Toyota Santa Monica

I have been coming to Santa Monica Toyota since 2016 and I have always had great service. The sales and service department are very friendly and helpful. I have always had great service. The sales and service department are very friendly and helpful. More

In the past year or two I feel like the service at this location has gown downhill. It simply doesn't feel like there is a desire to provide excellent service and address my concerns as a customer. I have location has gown downhill. It simply doesn't feel like there is a desire to provide excellent service and address my concerns as a customer. I have been leasing from this Toyota dealership for the past 8 years, but I am considering going elsewhere, as I often feel that my concerns are not particularly important to the service staff. The attitude is best described as blase. Also I have no evidence that my vehicle is ever sanitized after being serviced. I always do this myself. I was disappointed recently as I brought my car in for it's scheduled maintenance, waited 4.5 hours for it to be finished, and then just 3 weeks later, an indicator light started coming on re: the washer fluid. This shouldn't happen so soon after a service. Feels like sloppy work. More

One of your service advisers sent me away to another dealership because I complained that Santa Monica didn't have a loaner car for me to use while my Mirai was being serviced. ONe. the Mirai comes with dealership because I complained that Santa Monica didn't have a loaner car for me to use while my Mirai was being serviced. ONe. the Mirai comes with a 21 day car loaner service and Two. only Santa Monica Toyota has the equipment to service the Mirai. So, he was wrong on both counts. And they forgot to reset the service lights on the car. My car still is telling me to get windshield wiper fluid. If I didn't have to go to SM Toyota for service I'd go to Marina Del REy or Manhattan Beach. Manhattan beach is the best looking dealership around. Santa Monica is a poor reflection on the amount of business it does, it's run down and looks like a crack shack. More

Excellent service,friendly service staff good service from parts department .They gave me Uber service and it was very fast.service finish in good time from parts department .They gave me Uber service and it was very fast.service finish in good time More

My car was repaired quickly and much to my surprise, it was still under warranty for my particular problem. Best news I have had in a while! was still under warranty for my particular problem. Best news I have had in a while! More

Excellent customer service. Highly recommend the Santa Monica Toyota Service Center for everyone. They are busy, but for a reason. They customers a loyal to this Service Center. Monica Toyota Service Center for everyone. They are busy, but for a reason. They customers a loyal to this Service Center. More

Daniel Hill and Kevin Foster and Joe Magana were really helpful, informative and very patient. We felt we had good information and support to make our decision to purchase our RAV4. We are very happy with helpful, informative and very patient. We felt we had good information and support to make our decision to purchase our RAV4. We are very happy with the whole experience. More

I made the mistake of making an appointment during one of the lunch hours, I have always been appreciative of prompt and courteous service but this was the first time, in 12 years, there was not one person i the lunch hours, I have always been appreciative of prompt and courteous service but this was the first time, in 12 years, there was not one person in any of the booths, I kept asking anyone that passed by what was going on which is how I found out it was lunch time but 2 people should have been out there. And there was someone waiting longer than I so it turned out I spent 30 minutes to leave my car for service; which made me late for my next appointment to which I walked. I had given myself enough time for my 10 minute walk, thinking I'd be at Toyota for about 10 minutes. I still would recommend Toyota because I don't base judgement on one experience. More

Joanna that I dealt with it was excellent happy I got the work done quickly. I don’t think I need to say more than that work done quickly. I don’t think I need to say more than that More

Service department is lazy and very inconstant. I have canceled my Toyota Care because of it. I was told that my service was not economical for them even though I had purchased Toyota Care canceled my Toyota Care because of it. I was told that my service was not economical for them even though I had purchased Toyota Care More