Toyota Universe

No thank you, Filip!!! After looking on the toyota website I found a certifitied Highlander listed at Toyota Universe. Tia Davis there internet person made me an appointment After looking on the toyota website I found a certifitied Highlander listed at Toyota Universe. Tia Davis there internet person made me an appointment with Filip Antoun to test the Highlander.When I got there I sat at Filip.s desk for 45 minutes while he tried to location the vehicle for me. He tried to explain to me then it may have been moved to one of their other lots because of the snow we had a few days earlier. I said OK and to give me a call when he could locatio the SUV. He then tried to get me to look at some other vehicles that they had in stock. I told him I was not interested in that and would wait for his call. I then asked me if I could wait a few more minutes and meet with his boss. The used car manager, who's name I can't recall told me the Highlander was in the sevice department and I would be the first person to see and test drive the vehicle on Friday., so I made another appointment for Friday at 3 PM. After being called and reminded by the dealership 5 or 6 times that I had an appointment , Filip called me and told me tat the Highlander I wanted was no longer available. When I first got home later that day I received phone calls from the dealer asking why I didn't make the appointment. LOL. Today, Saturday I get a phine call from another manager at the dealership and told me that" MY" Highlander was sold to someone else who was willing to pay more then the internet price. Then they had the nerve to have another salesperson call and ask me if I wanted to look at something else. The Highlander that I was interested in was most likely sold long before I first inquired about it or was sold out from under me. Either way that is no way to operate and treat your customers. More

Hesham Ali I have bought two vehicles from "Ali" and have sent family members to buy from him as well. He is fair and really tries to meet your needs without any I have bought two vehicles from "Ali" and have sent family members to buy from him as well. He is fair and really tries to meet your needs without any pressure. He wants his clients to be happy and I can honestly say I'm really happy. I love love love my 2015 Venza and when I'm ready to get another car "Ali" will be my man again! I'm also sending more people to him as we speak. Thank you and I'll be back! More

THANK YOU LUTHER SO MUCH! I just wanna thank Luther StElien for helping me look around and make a choice to go with toyota as my next car purchase i will definitely be back in I just wanna thank Luther StElien for helping me look around and make a choice to go with toyota as my next car purchase i will definitely be back in to get my first toyota from Luther StElien soon. More

Thanks Mike I want to thank Michael Garcia for coming thru and getting the hard to find specific 2015 Highlander for us! It was worth the wait! I want to thank Michael Garcia for coming thru and getting the hard to find specific 2015 Highlander for us! It was worth the wait! More

giuseppe pugliese great sales giuseppe pugliese helped us throughout the entitre process and made it easy for us. We will definitely be going back there! It was a great experienc giuseppe pugliese helped us throughout the entitre process and made it easy for us. We will definitely be going back there! It was a great experience and we got exactly what we wanted (and some money back) More

AMAZING Our dealer Fernando Castro made our experience fantastic ! He was friendly, patient and honest and if it wasn't for him we wouldn't had gotten a car o Our dealer Fernando Castro made our experience fantastic ! He was friendly, patient and honest and if it wasn't for him we wouldn't had gotten a car overall! He made everything easy and effortless If you need to buy a car I highly recommend you go to Fernando Castro More

Different from all the rest! It's been so long since I shopped around for a new vehicle, was kinda afraid of all the money and time I would have to put into my search. Oh but to m It's been so long since I shopped around for a new vehicle, was kinda afraid of all the money and time I would have to put into my search. Oh but to my surprise, I went to Toyota universe and they made my search feel relaxed,comfortable, and by all means I felt like I made the best investment. After making my decision on the car I wanted,I was sent tto the finance department to select a warantee, I already made up my mind that I wasn't spending anymore, but to my surprise I was helped by a very knowledgeable young man name Remy, he helped me with all I needed to know about all the warantee and made me feel very secure in investing a couple more dollars to investing in the longevity of my new Toyota. Thank you Toyota universe and your staff for making this such an easy experience. More

Thank you Val I want to thank Val Almonte for being a great help through my experience at toyota. He talked me through step by step of any question I had and really I want to thank Val Almonte for being a great help through my experience at toyota. He talked me through step by step of any question I had and really took the time of what I was looking for. Also I would like to thank Thomas for being a great sales associate as well. I highly rexxomend others to go to toyota universe and ask for val he is a great salesman More

:)))))))))) My salesman Mervin Castillo was extremely friendly and made exactly what I was looking for happen. I will refer all my friends and family to him. Than My salesman Mervin Castillo was extremely friendly and made exactly what I was looking for happen. I will refer all my friends and family to him. Thank you so much! More

Thank you mike We have known mike garcia for a long time and him and his brother were always been upfront when it comes to business. Mike made sure we get a fair sha We have known mike garcia for a long time and him and his brother were always been upfront when it comes to business. Mike made sure we get a fair shake on a deal and we did. I will refer him to all my friends and family. More