Toyota Santa Monica

My service agent was very good. She communicated clearly, set expectation realistically and let me know as soon as the car service was complete. Thank you. set expectation realistically and let me know as soon as the car service was complete. Thank you. More

Everyone was really friendly and attentive. The services dept. The car rental dept. and the customer service ladies. Thank you!!!See you soon.We enjoyed our visit dept. The car rental dept. and the customer service ladies. Thank you!!!See you soon.We enjoyed our visit More

I find the back and forth haggle to be insulting. It's the same at every dealership and I look forward to finding one that doesn't practice this method. the same at every dealership and I look forward to finding one that doesn't practice this method. More

The service agent, Joanna, was very helpful, knowledgeable and nice. She was quite competent and efficient, and very pleasant to deal with. She answered all my questions readily and seemed to en knowledgeable and nice. She was quite competent and efficient, and very pleasant to deal with. She answered all my questions readily and seemed to enjoy being helpful. More

It is very easy to make an appointment online. I go early and usually have my car back before noon (or at least by the end of the day). early and usually have my car back before noon (or at least by the end of the day). More

My local dealership and they run a tight ship. Friendly team members and sales group. I feel like part of their family. I have purchased multiple cars and only get my Toyota vehicles serviced here. Great j team members and sales group. I feel like part of their family. I have purchased multiple cars and only get my Toyota vehicles serviced here. Great job!! More

Thorough, dedicated, friendly, communicative, willing to follow through and finish the job even though the tasked took longer than expected, willing to go the extra mile. follow through and finish the job even though the tasked took longer than expected, willing to go the extra mile. More

Vehicle was in for recall issue. Service writer was efficient, helpful and informative. Now is the time for all good met to come to the aid of their country. Hope this satisfies your NEED for 25 word efficient, helpful and informative. Now is the time for all good met to come to the aid of their country. Hope this satisfies your NEED for 25 words minimum!!! More

Good job. Very diligent in how they went about handling the service. They were very prompt and courteous. All around the experience was on the mark. the service. They were very prompt and courteous. All around the experience was on the mark. More

I waited 2 hours for battery to be checked but was told software probably drained it. It took 4 hours to update it. This seemed wrong on a 2020 car with only 6000 miles driven. I was given a Lyft ride to software probably drained it. It took 4 hours to update it. This seemed wrong on a 2020 car with only 6000 miles driven. I was given a Lyft ride to my home at dealer expense but had to pay $40 to Lyft to get back. I needed water during my wait and had to buy it from a snack macine that did not accept credit cards but only coins. The whole process seemed too long and problematic though Brandon was personable and accomodating. More