Back

Toyota Universe

Little Falls, NJ

4.5
2,283 Reviews

1485 Route 46 East

Little Falls, NJ

07424

Directions

By Type

Showing 2,283 reviews

April 18, 2012

Mr. Guiseppe Pugliese was very professional and informative. When asked questions he knew the answers and worked very hard on getting me a good deal. Good job from a great salesman! Thank You. More

by Quas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 09, 2014 -

Toyota Universe responded

It is so nice of you to provide positive feedback to us at Toyota Universe. It makes US happy to make YOU happy. Thank you for letting us know we have achieved that goal!

April 18, 2012

We went to check out a new truck my husband wanted. We We went to check out a new truck my husband wanted. We stopped by Toyota Universe and checked out what they had. We were greeted by sales rep. Rober More

by tortiz22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto Figueroa
Jun 02, 2012 -

Toyota Universe responded

Here at Toyota Universe we have a vast selection of cars, trucks, and SUV's both new and used. We appreciate your business. Roberto is extremely patient and easy to deal with, that is what makes him successful. Welcome to the Toyota Universe family! Sincerely, RYAN MARTIN Customer Relations Manager Toyota Universe (973)785-4710 Ext.6243 rmartin@toyotauniverse.com

April 15, 2012

I recently leased a RAV-4 from this dealer and was very satisfied with the customer service. Remy, the salesman was extremely helpful and responsive. More

by Mwlevine11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Remy Braddock
May 09, 2014 -

Toyota Universe responded

We appreciate the time you have taken to provide feedback to us at Toyota Universe. We are glad you had a wonderful experience and look forward to serving you again!

April 08, 2012

We went to the dealership looking for a used car for a high school student after looking online at their website. We found several cars online that were within our price range and we decided to check it More

by smasotti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
hiro
May 31, 2012 -

Toyota Universe responded

I want to apologize for the experience you had with our dealership.I would be glad to handle any issue you had,please give me a call at your convenience. Thank you, Ryan Martin Customer Relations Manager 973-785-4710

March 22, 2012

I would like to thank Sammy for closing my deal. He got me the price i wanted and i love my new car. He was very nice and honest to work with. Everyone at the dealership was very friendly as well! More

by lindalou99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy
May 09, 2014 -

Toyota Universe responded

We appreciate the time you have taken to provide feedback to us at Toyota Universe. We are glad you had a wonderful experience and look forward to serving you again!

March 22, 2012

My experienced at Toyota Universe was great , I was looking for a car that can satisfied all expectations the salesperson Luis was very friendly ,helpful and answered all of my questions. I recommend t More

by Karolet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 09, 2014 -

Toyota Universe responded

We appreciate the time you have taken to provide feedback to us at Toyota Universe. We are glad you had a wonderful experience and look forward to serving you again!

March 19, 2012

I would like to personally say thank you Guiseppe Pugliese for his time, efforts, knowledge on Toyota products, and professionalism in dealing with our visit to your dealership. He assisted us with a More

by Patriot87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guiseppe Pugliese
May 09, 2014 -

Toyota Universe responded

It is so nice of you to provide positive feedback to us at Toyota Universe. It makes US happy to make YOU happy. Thank you for letting us know we have achieved that goal!

February 29, 2012

Luis is an amazing salesperson. His knowledge of all of the cars and professionalism is unsurpassed. He is a great asset to Toyota Universe. He was also very friendly and courteous. More

by jasone123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Alvarado
May 09, 2014 -

Toyota Universe responded

We appreciate the time you have taken to provide feedback to us at Toyota Universe. We are glad you had a wonderful experience and look forward to serving you again!

May 09, 2014 -

Toyota Universe responded

We appreciate the time you have taken to provide feedback to us at Toyota Universe. We are glad you had a wonderful experience and look forward to serving you again!

February 29, 2012

I'm so happy I bought my car here.. peter petronaci was a great sales person! Nothing like the ones at other dealer who are soo pushy. He got me my camry se at the price and the way I wanted it. Nanny toca h More

by juan0120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
peter and manny
May 09, 2014 -

Toyota Universe responded

We appreciate the time you have taken to provide feedback to us at Toyota Universe. We are glad you had a wonderful experience and look forward to serving you again!

February 27, 2012

We bought a used van from Toyota Universe in Feb 2012. Although we initially had a negative experience with the purchase and a few of the employees, the problem is currently in the process of being resolv More

by hrussinko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Martin
May 09, 2014 -

Toyota Universe responded

We are so sorry to hear about your negative experience at Toyota Universe. While we strive for 100% satisfaction at our dealership, sometimes situations do occur, and we apologize. Please know that your situation is not the norm at Toyota Universe, and we will speak with the employees involved. Your feedback is very important to us and helps us to improve our service. Thank you, Isis Llanos Customer Relations Manager 973-785-4710 ext 6259

May 09, 2014 -

hrussinko responded

Iris, this response is 2 years AFTER purchase. Mind you, I was told to take down my initial (true)review in order to rectify the problem. From what I had experienced for weeks from this dealership, I will never return and will never recommend you. Nothing can be done to rectify the experience. Several were involved throughout the chain of command. They truly showed what kind of company they want to be. I assume you are new. Get out while you still can and before you are corrupted by this arrogant, cocky, individuals.

...
200
...