Toyota Place

I've been shopping for a 2011 RAV4 with third row seating for the last few days without much luck. At one dealership, the salesman tried to push me to get a Highlander...which is WAY OUT OF MY BUDGET! At an for the last few days without much luck. At one dealership, the salesman tried to push me to get a Highlander...which is WAY OUT OF MY BUDGET! At another dealer they had one available but I was not a fan of the color. That salesman there tried to give me the scare tactic by stating that if I didn't buy it now... I would regret it because it's hard to find one around. Sure enough, most of the dealerships in Orange County did not carry the particular RAV4 that I had wanted. I figured instead of driving all around Southern California looking for this car, I decided to just give a handful of dealerships a call first. At 8am I called five dealerships which were not even opened yet. However, I completely understood that since it was a Sunday. Well my 6th phone call was to Toyota Place of Garden Grove. By the second ring, Michael Castillo cheerfully answered the phone. I told him exactly what I was I looking for and he assured me that he would call me back within 15 minutes. To my surprise, he called me back in 10 minutes with the good news! Michael had actually went out to the lot to check if there was a RAV4 available and sure enough one had just arrived. I immediately packed up my family and we headed out to Toyota Place. Long story short, Michael Castillo was absolutely friendly and professional. He took us to view the car and do a test drive. During the whole time, he was extremely patient while I checked every little detail of the RAV4. Not once did I feel rushed or pushed to look at other vehicles. Keep in mind, we were standing outside in over 90 degree weather and he just kept answering questions after questions. It's refreshing to have a Salesperson so knowledgeable about the vehicle and what the options were. What stood out the most was that he made my family and I feel at ease. Meaning, we didn't feel pressured at all and not once was he scoping for any personal information about us. He didn't ask what I did for a living...my ethnicity or how I plan to pay for the vehicle. In my opinion, that was very respectful. When we came in for negotiations regarding pricing, we were helped by Mr. Armando Diaz. Once again, excellent customer service. He worked on getting us a good deal which I truly appreciated. Same thing, not once was Mr. Diaz ever pushy toward us. At the end, we drove home with a brand new 2011 RAV4. Toyota Place truly has excellent customer service, beautiful facility with a kids area and overall just a stress free buying experience. I have purchased my cars in the past at South Coast Toyota and Tustin Toyota but I have never wrote any positive comments about those dealerships. I definitely recommend Toyota Place to anyone looking to purchase a car. More

i bought a car from this dealer and they over charge me 1000 dolars for an alarm, i ask them what was that charge for and they told me that was allready in the price but when i check the contract was an ex 1000 dolars for an alarm, i ask them what was that charge for and they told me that was allready in the price but when i check the contract was an extra i told them to take it off and that i want my money back but they didnt. they send me to kevin finance manager who sold me the alarm whit lies and all that he says is that the deal was made and can not do anything then he send me to ariel finance director who also lied to me and he also say that he can not do anything and he send me to sales manager luis i dont have his last name but he is a real bad person he does not treat the people with respect .all i can say is that stay alert on the contract because they try to get you in any way, and i hope they all have a brutal dead More

I was very pleased of the customer service given by Toyota Place. The only down fall was that sale reps does not have name tag of any sort..it was would be nice to see the associates name while spendin Toyota Place. The only down fall was that sale reps does not have name tag of any sort..it was would be nice to see the associates name while spending more time with each other..overall the dealership was great.. More

I had a great experience at Toyota Place. The customer service was outstanding. They were very friendly and quick. I look forward to my next oil change:) service was outstanding. They were very friendly and quick. I look forward to my next oil change:) More

I went to this dealer twice, I didn't learn a lesson 1st time. Do you know their moto? "We say yes"; well, not really. They never accept any deal, MSRP is what you'll get. Unless you look like you can affor time. Do you know their moto? "We say yes"; well, not really. They never accept any deal, MSRP is what you'll get. Unless you look like you can afford their price, they treat you like a fool. When I made an offer, the saleman went away for several minutes. Then he came back with a so-called managers-yes, apparently they have 5 managers(I called and went there twice, and everytime a different manager). Then they both lelt with some reasons (to get more info or check on price...) then came back saying no. they just wasting time; and everytime there's a different price with each personel (plus or minus couple hundred bucks). When I told them better deal from different dealer, they started bragging how those salemen lie. If you have money to spend, this is your place. I'm not, I went to a further dealer and save $3000 on a new camry 2011. More

6-10-11 I saw a 2007 FJ Cruiser TRD Special Edition for sale. Thai brought it over to my office for me to test drive. I was working in Huntington Beach and he actually drove the car over for me to check sale. Thai brought it over to my office for me to test drive. I was working in Huntington Beach and he actually drove the car over for me to check out. I purchased it from him. He came back later that day with the paperwork. I signed it at my office and had a bluetooh installed. The car was then delivered to my house in Burbank. Although it arrived with an empty fuel tank, it was clean and everything looked nice. Later that day, I noticed that one of the tires seemed a little thin. I waited for Monday and called Thai to see if he would split the tire cost with me. He referred me to his manager, who never called me back. I left a message for Jennifer Boza, the customer rep. She called me back a day later and asked me to come to the dealership with the vehicle. I drove over there on Thrusday the 16th and spoke t oSam Chaalan who is the General Manager. I explaiend him hte situation and he had one of his guys geta tire tread gauge and we went to measure the tread depth of the tires. Sure enough I was correct and the tire in question was below the 4/32 tread that is legally allowed to be sold. I offered to split the cost of the tire with him, but he agreeed to pay the total cost of the tire. So on the 18th my truck goes into the tire guy to get 2 new tires and an alighnment and a break check. He says all I need to do is send him hte receipt and he will send me a check for $250.00 to cover it. We will see, but so far I am very happy with the way they took care of the issue and am confident that they will keep thier word. I would definetly buy another vehicle from them. I had a great experience and the peopel are very nice to work with. dvlick@att.net More

BEST! BEST! BEST PLACE to buy a car! I have had experience buying a car from Mossy Toyota here in San Diego and they are the absolute worst! In fact anywhere in San Diego sucks if you are looking t experience buying a car from Mossy Toyota here in San Diego and they are the absolute worst! In fact anywhere in San Diego sucks if you are looking to make a deal on a Certified PreOwned vehicle. Go to Toyota Place in Garden Grove!!! Where as the dealers in San diego don't care if they get you're business, these guys do. Not your typical "sleazy car salesman" come on. They are professional and friendly, they want your business, was totally worth the 87 miles that we had to drive to get there. I will never go anywhere else again, if you are a fan of local San Diego Toyota Dealers then you won't believe the treatment that you get at Toyota Place Garden Grove, its the difference between Motel 6 and The Plaza Hotel! I recommend this place to anyone who wants to get a great deal and great service. I dealt with Chris Olsen and Mike Castillo, and they were extremely professional, never talking down to me or my husband, unlike the San Diego Dealerships, they were interested in making us happy, without robbing us blind, overall I saved close to 4000. for an hour and 15 min. drive. I will never take my business anywhere else! If you live around L.A. check this place out! Ask for Chris Olsen and Mike Castillo, they got me into a 2010 Prius and saved me lots of $$$$ and know how to treat their customers!!!! Edit Remove Send to a Friend Link to This Review More

Wrong part installed, scratch wasn't fixed as promised, and interior was not cleaned as promised on first visit. Returned second time; correct part installed after arguing with parts department on regards and interior was not cleaned as promised on first visit. Returned second time; correct part installed after arguing with parts department on regards of availability of part for my car, scratch touched up but overspray all over the inside on b-pillar did not realize until I got home because my wife picked up the car when I was at work. Don't have time to return for a third try. I bought interior cleaner and cleaned up the interior myself. Received three quotes for truck bed cover after was told they will not order me the factory one because not in their best interest. The three quotes received increased in price with each quote for the same cover (aftermarket which they carry). The third one was an insult. After they found out I was going to use a 20% off coupon (which they sent me for purchasing a car from them) they increased the price even more stating, and I quote "We can't sell it to you for that price because we will only make a profit of $5" so they raised to price to include a profit of $150. Wasn't going to write this but I emailed the GM (General Manager) with my concerns and a week have gone by and I have yet to hear anything. Not even a simple "sorry." Just wanted everyone to know what I went through. Check around before calling them for prices and if you have a coupon don't let them know until you pay otherwise you may receive the "VIP" treatment I got. If you bring your vehicle in for service make sure you pick it up in the daytime and look over your vehicle very carefully after repairs are done. More

I expected to be notified when the service on my car was done but I was not. My 9 month old son and I waited for 2 hrs before realized the car was already done and parked in the parking lot. I came and aske done but I was not. My 9 month old son and I waited for 2 hrs before realized the car was already done and parked in the parking lot. I came and asked adviser who wrote the the paperwork for me, he said just go to cashier and sign some paper then you are done. Also, in the work order, it had Car Wash but the car was not washed and no explanation. I tried to look for the adviser to understand why, I could not find him. I bought my car there so I wanted to have maintenance service there. Otherwise, I went to the dealer close my home and maybe I was treated better. This is unacceptable service which dealership management should fix it. More

I have bought 3 cars (Solara, Vensa and Yaris) from Toyota Place of Garden Grove. I could not be happier! They always take good care of me. I did have one minor problem with a sales person and I went Toyota Place of Garden Grove. I could not be happier! They always take good care of me. I did have one minor problem with a sales person and I went to the sales manager, who handled the problem, I will not go anywhere else to buy a new or used vehicle. If you want a great deal on great cars, go to Toyota Place. They will take great care of you and when you leave you will be happy. p.s. The service department is the best. When I go in for oil change, or anything else they get right on it and they give me the time it will be ready, and it is. Then they send a vehicle to pick me up. One thing I will say they are very up front with me. If they see some thing wrong, like when I had my wife,s Echo, they advised me regarding the proble. No pressure was used for me to have the work done,if was left up to me. More