Toyota Santa Monica

They lured me in saying I needed Toyota care tire They lured me in saying I needed Toyota care tire rotation then I got there and they charge me $369 which is criminal intend to write to the CEO of They lured me in saying I needed Toyota care tire rotation then I got there and they charge me $369 which is criminal intend to write to the CEO of Toyota they had no cash register they had no people working there to service people it was the worst experience I was forced to pay 369 for future oil changes we’re in my neighborhood I can get an oil change for $20 you ripped me off and I don’t intend to do business with Toyota Santa Monica much more until this new warranty wears out that you sold me and forced me to buy More

I was well taken care of by Joanna. My car was returned to me in a timely manner and as usual Joanna kept me up to date on what was going on. to me in a timely manner and as usual Joanna kept me up to date on what was going on. More

I have been a customer at Toyota Santa Monica for years. They keep their promises, and they keep my two Priuses running smoothly and efficiently. They keep their promises, and they keep my two Priuses running smoothly and efficiently. More

All was very smooth…Brandon was helpful and efficient. Thanks Really not necessary to have a 25 word minimum before I can submit my review Thanks Really not necessary to have a 25 word minimum before I can submit my review More

They were soooo busy and stressed and didn't have enough people working. I waited 40 minutes and nobody helped me. The website allowed me to schedule an appointment for same day service later in the day tha people working. I waited 40 minutes and nobody helped me. The website allowed me to schedule an appointment for same day service later in the day than the service center was prepared to handle, but they still got it done. More

My service experience was quick. Brandon helped me get checked in with no issues. The car was serviced in a reasonable amount of time. I knocked one star off because the dealership didn't reach out to m checked in with no issues. The car was serviced in a reasonable amount of time. I knocked one star off because the dealership didn't reach out to me as soon as my car was done. I texted with them a few hours early and they told me it was ready. More

Really great service department. Joanna Morgan was wonderful and my car was finished on time as promised. Much appreciated. Will be back in the future. wonderful and my car was finished on time as promised. Much appreciated. Will be back in the future. More

Have no idea why I am receiving the emails - i don't own Toyota but keep receiving those emails and reminders of some appointments Toyota but keep receiving those emails and reminders of some appointments More

Expensive, busy, not good with communication or options. I took their recommendations to a local body shop and got much better price, service, necessary repairs I took their recommendations to a local body shop and got much better price, service, necessary repairs More

Some documentation was held up until after deal reached which could have impacted negotiation. Not a lot of room to negotiate better price with sales people. which could have impacted negotiation. Not a lot of room to negotiate better price with sales people. More