Toyota Santa Monica

Chris Rinker is the best!! Chris Rinker is the best! Never have I experienced such dedication and honesty from any where else! When you leave your car in Chris' hands, you can Chris Rinker is the best! Never have I experienced such dedication and honesty from any where else! When you leave your car in Chris' hands, you can be sure he will get you the best options and results! Truly amazing! Thanks Chris!!! More

Chris Rinker was very helpful in explaining the mold problem I had in my air conditioner, and especially in explaining how to avoid the problem in the future. Thanks Chris! in explaining the mold problem I had in my air conditioner, and especially in explaining how to avoid the problem in the future. Thanks Chris! More

Quick and easy I had a problem with my car and stopped in without an appointment. Erica Simons was there to help me. She got the car back quickly and let me know as I had a problem with my car and stopped in without an appointment. Erica Simons was there to help me. She got the car back quickly and let me know as soon as possible what it was. She had to order a part. When I stopped in the next day, my car was quickly taken in, the part installed and problem fixed. She made the whole process easy, quick and made me feel that I mattered and was important. I wouldn't hesitate to stop again and ask for her. More

Awesome experience with Henry Park! Henry was the best!! He helped me with the entire process from start to finish and didn't make me feel pressured at all. It was a pleasure working wit Henry was the best!! He helped me with the entire process from start to finish and didn't make me feel pressured at all. It was a pleasure working with him and I highly recommend him to anyone looking to purchase a new Toyota. Thanks again for all your help!!! More

Sales team is tops After having visited two dealers prior to arriving at Toyota Santa Monica, I was weary of the process. I had already communicated with Alexis by email After having visited two dealers prior to arriving at Toyota Santa Monica, I was weary of the process. I had already communicated with Alexis by email and, thankfully, I was pleasantly surprised by my dealings with Mark Ashtini. He was committed to helping me get the car that I was interested in, without a lot of fuss and wrangling. I was able to state what my goals were and he helped meet them. I am very happy with my new car, the price, and the service I received. More

I've honestly never had such a poor consumer experience I've just moved to the US from Australia and went in to buy a car, during which I was told I didn't have to supply my social security number (my appli I've just moved to the US from Australia and went in to buy a car, during which I was told I didn't have to supply my social security number (my application is still pending). I went to pick the car up and was told I couldn't do so until I had my SSN (which is the first I'd heard of this). I started getting multiple voicemails and near-daily calls requesting my SSN, and accusing me of not trying hard enough to follow up with social security (I was interstate and flew back to LA literally with the sole purpose of visiting social security). Today I received a voicemail informing me they'd voided my contract, and when I called to follow up, I was told by the General Sales Manager Tammy that she'd informed me in person that I needed my SSN, (which is untrue, if this had happened why would I try and pick the car up without it?) and that her staff had informed me via text message that I needed my SSN to pick the car up (which is also untrue and I have the text message chain to confirm). Long story short, she was super rude, and kept interrupting me and speaking over me and blatantly lying about what had happened on the day I went in to purchase the car, and it was so bad I've made my first ever complaint to Consumer Affairs. I get that if I need to provide a SSN and I can't do it that's an issue, but this never would have happened in the first place if I'd been given the right information, and then to be treated so incredibly poorly is just unacceptable. 100% do not go here. More

Great Car Purchase Experience I just purchased a Toyota Prius at Toyota Santa Monica. I have nothing but high praise for both the dealership and Hamid Zabehi, the salesman who hand I just purchased a Toyota Prius at Toyota Santa Monica. I have nothing but high praise for both the dealership and Hamid Zabehi, the salesman who handled my car purchase. The dealership is clean, run efficiently, and I felt I could trust the sales team and the other employees I encountered there. Hamid was very personable, informative, efficient, and accessible. He made buying a new car stress free and enjoyable! More

Changed mindset with this experience Bought a RAV4 coming off of a leased Prius. Had a huge amount of help in assessing my needs from Jose Alonso. This experience was really efficient a Bought a RAV4 coming off of a leased Prius. Had a huge amount of help in assessing my needs from Jose Alonso. This experience was really efficient and so positive; I was chuckling to myself about how different is was from buying cars in previous decades. Sure the process has become more Customer centric but, Toyota of Santa Monica is way ahead of the current experience. It was entirely new to me to actually enjoy an automotive purchase. Thanks Jose and everyone at Toyota of Santa Monica! More

Great dealer, very nice people and super knowledgable I went into the dealership to get a new RAV4 and Mark Ashtini was very fair in getting me a good price. Totally professional and Mark knew his stuff I went into the dealership to get a new RAV4 and Mark Ashtini was very fair in getting me a good price. Totally professional and Mark knew his stuff when it came to answering any questions I had about the car. He made sure I understood everything about it, inside and out, before I drove it off the lot and was more than happy to have me call him if I had any other additional questions down the road. I was very satisfied with my experience at Toyota Santa Monica, especially after having such a negative one at another Toyota in Culver City. Would recommend for sure! More

Mira Purchase experience I've researched purchasing this car for 2 years when I learned that a fueling station opened in my area I immediately called Santa Monica Toyota and I've researched purchasing this car for 2 years when I learned that a fueling station opened in my area I immediately called Santa Monica Toyota and was directed to speak with Edwin Fuentes he was very professional and because I knew I wanted the vehicle most of he paper work including application was done via email when I entered it the dealership the process was quick and fast. Edwin Fuentes know this vehicle in and out answered all our questions. More