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Toyota Universe

Little Falls, NJ

4.6
2,402 Reviews

1485 Route 46 East

Little Falls, NJ

07424

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Showing 2,402 reviews

March 16, 2016

2011 sienna Thanks Jorge Hernandez to help with the purchase for my new van I recommend him and the dealer buy a vehicles no Russ or press ion to buy More

by Liliana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Hernandez
Mar 16, 2016 -

Toyota Universe responded

Thank you for your positive review! Best of luck with your new car!

March 15, 2016

Amazing Dealership with great staff and great hospitality While negotiating on the price of a 2013 Rav4 there was a blunder/misunderstanding. However, not only did Toyota Universe step up to the plate and hon More

by Dan1384
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guiseppe Pugliese, Salvatore Gentile
Mar 15, 2016 -

Toyota Universe responded

We apologize that you feel so negatively about Toyota Universe. We are very sorry for the experience that you encountered at the dealership regarding the credit process and would like to learn more about your incident. Please feel free to reach out to us at your earliest opportunity. Sincerely, Isis Llanos (Customer Relations Manager) illanos@toyotauniverse.com 973-785-4710 ext. 6259. Thank you.

March 12, 2016

2013 sienna Our experience was wonderful. Our sales clerk achieved exactly what we wanted. Thank Jorge hernandez for you help I will recomendamos him for next pur More

by Minnie2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Hernandez
Mar 14, 2016 -

Toyota Universe responded

Thank you for this positive review!

March 12, 2016

Best experience ever!! Wonderful service by Luther St. Elien! He really cares and is not pushy. He has a gentle, calm demeanor and is very anxious to help. I highly recommen More

by Donna Novak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Dominquez, Luther St Elien
Mar 14, 2016 -

Toyota Universe responded

Donna, thank you for your wonderful and positive review! We are so happy that you were able to find the car you wanted. Best of luck with your new RAV4 and Welcome to the Toyota Universe family! We appreciate your business!

March 12, 2016

Kimoy blake I had amazing experience at Toyota universe my sales rep kimoy Blake was truly amazing, he made experience quick and easy and I recommend to anyone More

by Shannon87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimoy Blake
Mar 14, 2016 -

Toyota Universe responded

Thank you for your positive review!

March 11, 2016

OUTSTANDING SALES REP-LUTHER ST.ELIEN DEALING WITH LUTHER WAS A PLEASURE, WHEN I FIRST WENT THERE I DIDN'T GET THE RESULT I WANTED SO I WENT BACK AM PLEASED. More

by Rav4Sport
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luther St Elien
Mar 14, 2016 -

Toyota Universe responded

Thank you for your wonderful review!

March 11, 2016

Easy, straightforward Drove off with a deal that I felt good about in a car that I love. Didn't think that combination was possible! My salesman Mike Dispenza was great to More

by Alison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Dispenza
Mar 14, 2016 -

Toyota Universe responded

Thank you so much for your positive review! We are happy to hear you got a great deal! Thank you for your business and Welcome to the Toyota Universe family!

March 11, 2016

Best sales experience ever Sometimes the car buying experience for a woman is not a positive one having to deal with salesmen that at best are condescending to women, I am happy More

by Bambi1080
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Dispenza, Mike Dispenza
Mar 14, 2016 -

Toyota Universe responded

Thank you for your positive review. We're so happy Mike was able to help you out and earn your trust. Best of luck with your car and Welcome to the Toyota Universe family!

March 11, 2016

New car I met with Wilfredo Vega, he was a great guy and honest wasn't back and forth went in there told him where I wanted to be and he got me there. Good gr More

by Cmassia11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilfredo Vega
Mar 14, 2016 -

Toyota Universe responded

Thank you so much for your wonderful words. Welcome to the Toyota Universe family!

March 11, 2016

Awesome John gwer is the man to deal with at toyota universe! Whenever you are in the market for a vehicle just visit toyota universe and ask for John I'm sur More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gwer
Mar 14, 2016 -

Toyota Universe responded

Thank you for your positive review, John!

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