Toyota Universe

We came over from Bronx to look at few car in this dealership because their price is cheaper then any other Toyota dealership. Armond showed us few car and we end up to buy new Camry. dealership because their price is cheaper then any other Toyota dealership. Armond showed us few car and we end up to buy new Camry. More

Avoid Toyota Universe at All Costs -- Deceptive, Dishonest, and Disrespectful If I could give Toyota Universe zero stars, I would. This dealership intentionally wasted my time, disrespected my fa Dishonest, and Disrespectful If I could give Toyota Universe zero stars, I would. This dealership intentionally wasted my time, disrespected my family, and engaged in bait-and-switch tactics. I had been in contact with a salesperson named "Rob" at Toyota Universe regarding a Certified Pre-Owned 2023 Toyota RAV4. Rob assured me over multiple phone calls (which I have documented) that they would honor an out-the-door price. He claimed he had confirmed the price with his supervisor and even gave me his direct extension. We agreed I would arrive that evening to finalize the deal. I made it clear that my wife is pregnant, not feeling well, and in a high-risk pregnancy, so I needed assurance the deal would go through smoothly and quickly. Rob agreed. He said he would send paperwork before I arrived. That never happened. When I got there, no one knew who Rob was. No car was pulled up. No paperwork was ready. I was passed around to two different salespeople -- one named Francisco, the other unnamed. They were confused and claimed no knowledge of the deal. My wife even saw internal notes on a screen saying we had been quoted at a certain number. I STILL gave them the benefit of the doubt. I test-drove the car and was ready to buy. Then they brought out the used car manager, Giuseppe Pugliese, who claimed he never approved the deal and would not go lower than the listed price. He gave me an excuse about how "the person who quoted me the deal needed to get approval from someone else" -- even though this mysterious Rob told me it was approved. This dealership had the audacity to gaslight me and dismiss my concerns -- while my pregnant wife sat in pain from the stress of this mess. Rob never called me back, despite me calling multiple times. The last person I spoke to said Rob was away from his desk and would call me back. He never did. This whole experience was dishonest, unprofessional, and inexcusable. Toyota Universe: * Misled me with a fake price quote * Failed to honor an agreed deal * Wasted my time and disrespected my family * Caused unnecessary stress and pain to my pregnant wife * Offered zero accountability I am in the process of reporting this incident to Toyota corporate and I plan on pursuing a formal complaint with the New Jersey Division of Consumer Affairs. I recommend you avoid Toyota Universe at all costs. There are plenty of honest dealerships out there -- this is not one of them. More

Diali thank you so much for your help! I really appreciate your time earlier with the purchase of my new vehicle. I really appreciate your time earlier with the purchase of my new vehicle. More

Jayda made my car buying experience very good ! Thanks alot for all of your help Thanks alot for all of your help More

jade hale was a sale person Toyota Universe was great. Super friendly, answered all my questions, and made me feel welcome. Definitely ask for him! Super friendly, answered all my questions, and made me feel welcome. Definitely ask for him! More

worked with jade hale everything went great thank u so much for helping me out thanks much for helping me out thanks More

Diali was great she made my experience unforgettable i really thank her and would recommed my friends and family to her really thank her and would recommed my friends and family to her More

We had really good experiences at Toyota Universe. Our salesman Armond and manager were extremely helpful. Our salesman Armond and manager were extremely helpful. More

We bought our last four cars from this dealership and Armond always take good care of us. We always call him if we have any questions about our car or to service our cars Armond always take good care of us. We always call him if we have any questions about our car or to service our cars More

Our sales consultant, Christine Mera, delivered outstanding customer service that truly distinguishes a top-tier dealership. Her warm demeanor and genuine approach instilled confidence in us, as we outstanding customer service that truly distinguishes a top-tier dealership. Her warm demeanor and genuine approach instilled confidence in us, as we knew we were working with a dedicated professional who genuinely cared about our needs. We were thoroughly impressed by her expertise and the way she navigated the entire process, expertly collaborating with us to secure the best vehicle within our budget. Christine's patience in addressing our questions and concerns made all the difference. I sincerely hope your dealership continues to employ exceptional salespeople like her. More