Toyota Universe

I enter the dealership and im automatically met by a very nice receptionist asking me if i needed any help, i said yes im looking at a rav4, so she calls over a salesman, he introduces himself, very professi nice receptionist asking me if i needed any help, i said yes im looking at a rav4, so she calls over a salesman, he introduces himself, very professional his name Mohamed, he offered me popcorn, and coffee or tea which was very nice but i just wanted to see a rav4 so i declined, and said im here to see a rav4, he said oh great follow me, we walk over to his desk and he askes me what where my needs in the car, i said just very basic power windows and locks and 4x4 and silver in color. So he goes and grabs a key and a plate so we can test-drive it. We walk outside and wow their dealership is HUGEEE!!! and very organized, so it didnt take a lot to find the Rav4 section. we walk outside and we see the silver rav4 4x4 that he took the key out for and he shows it to me, i thought i knew about the rav4 because i did my research but what he showed me was GREAT,with Toyota safety and how the car has that much sound proofing which is great because outside noise can be loud. So after we get in the car and we take a quick test-drive and come back and when I parked he said let me show you our great service dept so I followed him, we walk in and WOW that service dept is sooo cool. it has WIFI for your computer and they have their own computers which you can use, they also have a theater like TV setting and playground for the kids. After that we walk over back to his desk and we sit down, now this part is why i decided to take off the day from work, NEGOTIATIONS. but i was all wrong it didnt take long at all, i said i did my research and i know what i can pay for the car, so i pull out my Edmund's sheet which was invoice and with 2 thousand down. and he says oh great ok let me present that to my boss, im like oh great here goes 30min i wont get back but i was wrong again, he came back quickly with his boss Jessie,whose a great guy very nice, he came over to thank me for my business and asked me if i was financing it or paying cash, i said ill be financing, he said ok h ill be right back with your payment with 2 thousand down. he comes back and we agree to the payment.they cleaned the car and prepare it while i was in the finance department so it didnt waste any time. OVERALL THIS WAS THE BEST EXPERIENCE I HAD BUYING A CAR AND ILL BE SENDING ALL MY FRIENDS AND FAMILY TO TOYOTA UNIVERSE FOR MOHAMED AND JESSE. THANK YOU GUYS SO MUCH!!! More

I was expecting to go into this dealership and have the sales guys pounce on me trying to get a car sold as it is the case in so many other dealerships I have gone to. It was totally not the case here, as sales guys pounce on me trying to get a car sold as it is the case in so many other dealerships I have gone to. It was totally not the case here, as I walked in to the place I got warm greetings from the employees who were not occupied and was told if I needed anything to let them know. This one gentleman Daniel Chaparro who drew me towards him with his wonderful smile and professional look had me thinking this the guy I want to deal with and luckily he was not busy. Mr. Chaparro was so infomative and very detailed in answering every question I had, he explained everything in ways not a lot of sale guys do, making me understand every aspect of buying a car. He was very help and understanding of my situation and for the first time looking into buying a car wasnt as stressful as it always is. Thank you Mr. Chaparro. More

By far the most relaxed and enjoyable car buying experience I have ever had. Have been shopping around for months and have dealt with nothing but high pressure jerks who provide me with no informati experience I have ever had. Have been shopping around for months and have dealt with nothing but high pressure jerks who provide me with no information and are only concerned about making the sale. Daniel took the time to answer all of my questions and when we sat down to talk numbers, he gave me a fair and straightforward price. Love my Sienna and will definitely only be dealing with Daniel and Toyota Universe from now on. More

Buying a car is nerve-racking. Working with the employees here made it extremely painless. they were very accommodating and easy to work with. the service department is one like no other, my kids were able t here made it extremely painless. they were very accommodating and easy to work with. the service department is one like no other, my kids were able to be kept occupied while i negotiated a deal with there video games popcorn and playground. there were plenty of other toyota dealerships to choose from but Toyota Universe stood alone. Thank you for all your great service and i strongly recommend you guys to all my friends. More

OK I dont like shopping for cars. AT ALL!!! i hate dealing with sneaky salespeople. And i hate dealing with back and forth style of negotiating. Until i walked into toyota universe. I sat down with sa dealing with sneaky salespeople. And i hate dealing with back and forth style of negotiating. Until i walked into toyota universe. I sat down with salesperson named angelo, right away he went to work to find out what my needs and wants were and act. pointed me to the exact vehicle i wanted.... no hassle. THen when it came to working numbers he allowed me to make my offer and did whatever he can to get me the deal i wanted, so did his manager jesse. I act felt like the salesman was on MY SIDE for once. We were very close on the numbers, and angelo used his family discount card in order to get me the deal that i asked for. The whole process of finding the car and negotiating was less than an hour, there was very little back n forth and the salesman and manger were very up front with me. They event got me a discount with my insurance company!! I have to say this was one of the only EXCELLENT experiences i had buying a car, and i have bought many cars in my day. thanks again toyota universe, i hope angelo and jesse get to read this More

When I walked in I was immediately greeted by a young fella named Remington Braddock. Looking for a car for my granddaughter we had been to a few places and didn't want the run around! Remington was very fella named Remington Braddock. Looking for a car for my granddaughter we had been to a few places and didn't want the run around! Remington was very nice, offering cofee and popcorn. We found a certified corolla w/ low mileage, drove it, and made sure the carfax was clean. Remington got right to the point, gave me a fair discount and that was it. I was out in a record time. . . . . .nothing less than a great experience. Anyone truely interested in buying that day see Remington! More

I would like to start off by saying I really didnt have any intentions on purchasing a new vehicle. I went to get a good idea of what I may be looking at as new pricing. Once I walked in the door I was gre any intentions on purchasing a new vehicle. I went to get a good idea of what I may be looking at as new pricing. Once I walked in the door I was greeted by a very nice young lady who got me a salesperson right away. He was not one of those high pressure salespeople. He answered all my questions about the car and was more then helpfull. At this point he really has my interest so I go back inside to see what the numbers are going to be. This is normally where I get really nervous....Angelo sat me down at his desk I gave him all my information and once he ran off with my trade in his manager Jesse came over and sat down with me to make sure that Angelo was doing a great job and to see if I had any questions. I couldnt help but ask him about the price since he was sitting with me already. When I told him what I wanted to pay and he got me within $12 of what I was paying on my old car I was amazed. It was a joy to purchase from both Angelo and Jesse I would feel comfortable sending everyone I know to deal with them. They are now my car guys!!!!! Mary Jane More

Toyota universe has been the best experience I have ever had in a dealership. Well organized very professional. 5 out of 5 stars for me this is my dealer for life excellent!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! had in a dealership. Well organized very professional. 5 out of 5 stars for me this is my dealer for life excellent!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!everything was 100percent customer service.... More

today I needed to visit Toyota Universe for repairs and concerns for my vehicle. As I drove into the service area I was greated by a young lady who was very helpful, and listened intently to issues I had. concerns for my vehicle. As I drove into the service area I was greated by a young lady who was very helpful, and listened intently to issues I had. After the service department took my vehicle I was then brought into the service waiting area where I was able to get a cup of coffee watch some TV and relax with a newspaper for a short while. I found the service area to be very clean. In less than 1 hour my vehicle was fixed and washed. I just want to take a minute to thank that young lady who made me feel welcome. I would highly recomend this dealership to my friends and family. Thank you Rita for making my experience a good one. More

Great place. Friendly environment. Worked with Matt from the Internet Department. Everything went smoothly from walking through the door to walking out with my brand new Corolla! I will most definately re the Internet Department. Everything went smoothly from walking through the door to walking out with my brand new Corolla! I will most definately return to Toyota Universe again and I would recommend it to anyone. Thanks again Matt! More