Toyota Santa Monica

A NEW CAR! My wife and I leased a new Toyota Mirai and Mayer was super helpful! He told us all about the car and even got packages together for us to apply for t My wife and I leased a new Toyota Mirai and Mayer was super helpful! He told us all about the car and even got packages together for us to apply for the CA rebate and DMV HOV sticker. I highly recommend using him. Also Hassan helped us with the finance side of things and he was great to sit with during the process. He is super funny and easy to work with. While the process of getting a new car can seem boring, these two made it an enjoyable experience. More

MAYER COHAN Mayer Cohan is an excellent sales person. We have been leasing and buying our cars from Toyota Santa Monica for 25 or more years. For the past 10 or 1 Mayer Cohan is an excellent sales person. We have been leasing and buying our cars from Toyota Santa Monica for 25 or more years. For the past 10 or 12 years we have been serviced by Mayer Cohan. He is nice, gentle and hard working. He fights for us to get the best deal's. Our family have leased/ purchased 15 Camry cars from Mayer over the years. . After we lease our car's, he makes sure we know all the points of our new Camry.. He make sure we have a great experience. He call us and makes sure we are happy and asks if we have any questions. He has become our friend. Hassan is our finance manager and he makes everything easy to understand and is great to work with. More

Excellent Car Service and Care for Customers! Joanna Morgan Tsymbaliuk was awesome! She was very thorough in explaining everything needed to be done with my car with the corresponding charges and Joanna Morgan Tsymbaliuk was awesome! She was very thorough in explaining everything needed to be done with my car with the corresponding charges and was very helpful in getting me the shuttle to get to work while they work on my car. I also appreciate her giving me a call for the additional work needed that they found while while working on my car. There's a Toyota Dealer near me but I don't mind the drive going to Santa Monica as I'm very satisfied with great service that they provide. Most importantly, everything is so fast yet systematic I don't waste my time for any long wait. Thanks! Jonee Catarman More

Great Service This was the first time that I worked with Cesar Torres, but I will now request him every time I take my car in for service. He was helpful, communic This was the first time that I worked with Cesar Torres, but I will now request him every time I take my car in for service. He was helpful, communicative, and took extra time to help resolve an issue for us. In addition, he was extremely pleasant, listened well to what we asked about, and gave us a great feel for true service. More

Knowledgeable, forthright, and informative-Excellent! Tony Doyle was awesome in showing me the models I was interested in and in comparing the 2017 and 2018 models, I drove both models for about 15 minute Tony Doyle was awesome in showing me the models I was interested in and in comparing the 2017 and 2018 models, I drove both models for about 15 minutes each. After I decided what I wanted, he was direct about the costs. Tony took a great deal of time to show me how everything worked...all the electronics, connected my i-phone to bluetooth, and made sure I understood the basics of Prius in vivo, while driving. The finance manager was also straight forward in presenting options. Refreshing! More

Henry giving me the best service I have never had service like what I received yesterday from Henry. Everything we discussed happened and my 2018 Toyota Highlander Hybrid was deliver I have never had service like what I received yesterday from Henry. Everything we discussed happened and my 2018 Toyota Highlander Hybrid was delivered to my front door!! So smooth and efficient, I have a dealer right down the street, but he did probably what they couldn't or wouldn't. Ask for Henry, you won't be disappointed. More

Very helpful and prompt I took my car for a recall service on passenger's air bags and Thomas Soveg was the representative that helped me, he was very kind and assured me tha I took my car for a recall service on passenger's air bags and Thomas Soveg was the representative that helped me, he was very kind and assured me that I was not going to wait too long because I told him I had an appointment. I got out of there just in time. Thank you. More

Very Attentive and Patient I purchased a new car on Friday under the thorough and courteous guidance of Kim Barsenas and Mayer Kohan. They were both very patient with my numero I purchased a new car on Friday under the thorough and courteous guidance of Kim Barsenas and Mayer Kohan. They were both very patient with my numerous questions and were able to provide all of the answers I needed, Kim walked me through the beginning stages and Mayer helped with the details of the specific car I ended up buying. I've been using this dealership for 8 years and am never disappointed. Highly recommend. More

DECEPTIVE DEALERSHIP - ABSOLUTE WORST! I called Toyota of Santa Monica after seeing a used 2014 Prius listed on Carfax.com. I called the dealership and talked to Matt. - ABSOLUTE WORST! I called Toyota of Santa Monica after seeing a used 2014 Prius listed on Carfax.com. I called the dealership and talked to Matt. I made it clear from the start that the price listed is out of my budget, and I’d only be willing to go in for a test drive if the price is negotiable as I don’t want to waste his time or mine. Matt assured me over and again that they are willing to match or beat other dealerships’ price. I ended up going in for a test drive two hours later and met with Kevin, the sales guy. During the test drive, I explained to him what I told Matt, that I’d only be willing to purchase the car if the price is negotiable since I saw it lower at other dealerships but they were further away. He assured me he understood and would work with me on pricing. He then handed me off to his manager, Hector, and he doesn’t budge at all. I understand if the price is non negotiable, and a dealership has the right to price their cars however they choose. But I just spent an hour at your dealership on a Friday night (of all days) because your minion told me something can definitely be done when you’ve clearly trained him to DECEIVE potential customers. What is your goal is getting me in to the dealership? You just wasted my time and yours AND you didn’t make a sale. Please learn to be mindful and respectful of other people’s time and stop living up to the stereotype of “used car salesmen.” This is precisely why there is such a negative connotation to the “used car salesman” label. More

Awful dealer!! I love my Prius and prior Toyota cars, but this dealer is the worst. When I went to buy my Prius, they quoted me a terrible price and I therefore bou I love my Prius and prior Toyota cars, but this dealer is the worst. When I went to buy my Prius, they quoted me a terrible price and I therefore bought it at the Manhattan Beach Toyota dealer. Because I live close to Santa Monica, I occasionally take my Prius to the SM dealer for service. The people have generally been nice and accommodating. However, I have had an ongoing problem with my headlights going out every few months, and finally received a recall notice regarding this issue. As my headlights just went out again this week, I called to see if I could bring my car in today to get the headlights fixed. I was told they do NO work related to recall issues on the weekend--only Monday through Friday mornings (the time most people are working). Because I don't get paid time off that doesn't work for me. The SM doesn't give a darn, and they don't care if someone is driving around without headlights for the weekend. I have had much better experiences at the Culver City and Manhattan Beach dealerships. I may have to drive farther, but it's worth it!! More