Toyota Universe

At first, I was unsure of whether I wanted to make this purchase. Hesham Ali was more than helpful, He was extremely friendly and understanding. He made everything so easy to understand and clearly explain purchase. Hesham Ali was more than helpful, He was extremely friendly and understanding. He made everything so easy to understand and clearly explained what my options were. He helped me with every little detail and walked me every step of the way. I would highly recommend Ali to friends and family. I was treated with more than excellent customer service. This purchase was so very pleasant. Even the paper work was simple with Ali's help. I drove out of Toyota extremely happy with the outcome of the transaction and the great experience. Thank you Ali! More

Hello- My name is Suzanne and I recently purchased a Hello- My name is Suzanne and I recently purchased a used 2007 Toyota Sienna LE from Toyota Universe In Little Falls, NJ. While my initial purchas Hello- My name is Suzanne and I recently purchased a used 2007 Toyota Sienna LE from Toyota Universe In Little Falls, NJ. While my initial purchasing experience was excellent, due to Mr. Edward Carattini, Sales and Lease Consultant, Toyota Universe, I experienced a bit of a mishap with Mr. Carattini's supervisor, whose name I choose not to mention. The way in which the situation was first handled was so unprofessional and quite mean spirited, not due in anyway to Mr. Carattini, was a shock, and I quite honestly did not want my car any longer, that was until Mr. Carattini stepped in and took charge. What he did was consider all aspects of the situation and proceeded in a professional, yet sympathetic manner. Mr. Carattini though outside the box, took into consideration all points and saved an otherwise ugly outcome. In my opinion, he exceeded his supervisor by leaps and bounds. I, along with my then husband, purchased 3 cars previously from Toyota Universe, if I decide to purchase again, the ONLY REASON I will return to Toyota Universe is because of Mr. Edward Carattini. To upper management.......demote his supervisor and promote this gentleman, he is the reason I will be back and I will tell my friends to ONLY see Mr. Carattini if they choose to purchase at Universe. OUTSTANDING JOB Edward!!!!!!!! You are a honorary member of our family forever:) Suzanne, Hamburg, NJ. More

I went to Toyota universe in little fallsNJ. I went to see luis Alvarado and he was great! I will recommend him to everyone i know that's purchasing a car see luis Alvarado and he was great! I will recommend him to everyone i know that's purchasing a car More

I have a bad back and was very concerned that a short test drive wouldn't allay my concerns about the comfort of the driver seat in the car I wanted. I asked Mr Castillo if I could possibly test drive th test drive wouldn't allay my concerns about the comfort of the driver seat in the car I wanted. I asked Mr Castillo if I could possibly test drive the car for a few days if I paid a rental fee. Not only did the dealership give me a car for 4 days, they didn't even charge me, which I thought was going above and beyond. Thank you, Toyota Universe. More

Went in to look at some used cars for possible short-term use, and some new if I thought I could get a good deal. I was greeted promptly at the front desk and handed off to Ali, who was very courteous, had s use, and some new if I thought I could get a good deal. I was greeted promptly at the front desk and handed off to Ali, who was very courteous, had showed us some used cars, and some new cars. As I had already owned a Yaris (totalled in an accident) I was already a bit partial to Toyota, and when Ali showed me the numbers on leasing a Prius (fit my use timeline) vs. what I knew I was spending on my Ion, was probably the easiest sale he ever made! I had an excellent time, and thoroughly enjoy the Prius C. I would heartily recommend this dealer to anyone! More

Got an online quaote for a new Sienna XLE but they refused to honor it when I arrived the dealer. Then they try to push down my trade in price... Spent 3 hours there but the total price they offer was refused to honor it when I arrived the dealer. Then they try to push down my trade in price... Spent 3 hours there but the total price they offer was $3,500 more that of my price paid at another dealer... More

I walked in to the dealership and was greeted immediately by Miguel. He was very nice and answered all the question I had concerning the price and the car I was interested in. Overall I was very surprised on by Miguel. He was very nice and answered all the question I had concerning the price and the car I was interested in. Overall I was very surprised on the outstanding service I received from Toyota Universe, especially from Miguel. I have informed several of my friends and co-workers on the great service I received and have recommended them to this dealership. More

walked into the dealership to find a great experience. our sales rep miguel was such a nice salesman not your typical douchey salesmen that you see everywhere else my uncle loves his new car and i w our sales rep miguel was such a nice salesman not your typical douchey salesmen that you see everywhere else my uncle loves his new car and i would recommend anyone to Toyota Universe ask for miguel you will get a great service with a great smile. More

I had to bring my car in for its first 5000 mile service. Got there a little early, yet it took them a bit to get someone to help me at first, even though I was the only person waiting. The length of time Got there a little early, yet it took them a bit to get someone to help me at first, even though I was the only person waiting. The length of time to do the service was right on with the estimated time of completion, which was good. They seemed to respect the interior of the car but they did a complimentary "wash" afterwards. They shouldn't have even bothered, the car looked cleaner before I brought it there! They didn't dry it, they just let it air dry which left water spots all over it. And half of my rear door, it's a RAV4 by the way, wasn't even washed! You could tell where they did and did not even wipe it down! So aside from the lack of effort put into the "wash", it was a decent experience. I would've rated them higher if they just did the service and left the rest alone. More

I went in to get service because I was thinking about buying a new or used car, the customer service was superb and hopefully I can get my car by the summer. buying a new or used car, the customer service was superb and hopefully I can get my car by the summer. More