Toyota Sunnyvale

Excellent Customer Service I recently bought Toyota Rav4 from Toyota Sunnywale. Fortunately, Dhanendra was assigned to my request which made my selection easy. I was very impres I recently bought Toyota Rav4 from Toyota Sunnywale. Fortunately, Dhanendra was assigned to my request which made my selection easy. I was very impressed the way he explained all features of various cars verbally and also by showing demo. My choices filtered out and end up with Rav4 which served my requirements and budget. Dhanendra's knowledge about car and way of presentation about it is really exceptional. If you are really confused with your requirements to buy a new car then meet Dhanendra straight forward. I assured that you will go back home with your new bundle of joy in the form of your new car :) More

Incredible Customer Service! I had an incredible experience working with Dhanendra and some of the other team members. I was particularly impressed with Mr. Shah and his dedicatio I had an incredible experience working with Dhanendra and some of the other team members. I was particularly impressed with Mr. Shah and his dedication to ensuring I had a wonderful experience. I came by the first time just to see what the options were and to understand pricing. I came back a week later and then did a test drive on a Rav 4, a Rav 4 Hybrid and a Mirai. He patiently walked me through all of the options. I wanted a better understanding of my purchase plan options and he worked through what is possible and what is ideal from my perspective with respect to lease vs. buy. He patiently walked me through all the trims and I settled on an SE. I didn't make a decision and then came back a few days later again to test drive the Rav 4 trim that I was interested in. Ultimately even though I couldn't get the trim that specifically was seeking, he walked me through all of the other options and I finally settled on one and I am very happy with my purchase. This was the best car buying experience I have had, by far. In fact it was some of the best customer services I have ever experienced. I am very grateful to Mr. Shah and the rest of the team and I hope to se everyone whenever I come in for servicing. More

WONDERFUL EXPERIENCE! I don't even know where to begin, except to say that I am extremely glad that I chose Toyota Sunnyvale to assist me with my 2017 Toyota Corolla purcha I don't even know where to begin, except to say that I am extremely glad that I chose Toyota Sunnyvale to assist me with my 2017 Toyota Corolla purchase. This team is INCREDIBLE. Everyone really went out of their way to help me get my new car, they truly went above and beyond. I was assisted by Albert, one of their sales team members, and my Lord. Really friendly guy that did his absolute best to make sure I left happy. He even worked on days that he wasn't even scheduled to work, that shows so much about their commitment to their customers (which is important to anyone), and I seriously couldn't be more prouder to say that i got my service from Toyota Sunnyvale. Albert right away answered all my questions and kept me in the loop of the process each step of the way. He educated me on different options as well as help guide me in what would work best for me. He was very patient but very informative and very helpful! He even talked to as many banks to help finance until he came to the right one that he felt would give me the best offer. Everyone from the finance managers, to the sales team just really made me feel confident as a buyer in what I was being offered, and that I was given the very best deals available. I HIGHLY HIGHLY HIGHLY recommend Albert and the team to anyone looking to get a new or used vehicle. Whether you have good credit or not, this team will do their absolute best to make sure you are taken care of. THANK YOU TEAM AT TOYOTA SUNNYVALE (Danny, Ryan, Albert -and my good friend Hector lol)!! YOU GUYS ARE INCREDIBLE! More

Outstanding service Ahmad from Toyota of Sunnyvale made our car buying experience very enjoyable. I was very pleased with the customer service they provided. From the sal Ahmad from Toyota of Sunnyvale made our car buying experience very enjoyable. I was very pleased with the customer service they provided. From the sales department to the guys in finance, kudos all the way around. More

Polite and Efficient Service The Sunnyvale Toyota dealership and its service members are polite, efficient, and give you good value for the money. They never over charge you or t The Sunnyvale Toyota dealership and its service members are polite, efficient, and give you good value for the money. They never over charge you or talk you into expensive and unnecessary service. More

Helpful and friendly Thank you for your patience and help able to get the van ,that I want ,when we need it the most. Very satisfied with your help. Thank you for your patience and help able to get the van ,that I want ,when we need it the most. Very satisfied with your help. More

First Time Car Buyer, great experience There was no hassle during this experience. James was informative and he kept me informed throughout the process. The Financial manager was great as w There was no hassle during this experience. James was informative and he kept me informed throughout the process. The Financial manager was great as well (Jorge). I didn't feel any pressure to make a decision and they worked hard to provide me with what I needed. You won't be disappointed! More

Kind Dealers They are very kind and try to look for cars that I want exactly with a reasonable price. All services I got were highly satisfactory. They are very kind and try to look for cars that I want exactly with a reasonable price. All services I got were highly satisfactory. More

Great guidance for truck newbies I want a truck for off-road with my wife and 3-year old daughter. My initial idea was a F-150 Raptor or Tundra TRD Pro. But they are hard to find, whi I want a truck for off-road with my wife and 3-year old daughter. My initial idea was a F-150 Raptor or Tundra TRD Pro. But they are hard to find, which means expensive markup. Instead of letting me wait, Cindy and her manager suggested that I can take a RS5 or Limited with off-road package. So here it is -- my blazing blue Tundra Limited TRD off-road with a cool Pro's grille. :-) I got it 12 hours after I ordered it. More

Stay away I had a positive new car buying experience at Toyota Sunnyvale, but that's where it stops and the nightmare begins. First off, they have no care for y I had a positive new car buying experience at Toyota Sunnyvale, but that's where it stops and the nightmare begins. First off, they have no care for your vehicle in the service department. I've gotten my car with more damage then it came in with (scratched wheels, scratched door panels) When pointed out, they just shrug it off as normal wear/tear. A major issue came when they issued a recall for my 2016 Tacoma. I brought it in, and they held my truck indefinitely with no fix or ETA on fix.. Now while I did get a loaner, it's not what I bought or wanted to drive. I understand recalls happen, and that's fine. But to issue a recall with no ETA on fix is pretty bad. I decided to sell the vehicle back to them since I cannot get it back. The offer is lower than other dealers, and the process was quick, and the person who helped me was very nice and helpful, but getting the check in my hands is another headache. Any other dealer when you sell them a car with title at hand would write you a check the same day. Not Toyota Sunnyvale. Apparently, it's their policy to keep you waiting a few days while you've already signed off your car to them. The reason for the check delay? The managers are out golfing and can't sign the check. No, i'm dead serious. Personally, I would never buy another car from them. More