Toyota Universe

The SALESPERSON Randall Juba was courteous and well-mannered. He presented different models and options, explained unique car features, answered all our questions and concerns. Randall took time well-mannered. He presented different models and options, explained unique car features, answered all our questions and concerns. Randall took time to search for the vehicle that perfectly matched my needs. His knowledge and professionalism were very impressive. The SALESPERSON was honest and straightforward. He offered different purchase/finance options and made the negotiation process simple and painless. The purchase price of Toyota Camry 2012 was reasonable and lower than at other dealers. More

Allen was wonderful in helping us find a car that was within our budget. he knew exactly what we wanted and we did not even had to look for long test drive any other car. wonderful customer service. this within our budget. he knew exactly what we wanted and we did not even had to look for long test drive any other car. wonderful customer service. this was our second car purchasing with Allen and we will definitely contact him for any future purchase. More

Peter was very understanding of my needs, value my high credit scores and gave me a wonderfull deal, better than I expected! Thank you Peter, you are the best !!! credit scores and gave me a wonderfull deal, better than I expected! Thank you Peter, you are the best !!! More

My Sales guy Peter was such a great person to work with, He gave me a great deal I could not refuse! Made the sale easy and comfortable to where you feel like you can trust the dealership. He shows concern He gave me a great deal I could not refuse! Made the sale easy and comfortable to where you feel like you can trust the dealership. He shows concern and interest in the vehicles i purchased and I even went back and purchased a second vehicle within a month after bought my first one! Looking forward to working with him in the future. More

i went into toyota with my daughter looking for an SUV car. i was talking a look at one of them when peter had the patience enough of showing several cars and at the same time he was answering all of my q car. i was talking a look at one of them when peter had the patience enough of showing several cars and at the same time he was answering all of my questions, by the way i had learned the meaning of "4WD" and "AWD" and things like that. finally i have to say i did not take home and SUV but a toyota "corolla S " that fits my budget. i am very thankful to toyota that had made the purchase of of my car possible. i also thank peter for all of his patience, kindness & professional help. Customer, Gloria Gonzalez More

la atencion fue muy buena, toda duda que tuvimos nos fue explicado detalladamente. nos atendieron muy amablemente y agradable. luis alvarado me ayudo con el toyota ule y nos dio un precio espectacular, y e explicado detalladamente. nos atendieron muy amablemente y agradable. luis alvarado me ayudo con el toyota ule y nos dio un precio espectacular, y el servicio fue excelente, me dieron dos anos de mantenimiento gratis, dos anos de rotacion de llantas, dos anos de asistencia de ruta, y todo fue agradable. More

I think Toyota Universe is the place to go!! They have great customer service and my experience there was awesome. Luis Alvarado was really helpful and he answered all my questions and helped me chose the great customer service and my experience there was awesome. Luis Alvarado was really helpful and he answered all my questions and helped me chose the best deal for me. I definetly reccomend this dealer to all my friends. More

At first I thought I was getting a great deal, in reality, it was probably a fair deal. What you need to know about the dealership is according to NJDMV, they charged me double for plates I was never reality, it was probably a fair deal. What you need to know about the dealership is according to NJDMV, they charged me double for plates I was never going to use. I was going to get "Price of Honor" plates(for fallen police officer's families). Toyota Universe told me they could not order me "Price of Honor" plates, but would reimburse me the $80 for the plates as soon as I piked them up. I went to NJDMV to pick up the "Price of Honor" plates the day the original plates were ready. I picked up two sets of plates, the ones that Toyota Universe ordered for me and overcharged me for by twice the amount they should have, and the "Price of Honor" plates, which were the only plates I put on my new Sienna. The clerk at NJDMV told me that I was overcharged for the original plates and should go to NJ Consumer Affairs Division about being charged double for the first set of plates. She also told me there was no need to purchase the original plates at all, that Toyota Universe knowing I was going to get the "Price of Honor" plates should have NEVER ordered the original plates, as I still needed to go and pick up either set of plates the same day at NJDMV. The only thing they accomplished was ripping me off. I've tried countless times contacting them on the phone and eve going down to the dealership. After spending over 25K on a minivan, they screwed me for $80 on plates and $170 overpayment. I hope they're proud of ripping me off! Toyota Universe is great at not returning phone calls. Google them and see what others say about experiences they've had with the sales and service dept. Also, it took me over 3 hours from the time I entered the dealership to leaving with the car. Do yourself a favor and purchase somewhere else, they stink as a dealership, and I regret ever stepping foot and purchasing a new vehicle there! More

I bought a new toyota camry had a great expirience with luis alvarado i got great deal and recomend this dealership to my family and friends thank u universe for all the help.. luis alvarado i got great deal and recomend this dealership to my family and friends thank u universe for all the help.. More

Steve Kalas is a good salesman. He helped me find the vehicle that I needed. I went to his dealership looking for a minivan and he took all of my needs and wants into consideration and we discovered tha vehicle that I needed. I went to his dealership looking for a minivan and he took all of my needs and wants into consideration and we discovered that I really need a Toyota Rav 4 Sport Utility Vehicle. The Rav 4 is just the right size for me and my needs. It is very comfortable and it rides beautifully. Unfortunately, I was unable to buy the vehicle due to a nix by my financial advisor, but there is always next year. I will manage until I need the Rav 4 for certain and I will see Steve when I am ready to buy. He is so friendly and he doesn't use a high pitched sales pitch to make a sale. I do not like to be pressured to buy anything so Steve is my man. More