Toyota Universe

Allen and Tyrone are not just car dealers, they are friendly consultants. I have been working with that team for over 15 years. I am getting ready to purchase a vehicle for my son. friendly consultants. I have been working with that team for over 15 years. I am getting ready to purchase a vehicle for my son. More

Had a great experience at toyota universe. Was immediently greeted by antwoine when I walked into the lot he was well presentable and helpful towards all my questions about prices and models altho immediently greeted by antwoine when I walked into the lot he was well presentable and helpful towards all my questions about prices and models although I had really bad and stressful experience car shopping in the past antwoine made this visit easy and stress free for me I became very comfortable and found him very trust worthy thank you so much for the experience More

Buying a new car can be a difficult process, but it was made easy at Toyota Universe. My salesperson, Gabriela, was patient and took his time explaining the different features of the vehicle more than once made easy at Toyota Universe. My salesperson, Gabriela, was patient and took his time explaining the different features of the vehicle more than once, also enjoyed my test drive as recommended from Gabriela G.. The closing (warranty information, etc.)and finance options were made clear by the Business Manager, at Toyota Universe.I am so thanks full ,and I will recommend not the dealership also the sales representative Gabriela who did good job sales my Toyota Sienna. More

This service visit was excellent. Had a concern with my entune and brakes. Asked to speak to a manager and I was then greeted by Paulo Amaral. He went on a ride with me to review my concern with the brakes entune and brakes. Asked to speak to a manager and I was then greeted by Paulo Amaral. He went on a ride with me to review my concern with the brakes and also help me setup and fix my issue with entune. He is a great asset to the company. I have dealt with previous service managers and they were horrible. He was great I will be recommending my friends and colleagues to come and have their vehicles serviced at Toyota universe. I'm very happy with the service and especially the service manager Paulo Amaral. More

Just bought a car from Leo yesterday 7/4 and i had actually spent about 3 hours before at the Dealership next door Mitsubishi, let me start by saying that Mitsubishi was the worst so stingy, so extrem actually spent about 3 hours before at the Dealership next door Mitsubishi, let me start by saying that Mitsubishi was the worst so stingy, so extremely unprofessional it was ridiculous. I hadn't intended to stop at toyota but being that it was next door I decided to take a look. As soon as you walk it its a big diff the professionalism was such a difference and they were so patient and willing to work with us. No pressure what so even and we got the monthly down payment was very reasonable. I deff recommend this place and specially Leo. More

At first, I was unsure of whether I wanted to make this purchase. Hesham Ali was more than helpful, He was extremely friendly and understanding. He made everything so easy to understand and clearly explain purchase. Hesham Ali was more than helpful, He was extremely friendly and understanding. He made everything so easy to understand and clearly explained what my options were. He helped me with every little detail and walked me every step of the way. I would highly recommend Ali to friends and family. I was treated with more than excellent customer service. This purchase was so very pleasant. Even the paper work was simple with Ali's help. I drove out of Toyota extremely happy with the outcome of the transaction and the great experience. Thank you Ali! More

Hello- My name is Suzanne and I recently purchased a Hello- My name is Suzanne and I recently purchased a used 2007 Toyota Sienna LE from Toyota Universe In Little Falls, NJ. While my initial purchas Hello- My name is Suzanne and I recently purchased a used 2007 Toyota Sienna LE from Toyota Universe In Little Falls, NJ. While my initial purchasing experience was excellent, due to Mr. Edward Carattini, Sales and Lease Consultant, Toyota Universe, I experienced a bit of a mishap with Mr. Carattini's supervisor, whose name I choose not to mention. The way in which the situation was first handled was so unprofessional and quite mean spirited, not due in anyway to Mr. Carattini, was a shock, and I quite honestly did not want my car any longer, that was until Mr. Carattini stepped in and took charge. What he did was consider all aspects of the situation and proceeded in a professional, yet sympathetic manner. Mr. Carattini though outside the box, took into consideration all points and saved an otherwise ugly outcome. In my opinion, he exceeded his supervisor by leaps and bounds. I, along with my then husband, purchased 3 cars previously from Toyota Universe, if I decide to purchase again, the ONLY REASON I will return to Toyota Universe is because of Mr. Edward Carattini. To upper management.......demote his supervisor and promote this gentleman, he is the reason I will be back and I will tell my friends to ONLY see Mr. Carattini if they choose to purchase at Universe. OUTSTANDING JOB Edward!!!!!!!! You are a honorary member of our family forever:) Suzanne, Hamburg, NJ. More

I went to Toyota universe in little fallsNJ. I went to see luis Alvarado and he was great! I will recommend him to everyone i know that's purchasing a car see luis Alvarado and he was great! I will recommend him to everyone i know that's purchasing a car More

I have a bad back and was very concerned that a short test drive wouldn't allay my concerns about the comfort of the driver seat in the car I wanted. I asked Mr Castillo if I could possibly test drive th test drive wouldn't allay my concerns about the comfort of the driver seat in the car I wanted. I asked Mr Castillo if I could possibly test drive the car for a few days if I paid a rental fee. Not only did the dealership give me a car for 4 days, they didn't even charge me, which I thought was going above and beyond. Thank you, Toyota Universe. More

Went in to look at some used cars for possible short-term use, and some new if I thought I could get a good deal. I was greeted promptly at the front desk and handed off to Ali, who was very courteous, had s use, and some new if I thought I could get a good deal. I was greeted promptly at the front desk and handed off to Ali, who was very courteous, had showed us some used cars, and some new cars. As I had already owned a Yaris (totalled in an accident) I was already a bit partial to Toyota, and when Ali showed me the numbers on leasing a Prius (fit my use timeline) vs. what I knew I was spending on my Ion, was probably the easiest sale he ever made! I had an excellent time, and thoroughly enjoy the Prius C. I would heartily recommend this dealer to anyone! More