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Toyota Universe
Little Falls, NJ
2,410 Reviews
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June 10, 2010
In 2005 I purchased a new Toyota Sienna. Since the purchase the following problems I experienced were. 3 sets of tires including 2 sets of the run flat tires, it got to the point that I had to put purchase the following problems I experienced were. 3 sets of tires including 2 sets of the run flat tires, it got to the point that I had to put regular 17 inch tires on the vehicle because I couldnt afford the run flat tires and the vehicle does not come with a spare donut so I had to buy 5 tires. 3 sets of brakes, 2 sets of roaters. heres the kicker the vehicle only has 40K miles on it. At 30K miles, the transmission was blown. Toyota Universe repaired the transmission which was never right after the repair. At approx.4 monthslater and 41K after the transmission was repaired, the differential oil leaked out and caused the differential to seize also causing major damage to the transmission again. Joe the service manager from Toyota Universe told me that the screw which held the oil in the differential was only on with a couple of threads and that was my problem that it leaked causing the damage. Only having 1 routine oil change after the repair work was completed. The dealership said that they would not repair the vehicle. More
by Lukel123
Employees Worked With
Joe
June 09, 2010
Easily the worst experience I have had at a car dealer. I know they all play games, but these guys were horrible. First, when calling them on the phone, they claimed they would honor the price I got on th I know they all play games, but these guys were horrible. First, when calling them on the phone, they claimed they would honor the price I got on the internet (which was a great price, well below invoice). I was buying a new Tundra. They claimed they didn't have the exact options I wanted, but they would locate a similarly equipped vehicle. They claimed they had to search a 400 mile radius to find the a similarly equipped truck to what i was requesting. Yes, they honored the internet price, but tried to gouge me on my trade-in, and overcharge for dealer installed options. Even so, the bottom line price was still good, so I gave them a $1000 deposit that they called a locate fee. The next week, they called and told me my truck was in and it was ready for me to come pick it up. I showed up first thing in the morning, went out to see the truck and it had a big dent in the door. They claimed it didn't come in like that...whatever. I was still going to accept the truck once they replaced the door. After way too many "I'll be right backs" and disappearing for 10-15 minutes at a time, the business office finally got to me and we started the signing. WE were just about done and I was extremely frustrated with the entire drawn out process, then they told me that they made a $1000 mistake on the rebate being offered by Toyota and the vehicle was going to cost me $1000 more. They claimed that my salesman was new and that was the reason for the mistake...well he was new, but he didn't write the contract, it was written by the manager, Max, a big time BS artist and stereotypical asshole salesman. Now, I spent 3 hours the first time there, and this time 3 1/2 hours. They were counting on the fact that I was so worn down by their tactics that I would just accept the deal. No way. I must have heard 6 or 7 times about having to follow their protocol, well their protocol, their business model, is to keep dragging out the process and wear their customers down to the point where they just want to get it over with and they sign. Everything about these guys was shady.... I was a cash buyer and they kept trying to sell me on a payment Charging me for a credit check even though I wasn't applying for credit Not standing by their own contract Overcharging for dealer-installed options Trying the hard sell on an inflated-cost extended warranty Low-balling me on my trade-in value I walked out and told them to keep their truck. Later that day, I walked into Prestige Toyota in Ramsey, and in less than 2 hours drove away in a nicer-equipped truck, for about the same money, but dealt with a different mentality of a dealership. Prestige was great. They treated me like a customer should be treated and the whole process was smooth, transparent, and on the level. By the way, Prestige had 3 similarly equipped trucks to what i needed on their lot. So much for the 400 mile search that the crooks in Little Falls did for me. I fully understand that car dealers are in business to make money, but these 2 dealerships demonstrated 2 different philosophies of how to go about it. If you want to be lied to and manipulated and played for a fool, then by all means go to Toyota Universe. On the other hand, if you are looking for a civilized experience, go to Prestige. More
by shaarrkk
Employees Worked With
Too many to list
May 30, 2010
It was an overall great experience. Amazing customer service with a great selection. I would recommend to anyone looking for a great deal. It's hard to find a car dealer now a days that is not that high service with a great selection. I would recommend to anyone looking for a great deal. It's hard to find a car dealer now a days that is not that high pressure buy now or never mentality. I have read other reviews on this board and I don't know who they dealt with but that place is definitely ran top notch. More
by justinzip
Employees Worked With
jesse
May 23, 2010
My experience with Toyota Universe on this week was awesome. I was desperately in search of a Mini van. The hospitality that was given by Manny was indescribable he was determined and persistent in get awesome. I was desperately in search of a Mini van. The hospitality that was given by Manny was indescribable he was determined and persistent in getting me just what I was looking for. He sat us down and asked a few questions to find out our needs and wants. Took us outside to see the inventory, wao how organized and easy was to compare the sienna models, one beside the other. So we did a comparison of 2 models the base Sienna and the Sienna LE. After that we decide to take the vehicle we like for a drive. What an excellent expierenced it was. Once we got back to the dealership we sat down and he met all my needs. I thought it was going to be time consuming and harder. The hard part was for me to pick a vehicle, woa I never imagined that was going to be the hard part. Best sales expierence ever Thanks Manny you were great. More
by siennajen
Employees Worked With
Manny
May 21, 2010
I went to Toyota Universe thinking all dealerships are the same, they don't care what you want, what you need, and they only want to sell you what they think is right for me. I'll admit it, I was wrong, the same, they don't care what you want, what you need, and they only want to sell you what they think is right for me. I'll admit it, I was wrong, I went there last weekend and was treated with respect. The salesman Rami really took the time to ask me what I wanted, what I needed, and what I wish I can have in my car. He was able to help me with my finances even though I had very little credit. Rami helped me get my dream car and somehow stay within my budget. I am going to recommend him to all my friends, he really seamed to care about the me and what I am comfortable paying. That dealership was humongous though, they had everything you can't even imagine. They had hot dog, popcorn, coffee, video game. It was just made it more of a fun comfortable environment. More
by Noura H.
Employees Worked With
Rami
May 21, 2010
"Vlad" gave me a price for a Tacoma (Demo) with 1500 miles on it - for lease from mid to low 300's w/ 1000 out of pocket, first payment included.. okay.. sounds good. Stupid me never put a deposit on hi miles on it - for lease from mid to low 300's w/ 1000 out of pocket, first payment included.. okay.. sounds good. Stupid me never put a deposit on his broad number. Vlad tells me the truck will be in on Friday (I was in on Monday). Okay, just call me when it gets in. No phone call on Friday, no call on Saturday, I call Monday, "It should be in on Tuesday;" nothing Tuesday or Wednesday. I'm not making this up, people. THURSDAY (almost 1 week after it was supposed to be in), I get a phone call that the truck is in. Cool. I'll come by after work. I check the truck out; it has 3800 miles (2300 more miles than expected), FIVE scratches and a dent on the back bumper. This sleazy "Max Perez" scumbag gives me a price of 389 plus tax with 1788 out of pocket. I thought I was going to get convicted of 1st degree... His "best" offer went down to 368.70 1000 out of pocket and he was "losing money" on this deal. Yea right. My father and I walked out as the salesman said "I'll call you tomorrow." I guess I'll just go with a Ford.... More
by aimmediate
Employees Worked With
Max Perez
May 20, 2010
I must say that I was impressed by how well everyone I must say that I was impressed by how well everyone treated me. I worked with one of the Managers-Carlos Inoa- he was very professional and to the I must say that I was impressed by how well everyone treated me. I worked with one of the Managers-Carlos Inoa- he was very professional and to the point. Which is what I was looking for. As a business person I appreciated someone that understood and respected my time, so after agreeing on the price etc. everything moved quickly and I walked out with the Camry I was looking for. More
by espana011
Employees Worked With
Carlos Inoa
May 20, 2010
I had a great experience with Toyota Universe and felt the need to share. I came in to purchase an Avalon, it's been my dream car and I completely expected to be steered towards another vehicle or terms I the need to share. I came in to purchase an Avalon, it's been my dream car and I completely expected to be steered towards another vehicle or terms I wasnt comfortable with. To my surprise Daniel treated me fairly and honestly, he answered all of my quetions completely and I felt that my opinion mattered. When I was handed over to the manager Sean, the experience was a smoothe transition and I could really tell that this team knows what they are doing. I'd definitely recommend doing business with Toyota Universe. More
by Acv513
Employees Worked With
Daniel, Sean
May 20, 2010
I had an amazing experience at toyota universe. My father and I went to go buy my first car. Felipe was very professional and kind. He answered all my questions and treated me very well. My fathers lease fin and I went to go buy my first car. Felipe was very professional and kind. He answered all my questions and treated me very well. My fathers lease finishes in 4 months and he wants to go back to toyota universe. More
by J.M.V
Employees Worked With
Felipe
May 19, 2010
I was looking to buy a Toyota Camry or Corolla and have visited many car dealerships. I must say that Toyota Universe was the only place that took the time to answer all my questions in a way that I could visited many car dealerships. I must say that Toyota Universe was the only place that took the time to answer all my questions in a way that I could understand without making me feel like a bother. The receptionist was very pleasant and quick to take care of me, unlike other places where I was made to wait or ignored for long periods of time. The salesman, Daniel came over and showed me the cars I was interested in. He took his time, was extra pleasant and answered all my questions without rushing me. He also showed me other cars and explained details about each. Later, his manager, Sean, came over and also spent a good amount of time explaining about the payment, what the options were and specifics about financing. I must say that Toyota Universe has just added a customer to their list. No other dealership can beat their service or their employees, not to mention their prices. I am one happy customer and I will be telling my friends and family that this is the place to go for reliability and great prices. And the couteousness and knowledge of their customer service could not be beat. More
by iboettcher
Employees Worked With
Daniel & Sean
