time. A grea Jose in service is very friendly and well informed of services and costs offered. He took care of the problem in a very short period of time. A great asset to the company More

To Call or Not to Call Service department if you drive in, is excellent. Trying to get anyone on the phone is a nightmare, unless you want to schedule an appointment. A coup Service department if you drive in, is excellent. Trying to get anyone on the phone is a nightmare, unless you want to schedule an appointment. A couple of months after purchasing a previously owned certified Corolla, one tire popped. Didn't think anything of it, until I purchased another vehicle from this dealership 2 years later, and the same thing happened! Only this time it was on the freeway. The tire absolutely shredded, and I watched it bounce backwards through my rear view mirror. I called the Service Dept, I called the guy who sold me the vehicle, absolutely NOTHING. "It's wear and tear, and we are not responsible. You will have to contact the tire manufacturer." Compare this with my sister's experience at Longo Toyota, where the certified pre-owned cars have BRAND NEW TIRES!! More

HOT AS HECK! Ive always had a good experience from the service department untill today. While standing to get my car serviced, i was ignored for 10-15 minures whil Ive always had a good experience from the service department untill today. While standing to get my car serviced, i was ignored for 10-15 minures while the service folks took incoming calls, and even returned calls. Definatly not treated as a Valued Customer. More

Phone estimate changed upon arrival Phoned to get an estimate for mounting & balancing 4 new tires; $80.00 When we arrived, our appointment had 'disappeared' and the cost was $195.00; w Phoned to get an estimate for mounting & balancing 4 new tires; $80.00 When we arrived, our appointment had 'disappeared' and the cost was $195.00; we did not want to shop around again and said ok; they reduced it to $171.00 but still not close to cost over the phone...was told that cost was only if we purchased the tires there, yet no mention over the phone, in fact, if we had purchased the tires there, we would not have been phoning for a cost in the first place, as that would have been in place with the tire order. American Tire: $80.00 Gosch Toyota: $90.00 More

Just bought my first car!! Ella Collie is the BEST Service Center Representative! She is considerate to her customers' time and concerns, while still communicating amicably with Ella Collie is the BEST Service Center Representative! She is considerate to her customers' time and concerns, while still communicating amicably with all whom she interacts with with a smile. Maria in sales needs to learn to share the initial info she learns from a client with the second point person that way customers do not have to repeat themselves from salesperson to salesperson and no extra time needs to be wasted. Drew was very helpful and patient in sales, though most of the time I felt as if he was not actually interested in helping me get a new car suited to my needs and comparable to my old car and although I appreciated not being made to feel rushed in the sale, there were a lot of moments when Drew left us at his desk for quite an inordinate amount of time. Entire sale took about 4 hours, which seems rather ridiculous to me. More

Excellent service! Toyota of the desert has a excellent customer service, I will recomend them to anybody to visit them before buying a car anywhere else, I'm very happy Toyota of the desert has a excellent customer service, I will recomend them to anybody to visit them before buying a car anywhere else, I'm very happy with the deal they gave me. Great service! More