Toyota Universe

This had to be the most PLEASANT and BEST experience from a dealer and most of all Salesman I ever had. Mr. Pugllese treated us like we were family and not a costumer. He was very helpful with his service, a dealer and most of all Salesman I ever had. Mr. Pugllese treated us like we were family and not a costumer. He was very helpful with his service, answered all of our questions and explained very patiently all the numbers to us. We left the dealership with smiles. That is why I rated my experience GREAT!!!!!!!!!! I definitely will come back and recommend Toyota Universe and Guiseppe Pugllese to my friends and family. Thank You for QUALITY service.. More

Never will go or reccomend anyone to go here . When Never will go or reccomend anyone to go here . When you buy a car for the 1st time it should be a Great Experience. Went to this place in Sept wa Never will go or reccomend anyone to go here . When you buy a car for the 1st time it should be a Great Experience. Went to this place in Sept was approved and left with a 2014 Venza … 3 weeks went by and I was called to say the bank needed a cosigner so I provided them one the same day. I called 2 weeks later to follow up on my plates and come to find the sales rep that assisted me NO longer work there.. Hmm wonder WHY!! Spoke to the manager Felipe and he said he will find out the status with financing. A week went by no call so I called them again and come to find out that the bank they were trying didn’t approve me nor the cosigner. REALLY!! And NO one calls to say anything so I asked them to return my vehicle and they can have their car back as I do not have the time for this non sense they said,..o.. Come in and we got you approved so I go and yea they got me approved only to lease. SMH!! . We are Now in November and now I’m approved only because for 1 they messed up BIG Time … so now I’m only approved to lease with their own company cause they had no choice … I MUST say all these people worry about is to make a sale and commission. I will NEVER go here or recommend any one and if you do go make sure you have it in black & white that you are approved before taking a vehicle. My Experience caused me to report this to Better Business. More

Adrian Martinez helped me find the right car to fit the needs of my family. He got me out of a really bad loan with super high interest and worked out a deal that was just right for me. I highly recommend needs of my family. He got me out of a really bad loan with super high interest and worked out a deal that was just right for me. I highly recommend him if you are in search of a new car! The staff was super friendly, and the service department is always on top of sending service reminders. I especially like the service coupons they send out for your birthdays! I had my car detailed as part of the birthday deal and got it back looking brand spanking new! More

I got the perfect that i wanted. the deals were great and i saved lot of money because of the best sales associate. Overall i recommend this dealer ship. i saved lot of money because of the best sales associate. Overall i recommend this dealer ship. More

I had a Honda before and I only looked at Kia and Toyota SUVs and I went to Kia first and I was so much happier with my expierence at Toyota with Adrain. He was very knowledgable about the cars and was will SUVs and I went to Kia first and I was so much happier with my expierence at Toyota with Adrain. He was very knowledgable about the cars and was willing to work with me and with my budget. I was very happy with my expierence. More

Allen Graham has a special quality that is hard to find in Sales people. He listen's to your needs and addresses them. Instead, of just trying to sell you anything. With that said, he has earned my trus in Sales people. He listen's to your needs and addresses them. Instead, of just trying to sell you anything. With that said, he has earned my trust and I will seek him to do business again. More

Allen is very efficient.He made sure everything went smooth.I would buy from him again,such as I've done for my past 4cars. smooth.I would buy from him again,such as I've done for my past 4cars. More

When the sales person asked to give him the keys so they can evaluate the '09 RAV4, which was the beginning of the lies. They never evaluated the car & gave us a trade in value much lower than what we aske can evaluate the '09 RAV4, which was the beginning of the lies. They never evaluated the car & gave us a trade in value much lower than what we asked. We walked out at that time. We were called back and at that time gave $1,000 down to secure a car that they had in another sister dealership (Galaxy Toyota) in Eatontown, NJ. When we were going to accept the car we were told that the car had been sold. Then another car they claimed was the same was brought to us. We tried to negotiate but we again told many lies. We finally accepted the car. Whenever we call the dealership, we would never get called back except for Alex (one of the sales mgrs.). We were not pleased with the whole experience and would not recommend this place to our worst enemy. More

We went to dealership looking for a good deal on a 2013 Camry. The process was smooth. Giuseppe came to us with some prices, and we worked out a good deal with NO pressure. This is our 3rd Camry with Toyot Camry. The process was smooth. Giuseppe came to us with some prices, and we worked out a good deal with NO pressure. This is our 3rd Camry with Toyota Universe. Giuseppe was a true professional, we would recommend him highly to anyone who wants to purchase or lease a car. More

DONT GO HERE. DONT BELIEVE THEM AND THEIR INTERNET PRICING EMAILS!!!! please dont go there I went there today based on the pricing they offered me and the guy(JED) was so bad with his cheap jokes. PRICING EMAILS!!!! please dont go there I went there today based on the pricing they offered me and the guy(JED) was so bad with his cheap jokes. they don't honor the price they offer in the emails. it's waste of time to go to this dealership. I am planning to go back to morristown toyota.They are good in their customer service at least. More