Toyota Universe

At first I thought I was getting a great deal, in reality, it was probably a fair deal. What you need to know about the dealership is according to NJDMV, they charged me double for plates I was never reality, it was probably a fair deal. What you need to know about the dealership is according to NJDMV, they charged me double for plates I was never going to use. I was going to get "Price of Honor" plates(for fallen police officer's families). Toyota Universe told me they could not order me "Price of Honor" plates, but would reimburse me the $80 for the plates as soon as I piked them up. I went to NJDMV to pick up the "Price of Honor" plates the day the original plates were ready. I picked up two sets of plates, the ones that Toyota Universe ordered for me and overcharged me for by twice the amount they should have, and the "Price of Honor" plates, which were the only plates I put on my new Sienna. The clerk at NJDMV told me that I was overcharged for the original plates and should go to NJ Consumer Affairs Division about being charged double for the first set of plates. She also told me there was no need to purchase the original plates at all, that Toyota Universe knowing I was going to get the "Price of Honor" plates should have NEVER ordered the original plates, as I still needed to go and pick up either set of plates the same day at NJDMV. The only thing they accomplished was ripping me off. I've tried countless times contacting them on the phone and eve going down to the dealership. After spending over 25K on a minivan, they screwed me for $80 on plates and $170 overpayment. I hope they're proud of ripping me off! Toyota Universe is great at not returning phone calls. Google them and see what others say about experiences they've had with the sales and service dept. Also, it took me over 3 hours from the time I entered the dealership to leaving with the car. Do yourself a favor and purchase somewhere else, they stink as a dealership, and I regret ever stepping foot and purchasing a new vehicle there! More

I think Toyota Universe is the place to go!! They have great customer service and my experience there was awesome. Luis Alvarado was really helpful and he answered all my questions and helped me chose the great customer service and my experience there was awesome. Luis Alvarado was really helpful and he answered all my questions and helped me chose the best deal for me. I definetly reccomend this dealer to all my friends. More

la atencion fue muy buena, toda duda que tuvimos nos fue explicado detalladamente. nos atendieron muy amablemente y agradable. luis alvarado me ayudo con el toyota ule y nos dio un precio espectacular, y e explicado detalladamente. nos atendieron muy amablemente y agradable. luis alvarado me ayudo con el toyota ule y nos dio un precio espectacular, y el servicio fue excelente, me dieron dos anos de mantenimiento gratis, dos anos de rotacion de llantas, dos anos de asistencia de ruta, y todo fue agradable. More

Steve Kalas is a good salesman. He helped me find the vehicle that I needed. I went to his dealership looking for a minivan and he took all of my needs and wants into consideration and we discovered tha vehicle that I needed. I went to his dealership looking for a minivan and he took all of my needs and wants into consideration and we discovered that I really need a Toyota Rav 4 Sport Utility Vehicle. The Rav 4 is just the right size for me and my needs. It is very comfortable and it rides beautifully. Unfortunately, I was unable to buy the vehicle due to a nix by my financial advisor, but there is always next year. I will manage until I need the Rav 4 for certain and I will see Steve when I am ready to buy. He is so friendly and he doesn't use a high pitched sales pitch to make a sale. I do not like to be pressured to buy anything so Steve is my man. More

I bought a new toyota camry had a great expirience with luis alvarado i got great deal and recomend this dealership to my family and friends thank u universe for all the help.. luis alvarado i got great deal and recomend this dealership to my family and friends thank u universe for all the help.. More

I CAME INTO TOYOTA UNIVERSE LOOKING FOR A NEW CAR BECAUSE I JUST WRECKED MINE. I WAS GREETED BY PETER AND TOLD HIM MY SITUATION. HE ASKED ME WHAT KIND OF CAR I WAS LOOKING FOR AND ABOUT MY PREVIOUS VEHICLES. I JUST WRECKED MINE. I WAS GREETED BY PETER AND TOLD HIM MY SITUATION. HE ASKED ME WHAT KIND OF CAR I WAS LOOKING FOR AND ABOUT MY PREVIOUS VEHICLES. HE WAS VERY UNDERSTANDING AND WANTED TO MAKE SURE I GOT EXACTLY WHAT I WANTED. PETER WASN'T PUSHY AT ALL LIKE OTHER SALESMEN ARE. ALSO VERY NICE GUY AND EASY TO TALK WITH. HE GOT ME INTO MY NEW CAR THAT DAY AND I LOVE IT. TOYOTA UNIVERSE IS DEFINITELY ON THE TOP OF MY LIST. WOULDN'T WASTE MY TIME GOING ANYWHERE ELSE. More

My wife and I just purchased a truck from Peter. He was very patient with us and our kids. We were really satisfied with our buying experience. Since our purchase Peter has called to see how we like our ve very patient with us and our kids. We were really satisfied with our buying experience. Since our purchase Peter has called to see how we like our vehicle. I would recommend Toyota Universe. More

I was shopping around for a used car that met my budget. I called the dealership and talked to Peter. He told me to come in and take a look at what we have. I went in but didn't find anything that day. Pete I called the dealership and talked to Peter. He told me to come in and take a look at what we have. I went in but didn't find anything that day. Peter said he will keep looking and find a car for me. The next day he called me up and said he found the perfect car in my price range. He found me exactly what I was looking for. I couldn't be any happier. Peter was so nice and I was very comfortable around him. Alot of other salesmen I talked to were very pushy. Peter wasn't like that at all. Most of all he listened to what I wanted. I wouldn't waste my time at any other dealership in NJ! This is the place to go! More

I CAME INTO THE DEALERSHIP LOOKING TO BUY A NEW CAMRY. AFTER LOOKING AT SEVERAL PLACES I WAS READY TO GIVE UP. PETER WAS THE FIRST PERSON I SPOKE TO AND HE WAS VERY APPROACHABLE. HE MADE IT SEEM SO EASY AFTER LOOKING AT SEVERAL PLACES I WAS READY TO GIVE UP. PETER WAS THE FIRST PERSON I SPOKE TO AND HE WAS VERY APPROACHABLE. HE MADE IT SEEM SO EASY AND STRESS FREE. OTHER PLACES WERE WAY DIFFERENT. HE WAS VERY FRIENDLY FROM START TO FINISH. HE CALLED A FEW DAYS AFTER MY PURCHASE TO SEE HOW I LIKED THE CAR. THANK YOU PETER! More

I'm very satisfied with the level of service I received at Toyota Universe. Giuseppe was the salesman that leased a 2012 Camry LE to me. I told him the car I wanted and the price I wanted to pay and he kep at Toyota Universe. Giuseppe was the salesman that leased a 2012 Camry LE to me. I told him the car I wanted and the price I wanted to pay and he kept me within my style and budget. He was also very clear and knowledgeable about all things Toyota so I was comfortable asking the questions I needed answered about Leasing one. I left the dealership feeling good about the purchase I made instead having to wonder if I made the right decision. I love the car. More