Toyota Santa Monica

Dirty, Terrible customer service. Employees all lie to make a sale. No integrity what so ever. Don't waste your time or money go to any other dealership. make a sale. No integrity what so ever. Don't waste your time or money go to any other dealership. More

Terrible customer service costs customers! I bought a car from Toyota of Santa Monica in February 2019. The car is fine, but the customer service I have received since my purchase has been co I bought a car from Toyota of Santa Monica in February 2019. The car is fine, but the customer service I have received since my purchase has been completely awful. Firstly, they did not do a smog check. They called and told me I needed to get one and said that they would reimburse me if I sent the receipt as well as the certificate. I did so but was not reimbursed until after I sent several emails and called several times. It took about six months for the check to show up in the mail. Secondly, I requested that my prepaid maintenance plan and gap plan be canceled. I was emailed paperwork but when I emailed it back I got no response. I sent several emails over the course of several months and got no response. I also called several times and the financial services representatives were always out of the office. Finally, I gave up and called Toyota headquarters only to find out that the delay of these several months resulted in my losing hundreds of dollars because these plans are somewhat time dependent. Had the dealership acted when I asked them to I would've had much more money in my pocket. If you can avoid going to the dealership, by all means do so. More

SHADY! From salesman to finance. Beware of “Service Contract” and “GAP protection“ hidden in contract. They will negotiate with a monthly price to divert your attention from the extras tacked on. When Contract” and “GAP protection“ hidden in contract. They will negotiate with a monthly price to divert your attention from the extras tacked on. When caught they heavily try more diversions and keep you signing. If persistent they then try to hard sell deals on the extras you never wanted in the first place. Ultimately when I declined the extras all together they would not honor the sell price because they aren’t making enough profit. I walked out of finance after 3 hours to not be sold a car at the negotiated price. I’ve purchased from three other Toyota dealerships and never experienced this level of games and outright concerted manipulation. Shame on this place - it’s clearly dealership policy to take advantage of their customers. More

Sam Mull and Joanna Tsymbaliuk great service reps! Bought my Camry here years ago and have had a great experience with the service team there. Joanna Tsymbaliuk and Sam Mull are my go to people. The Bought my Camry here years ago and have had a great experience with the service team there. Joanna Tsymbaliuk and Sam Mull are my go to people. They are a great team. Joanna is my main person but if she is not there or out of town Sam is amazing. It is a seamless hand off and they are both caring and sharp and pleasant to be around. More

Scammed into getting Mirai Lease I was scammed into getting lease for 45k miles and due to hydrogen fuel shortage I could not even use 32k miles. The dealership is not helpful and not I was scammed into getting lease for 45k miles and due to hydrogen fuel shortage I could not even use 32k miles. The dealership is not helpful and not accommodating for their mistake. I have been bounced between mirai customer service to toyota financial to the dealership. DO NOT GO HERE! More

lack of accountability, transparency, and quality care I am tremendously disappointed with my experience buying out my Toyota lease yesterday. Due to a job and commute change- I had to buy the lease- but s I am tremendously disappointed with my experience buying out my Toyota lease yesterday. Due to a job and commute change- I had to buy the lease- but since I love the car- felt aok. I have owned only Toyota's in my life- two 4-runners and now three Priuses. I have been a dedicated and loyal customer and today I am reconsidering my loyalty. I have never felt more disempowered by a transaction in my life. On top of the sales rep and the finance rep both pointing fingers at one another to tell me negotiate with him- I am ultimately told that the power lies with Hector Medina who I never met. Never had an opportunity to negotiate or communicate with him. He sits behind a desk which is behind a wall. Like Oz, never seen. Additionally- told I have to not only cover the costs associated with the bank- but have to buy gap insurance to the dealership also makes money- $1,050. Then to look at the contract- the mandatory '$1,050' says optional. The 6.5% loan was also said to be non-negotiable and that does not make any sense. I worked to make sure I had cash in the bank and paid down loans so I could get best terms and then told I could have an 850 and these would be my terms. Both representatives said to me more than once- seemingly acknowledging how bad the terms are- you will pay this off early right? Which I have no plans to do. They thought the terms were so bad themselves that notes carrying out the 72 months would be a horrible idea- and yet I made it clear I have no choice. I felt like I walked into a fraternity. Not one woman sales rep, a man behind a remote desk making decisions. They left me no power in this and my only recourse is my voice. More