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Toyota Place

Garden Grove, CA

4.4
285 Reviews

9670 Trask Ave

Garden Grove, CA

92844

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285 Reviews of Toyota Place

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August 29, 2021

"Fast and efficient great internet team. Very good..."

- Rbaremor

Fast and efficient great internet team. Very good experience with my new Camry hybrid

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Friendliness
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Recommend Dealer
Yes
Employees Worked With
Israel
May 24, 2021

"SHOPPERS BEWARE. Was on the internet Sunday morning and..."

- Kevin H

SHOPPERS BEWARE. Was on the internet Sunday morning and found a Toyota Tacoma with an MSRP of 37,225, I called them to verify all the details and asked the salesman what the selling price was. He gave me the MSRP, I said I want to know the selling price. He put me on hold and Luis the sales manager got on the phone and told me the MSRP. I said dude give me the selling price, he then said it was 47,225 because of dealer installed options and a 5,000 dollar mark up on the truck. WOW, never mind. he said wait what if I could make it MSRP, I replied you cant. He again said ill make it MSRP will you come down right now and buy the truck, I said yes ill be there in a couple hours. Got there and was told to see Israel, he was busy so another salesman showed me the truck and took me on a test drive. After we went inside and sat down they said they were gonna run some numbers, I told them I may trade in my 2019 Tacoma as well. But I sat and sat and sat and the salesman kept coming back saying it was coming, couple minutes couple minutes. all of a sudden another man sits down and puts the tricky four square selling tool on the table and rudely says what do you want for your truck, I said what. He replied what do you want cause will only give you 15,000 for it, these trucks dont have a great value, I laughed and said no thanks. He rudely replied well what do you want for it, I said obviously nothing near what youll pay im gonna take it to Carmax. no deal was even offered after an hour and a half so I left. Went to Carmax and was offered 34,000 for my truck. I called the sales manager Luis back and told him what happened and he said to come back so he could fix it and make the situation right. I said I was done for the day. I called Luis back Monday and said I would return Tuesday and give him one chance to make it right. I returned Tuesday with my father and was texted by Luis to ask for Ysmael. He insisted we go upstairs to verify the truck was there. Even being a Cancer Patient I said what the heck and huffed it 3 flights to the roof parking lot. After we looked at the truck another salesman came. he asked how I was doing and i said I thought I would be dealing only with Luis, so we went downstairs and we sat. Luis came and asked if he could have my key and my offer from Carmax. I went and got it, gave him my key and told him Luis you have ONE CHANCE, ONE OFFER and thats it. When he came back the deal was not MSRP but 42,225. I said no I would like my key and my Carmax paper, He said ok how about I cut off another 2,500 and I said no you had one chance and you have insulted me and now you try to take more off, I want my key and Carmax offer. After that he had the nerve to ask me if I would sell my truck to them for 34,000. I said now im pissed, two days ago you tell me 15,000 and now you insult me more. GIVE ME MY KEY AND Carmax offer. Finally he said ok and went and got my things and my father and I left. Total game players, pushers and time wasters in my opinion

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Recommend Dealer
No
Employees Worked With
Luis Aguilar, Israel Gonzales, Ysmael
April 21, 2021

"Scam. Be careful. They changed the price when I was..."

- Alex

Scam. Be careful. They changed the price when I was signing paperwork for $2000. Just because they decided they want more money. I can't believe it. I waisted the whole day because I came from San Diego

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Quality of Work
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Recommend Dealer
No
Employees Worked With
Jovani
April 21, 2021

"Warning! Scam! They advertised jeep wrangler for $34 988..."

- Alex

Warning! Scam! They advertised jeep wrangler for $34 988 when i came to buy a car from San Diego they changed the price for $2000 above the listed price. The manager said the owner of the business thinks it's normal and there is nothing they can do. I waisted the whole.

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Recommend Dealer
No
Employees Worked With
Jovanni
February 25, 2021

"Excellent service, gave you ahead up for a long wait, and..."

- scorpio1171

Excellent service, gave you ahead up for a long wait, and called you when your car was ready for pick up. Friendly employee and nice.

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Recommend Dealer
Yes
Employees Worked With
Michael
February 09, 2021

"Very fast at the check in. My car was done in the amount..."

- kfardis

Very fast at the check in. My car was done in the amount of time indicated, however my car didn't get a washed as

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Recommend Dealer
Yes
Employees Worked With
Michael, Lam
January 30, 2021

"I arrived looking to order a new car and surprisingly..."

- John

I arrived looking to order a new car and surprisingly they found me one that was almost exactly what I was looking for. Very nice.

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Recommend Dealer
Yes
Employees Worked With
Mina
January 28, 2021

"Excellent service from Vinny as always ! Cashier and..."

- drcmottola

Excellent service from Vinny as always ! Cashier and other service men were very courteous, and helpful. All service was handled efficiently and with courtesy. All staff was very friendly.

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Recommend Dealer
Yes
Employees Worked With
vinny
January 22, 2021

"Worse place ever to buy a car.. people be aware of these..."

- Imyoyo1

Worse place ever to buy a car.. people be aware of these thief’s.. it is true what I am reading here.. they have add ons that customers ask for and want.. they kind of force them on their customers..shop around people not every Toyota dealer is like that..

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Recommend Dealer
No
Employees Worked With
I deal with like 4 people and they all turn out be liars...
December 31, 2020

"Very good place to get my car serviced. I’ve taken my..."

- o.crisanto

Very good place to get my car serviced. I’ve taken my Toyotas and Scions to this dealership for years, and ever time I’m pleased with the people and service I have received.

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Recommend Dealer
Yes
Employees Worked With
Unknown woman in service department
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