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Toyota Place
Garden Grove, CA
305 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 305 reviews
October 21, 2023
Found Certified Rav4 online at several websites. Set up a test drive - Was looking to replace a Camry that was recently in an accident with a RAV 4 for my daughter. After lots of research online, Set up a test drive - Was looking to replace a Camry that was recently in an accident with a RAV 4 for my daughter. After lots of research online, we found the car we were interested in at ToyotaPlace in Garden Grove (see ads below). After test driving and review of the options, we indicated we would like to purchase the auto at the advertised price (see below). No add-ons. The sales manager came out with a quote different than what was requested at an additional $6,000 ($2k each for paint coating, lojak and security system). We had indicated we did not want those items and the Sales Manager (Tony) indicated he’d need approval to sell the car at the advertised price. Yes, that seems silly doesn’t it. After we waited for about 10-15 minutes, we let the Sale person (Hang Le) and the Manager (Tony), know we would still like to do the deal, but won’t able to stay much longer. It was then that Tony indicated we would not sell the car at the advertised price. I asked for the sales GM’s name and left a message on his machine. I unfortunately am quite soured at the interaction and am embarrassed for those workers there. Hang did a fine job, yet her manager was quite unethical and I see now why the ratings are low. I find it hard to believe Toyota would promote a CPO campaign and let dealers behave like this. I would still do the deal, but would not work with this sales team. Avoid this place. More
by Mmarkos41
Employees Worked With
Tony, sales manager
February 22, 2023
At Toyota Place you feel certain that you will find curtious, proffessional and very knowlegable staff and a manager who puts your interest and your satisfaction ahead of his and makes them his first p curtious, proffessional and very knowlegable staff and a manager who puts your interest and your satisfaction ahead of his and makes them his first priority. The whole experience is comforting, it puts you at ease feeling that you are treated with dignity and honesty. I have dealt with Toyota Place for years , i am 88 years old and I live in Corona and yet i drive the distance because i know that i will get what I want . I tip my hat to you Toyota Place. I highly recommend that you make Toyota Place your first place to visit when you need to buy or lease your next vehicle, you will not regret it my family and friends already are Toyota Place customers. It is the place where customers suddenly become Toyota family members. I love Toyota Place More
by suadammar
Employees Worked With
Mr. Sam Shaalan and Lyn(don't know the last name)
December 14, 2022
Last week I brought my Toyota Camry2007 to Toyota Place, Garden Grove, for recall services. Unfortunately, today, 12/13/2022, I could have lost my life on freeway when my car kept running at a high speed de Garden Grove, for recall services. Unfortunately, today, 12/13/2022, I could have lost my life on freeway when my car kept running at a high speed despite my trying releasing the gas and pressing brake. More
by tojack927
Employees Worked With
unknown
August 20, 2022
I really appreciate Toyota Place service, the staff are friendly and very responsible. My car is well done and repaired here, thanks a lot. friendly and very responsible. My car is well done and repaired here, thanks a lot. More
by jennyzhou
Employees Worked With
Andy Fu, Cindy Vinny Luc is very nice and helpful
August 18, 2022
Bought a brand new 2022 Toyota Camry xse v6 and after about 70+ miles, check engine light came on, along with this loud, clicking noises from the engine. Took it to the service and was told that one of t about 70+ miles, check engine light came on, along with this loud, clicking noises from the engine. Took it to the service and was told that one of the cylinders/pistons were defective and they would need to take the whole bottom half of the engine apart and put it back together…. On a brand new car. What’s really angered me and my family was the way they handled the issue. They would just straight up start ignoring all your calls/texts if a problem arises after you sign the lease. Please save yourselves the headache and avoid this dealership like a plague. More
by Xktxguy
Employees Worked With
Vi
April 15, 2022
Hi! Yes. Everything was great. I'd actually made an appt with another Toyota dealership first - where I’d bought the car. They told me 4-5 hours for t Yes. Everything was great. I'd actually made an appt with another Toyota dealership first - where I’d bought the car. They told me 4-5 hours for the repair and they couldn't give me a loaner or take me home. I called you guys and you could get me in the next day- quoted me 2 hours for the repair & it only took your mechanics 1.5 hours to complete and you lightly washed my car. You are my new dealership. Cindy in service was great & all of your staff was very polite & professional. My only suggestion would be to add a coffee vending machine. Lol. Your website says coffee & water & there was no coffee (cashier said because of Covid). I brought my work laptop & was hoping for coffee. Other than that- great job all around. Thank you!! More
by Sarah
Employees Worked With
Cindy
April 09, 2022
I had a very positive experience early on at Toyota Place in Garden Grove. Daryl was especially helpful in making sure my vehicle was properly inspected and serviced. I have not had this kind of treatment wi in Garden Grove. Daryl was especially helpful in making sure my vehicle was properly inspected and serviced. I have not had this kind of treatment with the dealership I purchased from in Anaheim. Even the porters outside were kind and helpful. When I pulled up, all 3 came out to greet me. I not used to this level of appreciation. Whoever is leading, is to be commended. I have now changed my “go to” location for all of my future service needs to this location. More
by Mathme777
Employees Worked With
Daryl in service. The porters who initially greet you.
March 15, 2022
If you like bait and switch and the usual car sales tactics, then go here. They are shady and won’t disclose anything until you’ve already spent over an hour at the dealership tactics, then go here. They are shady and won’t disclose anything until you’ve already spent over an hour at the dealership More
by Wwalker004
Employees Worked With
Moe/Mauricio
February 26, 2022
Great service and awesome treatment from Mauricio, he recommended me professional opinions that I never get in other dealer, totally recommend it! recommended me professional opinions that I never get in other dealer, totally recommend it! More
by Mario Castillo
Employees Worked With
Mauricio Aviles
