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Toyota Universe
Little Falls, NJ
2,281 Reviews
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Showing 2,281 reviews
October 16, 2015
Beware of this dealership Be careful when signing documents. They sneak in extras, put duplicate charges & difficult to get refund. Struggling to get refund for past 50 days. W Be careful when signing documents. They sneak in extras, put duplicate charges & difficult to get refund. Struggling to get refund for past 50 days. When documents are signed & if you find cost discrepancies, they treat the person as stranger & try not to give your money back. Sales guy doesn't want to help after his part is done. They give invalid reasons not to refund & say they added $500 to provide this feature. Don't take Toyota's financing. There are good financing options at cheaper interest rates like DCU, PenFed. Also toyota warranty is $2000. They mention it as 2500 & put 2000 in paper. Do your study well before you enter the dealership. Otherwise they will rip you off. Bargain to the lowest amount. Beware of finance guys who asks you to sign the documents. Read the fine print before signing. These are the lessons I learnt. I will never recommend this dealer ship to anyone. They don't have proper business ethics & values. More
by badrinana6
Employees Worked With
Armond Simonian
October 15, 2015
2012 RAV4 Toyota Univers And Jorge Hernandez were a pleasure to work with. No hard sell. Honest exchange the whole time. I'd definitely shop here again. Toyota Univers And Jorge Hernandez were a pleasure to work with. No hard sell. Honest exchange the whole time. I'd definitely shop here again. More
by MrVince106@excite.com
Employees Worked With
Jorge Hernandez
October 15, 2015
2010 rogue Jorge the sales person was excellent I will undoubtedly recommend him to others. He was patient and Fair. This has been a great experience and to make Jorge the sales person was excellent I will undoubtedly recommend him to others. He was patient and Fair. This has been a great experience and to make it even more rewarding it was my first car buying experience. I look forward to driving my new car. .....thanks to Jorge. More
by Calebcollins
Employees Worked With
Jorge Hernandez
October 14, 2015
2010 rogue Jorge is great, he was nice and professional. I will be back in the future, and will recommend him to others. I feel great about this purchase and ca Jorge is great, he was nice and professional. I will be back in the future, and will recommend him to others. I feel great about this purchase and can't wait to enjoy it. More
by jay28
Employees Worked With
Jorge Hernandez
October 13, 2015
2016 Corolla LE Jorge is one of a kind. He's extremely patient and attentive. He doesn't try to push anything. This is the second time I've come to see him and just a Jorge is one of a kind. He's extremely patient and attentive. He doesn't try to push anything. This is the second time I've come to see him and just as satisfied now as I was the first time I saw him. More
by Elsapito7810
Employees Worked With
Jorge Hernandez
October 12, 2015
Great team My experience with Toyota Universe was exceptional. Everything went smoothly from the beginning and I want to give a special thanks to Mr. Fernandez f My experience with Toyota Universe was exceptional. Everything went smoothly from the beginning and I want to give a special thanks to Mr. Fernandez for going above and beyond ! More
by Toyota@1
Employees Worked With
Jorge Hernandez
October 10, 2015
Very satisfied If anyone out there is thinking about buying second had or a new vehicle should definitely consider getting a Toyota. The best place to go should be a If anyone out there is thinking about buying second had or a new vehicle should definitely consider getting a Toyota. The best place to go should be at "Toyota universe" at Little Falls on route 46. It was my first experience dealing with a sales person and that person who I highly recommend is JOHN GWER (ask for him) this person was very helpful and patient with me. And really help me out with the car that I wanted.. I cannot really say anything but nice things about this sales person and the customer satisfaction I received at this place so if you're looking to get a Toyota and deal with the best salesman come here and again ask for JOHN GWER....... More
by Anthonym5488
Employees Worked With
John Gwer
October 07, 2015
Mr. Smith Jose Dominguez was very helpful he had no problem answering all of our questions and knew what he was talking about. Would have no problem dealing wit Jose Dominguez was very helpful he had no problem answering all of our questions and knew what he was talking about. Would have no problem dealing with him again. More
by Jay123
Employees Worked With
Jose Dominguez
October 07, 2015
Not recommend The worst dealer ever i buy used car from them with extended warranty and i drive the car for 100 miles and i have flat tire check engine lights vdc o The worst dealer ever i buy used car from them with extended warranty and i drive the car for 100 miles and i have flat tire check engine lights vdc off slip light i take my car to firestone to change the two rear tires and change exhaust for 900$ and firestone mechanic found power steering need to replace and rack& pinion and some mor problem will cost another 3000$ i drive the car for 100 miles only and the car price was 7000$ and i found that i have to spend 4000$ to fixe it the salesman told me that the car have one month warranty plus the extended warranty which i bay 2000 $ for it when i go back to the dealer they said they sell the car as it is they didn't fix any thing . The worst place ever the worst service . With my experience with this dealer i will never recommended for anyone. they sell junk cars More
by Yasser
Employees Worked With
Narine
October 07, 2015
2009 camry Absoluted great services i will recomend buy from jorge hernandez great seleccion vehicle and good condition my next put chase i will be a New car Me Absoluted great services i will recomend buy from jorge hernandez great seleccion vehicle and good condition my next put chase i will be a New car Me gustó la atención y el servicio. More
by Leomarte
Employees Worked With
Jorge Hernandez
