Toyota Santa Monica

Excellent Experience I just recently purchased a new 2016 4Runner from Toyota Santa Monica. Dane Mcconnaughy assisted me in the process. It was the best experience I've I just recently purchased a new 2016 4Runner from Toyota Santa Monica. Dane Mcconnaughy assisted me in the process. It was the best experience I've ever had buying a new vehicle. There was no prolonged negotiating, agonizing price haggling, or having to settle on a vehicle that didn't have everything I was looking for. Dane was awesome. He was helpful throughout the whole process...getting a great deal, finding the exact 4Runner I wanted, ordering the extras I needed, and taking the time to walk me through my truck's features once it was delivered. I am happy to recommend Toyota Santa Monica and Dane Mcconnaughy. Tom Morris More

Another Happy Mirai Owner Gabriel Romero and Edwin Fuentes helped me with my Mirai lease last month. Everything went very smoothly -- From tagging the car that I was looking f Gabriel Romero and Edwin Fuentes helped me with my Mirai lease last month. Everything went very smoothly -- From tagging the car that I was looking for, to scheduling the appointment, to the paperwork and delivery the day of. Lease paperwork has a lot of terms and agreements but they made it as efficient as possible by having me fill out a credit app before I came in and having all the paperwork ready to go the day of. If Santa Monica runs their service center as well as this, I'll be a loyal customer! More

Great experience Thank you to Toyota Santa Monica for making sure I had a great experience in returning my leased car and getting a new one with the help of Diana Lonc Thank you to Toyota Santa Monica for making sure I had a great experience in returning my leased car and getting a new one with the help of Diana Loncar, she made it all easy for me. More

Mirai delivery Huge thanks to Edwin Fuentes for his assistance in presenting and delivering our new Mirai. Xlnt product knowledge and a most professional approach ma Huge thanks to Edwin Fuentes for his assistance in presenting and delivering our new Mirai. Xlnt product knowledge and a most professional approach makes him a GREAT representative for LaCarGuy. Edwin gets all my future business. More

Excellent Service Ricardo Rodriguez And the rest of the crew at Toyota of Santa Monica are amazing. Ricardo was very patient, answered all questions and took the time t Ricardo Rodriguez And the rest of the crew at Toyota of Santa Monica are amazing. Ricardo was very patient, answered all questions and took the time to explain the vehicle and its features. He was wonderful! More

Great experience Well coming in for service is always a great experience for me the staff is professional and they stand by there products. They are the people I go be Well coming in for service is always a great experience for me the staff is professional and they stand by there products. They are the people I go because I know and trust that they know my vehicle inside out. More

Terrible Service I emailed and got a prompt response but was bombarded by emails until I wrote back as soon as I could. I had to ask for details on the vehicle because I emailed and got a prompt response but was bombarded by emails until I wrote back as soon as I could. I had to ask for details on the vehicle because their website showed no Actual pix of it. Got the e-window sticker and had to ask for photos. This is what I got back: "Well !!! I can take a pictures of the car andemail you ! otherwise toyotas websiteselect vehicle and build price look for galery ! WHO THE HEKK DOES NOT LOOK AT THE MANUFACTURER'S BUILD PAGE BEFORE INQUIRING ABOUT A VEHICLE? IF I OWNED THAT DEALERSHIP, THAT WOULD BE ONE FIRED EMPLOYEE/SALES GUY OR GIRL. NOT SURE IF I COMMUNCIATED WITH ADELA RODRIGUEZ, DANNY CANTEO, or MARK SINCE I RECEIVED EMAIL WITH ALL NAMES IN THEM. SERVICE IS HAVING PIX OF YOUR INVENTORY ALONG WITH THE E-STICKER UNLESS YOUR JUST TRYING TO BAIT AND HOOK TO COME IN. More

Kept me informed Thomas Soveg was an excellent service advisor - kept me informed and explained the issues involved witth the service campaign (voluntary recall). Yo Thomas Soveg was an excellent service advisor - kept me informed and explained the issues involved witth the service campaign (voluntary recall). You can go elsewhere but bottom line if you want your car handled by those who know the ins and outs of your Toyota (especially the later model hi-tech cars) - go here and see Thoams More

Positive experience at a dealership Went to Santa Monica to just see what was available considering leasing a car. Met Edwin Fuentes and left with a good deal and vehicle we wanted. Ed Went to Santa Monica to just see what was available considering leasing a car. Met Edwin Fuentes and left with a good deal and vehicle we wanted. Edwin is great, no pressure, very knowledgeable, and wants you to be happy and to understand the entire process. This is a very busy dealership and with people like Edwin, I understand why. More

Excellent dealer and service My Matrix had a recall in May for the airbag. Thomas Sovag kept me informed about the status and arranged a rental after 3 months of no part. In Sep My Matrix had a recall in May for the airbag. Thomas Sovag kept me informed about the status and arranged a rental after 3 months of no part. In September, we finally decided to turn in the car on a new RAV4. Tony Doyle was professional and helpful. He found the car that we wanted in San Diego and sent a driver to retrieve it for us. He spent lots of time with us so that we could learn the features. More