Toyota Universe

Love my Highlander and the deal that Danny worked for me Gre I really normally hate going to dealerships but this was a first and overall great experience. My salesman Danny was very helpful and knowledgeable an I really normally hate going to dealerships but this was a first and overall great experience. My salesman Danny was very helpful and knowledgeable and walked me through everyway possible. He found me the car that I fell in love with and got me the deal I was looking for. Along the same lines after I left with the car I got a call the next day saying they were able to lower my payment even more SERIOUSLY when does that ever happen when you purchase a car its usually vice versa Thank you Danny and toyota universe for the great service I will recommend everyine in need of a vehicle to see Danny TRULY EXCEPTIONAL service More

I came to Toyota Universe looking for a car. I had many questions and concerns that Danny Cigercioglu addressed and answered to a great extent. He was friendly, intelligent in his knowledge with cars, and questions and concerns that Danny Cigercioglu addressed and answered to a great extent. He was friendly, intelligent in his knowledge with cars, and super helpful. He took every concern I had into consideration and helped me look for the best cars possible. I will definitely be coming back to Toyota Universe and asking for Danny when I am ready to purchase my car. He is one of the best employees I've ever had at a car dealership, he is simply the best and made my experience searching for a car a pleasurable one! More

Danny was a great salesman he understood our position and went beyond his way to exceed our expectations. He was not only knowledgable but he also is very funny and made the stress of purchasing a car very e went beyond his way to exceed our expectations. He was not only knowledgable but he also is very funny and made the stress of purchasing a car very entertaining and stress free. He is a very we'll dressed and handsome as well which helps ;). He found the car we were looking for and I am very pleased with my purchase and will recommend anyone who needs a car to go and see danny in confidence. I love my new rav 4 thanks danny and toyota universe for the great service. Eddie Cortez was a sales manager who was also very nice and genuine. Overall great experience and am very satisfied. ;))) More

I am giving this rating because my experience at TOYOTA UNIVERSE was EXCEPTIONAL. The environment was welcoming and cleanly and organized. I was greeted promptly and all of my expectations were met. My s UNIVERSE was EXCEPTIONAL. The environment was welcoming and cleanly and organized. I was greeted promptly and all of my expectations were met. My salesman was above and beyond which made for an easy buy. We worked on numbers back and forth for a while with the finance department until we were all satisfied with a deal. My new (used) car is great. It was clean and ready to roll in no time. Giuseppe followed up with a courtesy phone call, which prompted me to write this review. I don't remember ever receiving a courtesy call after purchasing a used car. I thought that was very nice. I will recommend TOYOTA UNIVERSE and their sales and service team to other members of my community. More

Just recently purchased my 2014 toyota venza from this dealership. Very satisfied with my purchase. My salesperson, Floren helped me out through my whole buying process. Never have I experienced a buying dealership. Very satisfied with my purchase. My salesperson, Floren helped me out through my whole buying process. Never have I experienced a buying experience like this before. It felt as if I was at my friend's house. Free popcorn, hotdogs, donuts, coffee, hot chocolate and etc! The facility was just awesome. The staff were very helpful and knowledgable as well. Will definitely come back to this dealership! More

I went to this dealership to lease a new RAV 4 Limited. The salesman was very nice and friendly, however he was not very knowledgeable about the car. I had done a lot of research on the vehicle so I knew s The salesman was very nice and friendly, however he was not very knowledgeable about the car. I had done a lot of research on the vehicle so I knew some of the information he was giving me was incorrect or he was unsure of. I came to a lease deal with one of the managers and he gave me a photocopy of the numbers we agreed upon with the taxes and fees included. I told them I would be back the following morning to pick up the car and complete the paperwork. They made an appointment for me to come in and even called to confirm that appointment later that evening. When I arrived the next morning, I told the salesman I was going to put down more money then I had offered the night before; so I expected the monthly payment to go down a few dollars. When the salesman brought out the paperwork and the entire deal was different. The monthly payment price had gone up $30, even with the extra money I was putting down. They refused to honor the deal we had made the night before, despite the photocopy of the numbers I had. They then tried to tell me that taxes and fees were not included in the old price but I had specifically asked if they were and the manager had said yes. The salesman and my friend had witnessed him saying that. They would not have a manager come out and talk with me so I left the dealership. I would not recommend this dealership to anyone. They have poor business practices and are extremely dishonest. More

Hesham Ali was so good to me and he went completely out of his way to assist me and make sure that I got just the car I wanted. He worked so hard and did not stop until he got me an approval and the car is of his way to assist me and make sure that I got just the car I wanted. He worked so hard and did not stop until he got me an approval and the car is absolutely beautiful. My best friend and her whole family has been coming to Ali for cars for several years now and she insisted that I meet him as soon as I told her I wanted to purchase a new car. I came all the way from Pennsylvania to Little Falls, NJ and it was worth every mile. I am so glad she sent me to him and I will always come to Ali from now on. I recommend Ali and Toyota Universe to anyone looking for a new or used car, you will get taken care of! More

Hesham Ali was very active in his presentation showing us many available pre owned Toyotas at what we considered affordable prices. He was upfront about the conditions of the vehicle and in fact declined t many available pre owned Toyotas at what we considered affordable prices. He was upfront about the conditions of the vehicle and in fact declined to even have us consider one Toyota which he knew had some body damage. We appreciated the honesty. We were at the right place at the right time and were able to purchase a 2011 Toyota Corolla LE which frankly looked in new car condition (no dirt on the engine, hinges or upholstery; tires in great condition). Ali let us test drive as long as we cared to and was flexible in the negotiation of the price so it would fit our budget. I recommend Ali and Toyota Universe to anyone looking for a new or used car. More

An awful experience. My family and I are loyal customers having bought 5 previous cars from there. I first went about a month ago to test drive. I told them from the start I was just test driving with the having bought 5 previous cars from there. I first went about a month ago to test drive. I told them from the start I was just test driving with the intention to buy after the winter storms were over. Were very slow in everything they did. One person told me that lease prices were non-negotiable and another said we could negotiate when I came back. Received a phone call and text every single day for the next month. Made an appointment to come back to lease and asked if they had the car I was looking for. I was told directly, "We would not bring you in if we did not have the car." Went for my appointment, waited for a half hour and they did not have the car I wanted in any of the three colors I requested. The salesmen and the finance guy both tried to sell me a different car. People do not deserved to be lied to and jerked around like I was there. I left and went straight to Caldwell Toyota where they were excellent. I will never go back to Toyota Universe again. More

Worst dealer to work with they are cheater you cant trust any one in-this company Adrian Martinez and Remy and there finance manger is the worst NEVER AGAIN I WILL GO TO THIS DEALER TO BY A SMALL SCREW ALSO any one in-this company Adrian Martinez and Remy and there finance manger is the worst NEVER AGAIN I WILL GO TO THIS DEALER TO BY A SMALL SCREW ALSO BUNCH OF CHEATERS IN THIS COMPANY HAS ALL LOSERS More