Toyota Universe

This was a wonderful experience, the dealership was big and the service was great. Miguel was so helpful and listened to everything i had to say. me and my girlfriend will definitely be back. and the service was great. Miguel was so helpful and listened to everything i had to say. me and my girlfriend will definitely be back. More

I had really bad experience with this dealership. Their service department sucks. I went there for regular oil change service and one of their service guy came up to me and showed me someone eles's cabinet service department sucks. I went there for regular oil change service and one of their service guy came up to me and showed me someone eles's cabinet filter, which were dirty. I exactly remember changing my cabinet filters before going to the dealer ship. However; they said they were going to charge me 200 something dollars just for air filter and cabinet filter which cost me $20.00 outside and I changed it by my self. They are just ripping off the customers instead of helping them out. I take this very seriously, specially in this economy. They should do something about prices. I completely stop going to that dealership and now I go to the different one. The people over there are so friendly and they actually try to help you with your car problem. More

On April 21st I decided to go to Toyota Universe, was greeted at the front door by the receptionist, told her my lease was up in 2 weeks then was introduced to Jesse. I was interested in the RAV 4 then greeted at the front door by the receptionist, told her my lease was up in 2 weeks then was introduced to Jesse. I was interested in the RAV 4 then realized it was too small was about to leave when Jesse suggested a Venza. I took it for a test drive she explained all the features loved the AWD and the bluetooth decided to see what kind of price I can get. This was by far the best experience I had at any car dealer. The process didn't take 7 hours, was out the door in about 3 was very happy with the price. The closer was friendly not high pressure. Jesse did everything she could to help me with the the whole buying process. Looks like I found a toyota dealer that can offer great Toyota quality, service and price. Would recommend this dealer to anyone buying or leasing a Toyota. More

I went into the dealership really just looking to get information on the new Scion FR-S. I was greeted by a man named Remy. He was not only professional and courteous, he offered me food and beverage and information on the new Scion FR-S. I was greeted by a man named Remy. He was not only professional and courteous, he offered me food and beverage and got right to the info I was looking for. He let me know some very information about the vehicle and let me know he would call when the vehicle was available. I would definitely recommend this dealer for the future and especially Mr. Braddock More

I came into Toyota Universe looking for a Corolla and Danielle was very helpful. She showed me around the lot and was very patient with me as I looked for the car I wanted. She was very polite and since Danielle was very helpful. She showed me around the lot and was very patient with me as I looked for the car I wanted. She was very polite and since I do not know much about cars, she explained all the features to me and which would be the best buy. I enjoyed working with her very much, she was a huge help! I've gone to a lot of dealerships before but Toyota was by far the best I have been to and that has a lot to do with the employees. Danielle was more than helpful and considerate! More

Omar was very friendly, informative and was able to get us in quickly to test drive the Rav4. He was really great to deal with and was very honest. We appreciate having such a nonpressuring sales experie us in quickly to test drive the Rav4. He was really great to deal with and was very honest. We appreciate having such a nonpressuring sales experience. We would recommend Omar to family and friends! More

Absolutely not recommend this unreliable dealership!!!!! Absolutely not recommend this unreliable dealership!!!!! 5/16/12 Today I recieved a phone call from Luis Alvarado sales person. Luis asked me how Absolutely not recommend this unreliable dealership!!!!! 5/16/12 Today I recieved a phone call from Luis Alvarado sales person. Luis asked me how was my 2010 Toyota Corolla S that I leased on July 2010 with him. I said everything was well. He then started to make me an offer of swithching to a 2012 and I told him to stop. I explained to him that 3 weeks ago Jairo the sales manager had given me a call to make me an offer on switching a 2010 to a 2012 Corolla S. I told Jairo sounds good but I don't have any money to put down, I don't want my payments to go up and that my lease wasn't over until July of 2013. I also said I am happy with what I have now. Jairo said don't worry, "come we'll sit down and we'll match what you have now". I said if it was on those terms fine who wouldn't. I then went to Toyota and Jairo greeted me and told me Robert was going to take care of me. Robert took all my information down to talk to the finance department and comes back to tell me that it would be 270 a month. I quickly said noooooo! Jairo said he would have my monthly payment exact to what I'm paying now, with no money down. He then called Mr. Thomas Blankship to only restate that the payment was 270 and no less. I was really serious and upset and told them why did they bring in if they couldn't match what they originaly said. So he then tells me that the lowest would be 240 plus tax I said no. I can't not go higher than what I already pay. I left and that was the end. NOW, Luis after hearing all of this he tells me what if I could really make those number go down. I said no I don't think you can because they tried to bring them down and no where they couldn't. He said to hold on and he will talk to his manager, got back on the phone and stated to come in the payment would be $230 with the tax included and no money down. I hesitated still and said listen if I go there based on a lie I will be very mad, $2 more was really nothing much. He said perfect he'll have everthing ready and asked what color did I want my car. Got to the store to relive the same exact situation from 3 weeks ago. This time it was just pay for the taxes upfront and MVC fees. I was like wasn't I clear enough on the phone. So I leave again from Toyota based on a lie. I can not wait for my lease to be up so I can return my car and never again do business with Toyota Universe. No customer should go through what I went through. I have a life my time is very valuable. Super fustrated unhappy customer. Milly Friday 5/18/12 So Fiday 5/18/12 I got a voicemail message from Felipe the manager. His message was that he heard about what happened with my most recent visit at Toyota Universe. He stated that if I was still intrested in the Toyota Corrola S 2012 it will available for $230.00 for a monthly lease. This time it was for sure all I had to do is return the phone call to schedule an appt. to see him on Friday or Saturday. On Friday I called left a message and I got no call back. Saturday once again I call back and left a message with the receptionist and untill this day Tuesday 5/22/12 I havent received a phone call. Way to go Toyota Universe another lie! Got to you guys are really good at that. Oh well this time it was a waste of two phone calls. Please people dont waste your time with this dealership, not worth it al all! More

My buying experience at Toyota Universe was phenomenal. Omar Elsebai was my sales rep and treated me with the up most respect, care, and honesty that i could ask for. He got me the best price and explaine Omar Elsebai was my sales rep and treated me with the up most respect, care, and honesty that i could ask for. He got me the best price and explained everything i needed to know about the car. Whether it was the features, gas mileage, warranty, or any other odds and ends he had a prompt and informative answer. I would highly recommend anyone in the market for a used or new car to not pass this dealership up. Ask for Omar when you get there. You will not be disappointed with the service or all around courtesy and friendless of him. More

I HAVE NEVER SEEN A DEALERSHIP THAT DID NOT WANT TO MAKE A SALE WAS GUARANTEED ONE PRICE FOR MY TRADE IN AND THEN THE NEXT DAY 2000 DOLLARS CAME OFF WAS NOT CALLED BACK HAD TO GO BACK TO DEALERSHIP MYSELF A SALE WAS GUARANTEED ONE PRICE FOR MY TRADE IN AND THEN THE NEXT DAY 2000 DOLLARS CAME OFF WAS NOT CALLED BACK HAD TO GO BACK TO DEALERSHIP MYSELF NO ONE WOULD LET ME SPEAK TO A MANAGER WHEN I REQUESTED TO SEVERAL TIMES LOOKED AT A CERTIFIED PRE OWNED VEHICLE HAD A BROKEN BUMPER WHICH THEY REFUSED TO HAVE FIXED AND NEEDED TIRES FELT I WAS LIED TO FOR TWO DAYS AND WAS ALREADY PRE APPROVED FOR FINANCING THEY MUST LIKE WATCHING 22000 DOLLARS WALK OUT THE DOOR NEVER MORE DISGUSTED IN MY LIFE WOULDNT SEND MY WORST ENEMY THERE More

bought my new truck from danielle woolverton at toyota universe ,before that i had visited several other dealer but none of them have a sales person like danielle very helpfull and knowledgable,and she go universe ,before that i had visited several other dealer but none of them have a sales person like danielle very helpfull and knowledgable,and she got me a very good deal. More