Toyota Universe

had a wonderful experience with this young gentleman robert he was kind and helpful would recomend to everyone. i drove in not knowing what to expect and he help me right away answered all my questions robert he was kind and helpful would recomend to everyone. i drove in not knowing what to expect and he help me right away answered all my questions and performed my service in a timely matter. im happy to say i will be a universe customer for life. More

It was an extremely pleasant experience. The service was quick and I was completely satisfied. Everyone I dealt with at the dealership was knowledgable and courteous. i would definitely recommend this dea quick and I was completely satisfied. Everyone I dealt with at the dealership was knowledgable and courteous. i would definitely recommend this dealership to other Toyota owners. We live quite far from the dealership, but I would take the drive anytime because of the level of service. More

It was a very stress free experience to purchase my new vehicle. The sales person was very knowledgeable regarding the vehicle, costs, options and warranty plans. I felt I received a fair deal and the ve vehicle. The sales person was very knowledgeable regarding the vehicle, costs, options and warranty plans. I felt I received a fair deal and the vehicle was priced appropriately. Armond was very detail-oriented and customer focused. More

I came in looking to be no more then 350 a month and felipe actually help me get to under 300 a month and i was so happy .it has been the best experience i have ever had i will send my friends and famil felipe actually help me get to under 300 a month and i was so happy .it has been the best experience i have ever had i will send my friends and family here for sure.I have free oil change next months and i am sure the service will be just as good ...... More

This is my third or fourth car purchased at Toyota Universe and the level of service I experience each time is unrivaled. I will definitely refer any friend or family member looking for a vehicle to Universe and the level of service I experience each time is unrivaled. I will definitely refer any friend or family member looking for a vehicle to Mr. Graham and Mr. Teel. Everything from the purchase price to the monthly payment was explained in great detail making the transaction go very smoothly. More

Excellent customer service. They were very patient in explaining everything and going over even the most simple of items. They were very friendly and knowledgable. Their prices were the best anywhere. I explaining everything and going over even the most simple of items. They were very friendly and knowledgable. Their prices were the best anywhere. I would highly recommend paying them a visit. Thank you. More

I was directed to Rob there where all I found was honesty and integrity. I told him of my issue (engine light was on) and thought I was in for a large bill. After a quick diagnosis, and a little time to make and integrity. I told him of my issue (engine light was on) and thought I was in for a large bill. After a quick diagnosis, and a little time to make the repair, I was on the road again with the repair completed. I was done in a timely fashion and I actually paid lower than the estimated price. More

Nick was very helpful with showing me cars in the showroom and showed me a couple of cars that i really liked. He was also helpful with giving me information about trading in my 08 Corolla and gave m showroom and showed me a couple of cars that i really liked. He was also helpful with giving me information about trading in my 08 Corolla and gave me financing options with a trade in. He knew what he was talking about and he had answers to all my questions. Thanks Nick for all you help! More

I have a 2002 Camry with many miles. I was at work in Bergen county when I heard a noise. I pulled into a local place only to find that I needed to spend over $1000 to fix my car. They told me when they Bergen county when I heard a noise. I pulled into a local place only to find that I needed to spend over $1000 to fix my car. They told me when they looked at it they did a "free" check of the whole vehicle only to find many problems. What a lie!!! They were vague on what the problems were. I took the rest of the day off and went to Toyota Universe because that is where I bought it and they were nice at that time, as well as every time I was there since. Jerry told me they would need a few minutes to check it out. While they did that, I had 2 televisions to choose from to watch t.v., computers to go on the internet, newspapers, and coffee all waiting for me in their new waiting area for FREE. I did not have my kids, but if I did...they had video games, a play area, and a t.v.- just for kids!!!!!!! Back to the car- Jerry came to me and told me I had a clamp or something that holds the muffler up come loose and the part just needed to be reattached!!!!!! Did you read that...Reattached!!! And the place by my office was telling me the car was in need of repairs. I mentioned that to Jerry and he told me that they did an inspection and all I needed was to stop by for an oil change because I told him afterwards that the car is a few hundred miles over the milage expected to have the next one. When I got to my car I found out I got a free car wash too!!!!!! More

I was recommended to this dealership by a friend who made an earlier purchase. I made an appointment to visit the dealer and had only told remy the model and color I was interested in. I showed up early and an earlier purchase. I made an appointment to visit the dealer and had only told remy the model and color I was interested in. I showed up early and remy was busy with another customer. Nevertheless remy had me outside,test driving the exact car I spoke of. He was personable and genuine tended to all my needs and still made time for me after the sale. Me and the client remy was helping left at the same time. The way remy multitasks was nothing short of amazing, never has buying a car been so simple and I really felt good about my purchase. I've kept with tradition and recommended the dealership and made sure they asked for him by name. More