Toyota Universe

If you're looking for a smooth car-buying experience, contact andres, i have been shopping around and i got a lot of back and forth until I got to this dealer. contact andres, i have been shopping around and i got a lot of back and forth until I got to this dealer. More

I just lease a new Highlander from this dealership, experience at this dealership was absolutely great. Last dealership was playing game with us and trying to sell same truck for over 6000 dollars.Armo experience at this dealership was absolutely great. Last dealership was playing game with us and trying to sell same truck for over 6000 dollars.Armond was very friendly and knowledgeable More

CORRECTION: I mistakenly mentioned the wrong employee in my review. The correct names are Rafael, Armani and William. Everything else in my review on Mar 05, 2025, remains accurate. Typical copy-pa my review. The correct names are Rafael, Armani and William. Everything else in my review on Mar 05, 2025, remains accurate. Typical copy-paste response. You don't actually care about fixing anything-you just want to make it look like you do. Instead of pretending to apologize, why don't you address the lies, hidden fees, and unethical behavior at your dealership? STOP MISLEADING CUSTOMERS" "SAME FAKE APOLOGIES FOR EVERY BAD REVIEW" Mar 05, 2025 - Toyota Universe responded We are sorry to hear about your negative experience at Toyota Universe. We want to discuss your situation in further detail. Please call our Customer Relations Manager at 973-785-4710 ext. 6259 at your next availability. More

Armond was fantastic, knowledgeable and very friendly, I came to this dealership and look for used car but did great job and convinced me to lease a brand new Camry came to this dealership and look for used car but did great job and convinced me to lease a brand new Camry More

WARNING: TOYOTA UNIVERSE WILL LIE TO YOU AND HIDE FEES! This dealership engages in misleading customers in sales tactics, adds hidden fees, lack if transparency and has some of the worst customer service This dealership engages in misleading customers in sales tactics, adds hidden fees, lack if transparency and has some of the worst customer service I've ever experienced and they refuses to take responsibility. If you sign a contract with them, expect to be ignored when issues arise. Here is what they did to me: An undisclosed $4000.00 or $5000.00 markup was added to the MSRP-. They lied about the money factor(interest rate equivalent). Toyota Financial and the dealership blamed each other instead of giving me a straight answer. They refused to provide a breakdown of my lease Gross Capitalized cost ($48,718.83) why? Because they know their numbers don't add up. They lied about GAP insurance, I asked them to remove it, and they falsely claimed it was "FREE" and "couldn't be removed". they charged me $1200.00 for it! they later promised to remove it but never did...I had to call the company myself before the 30 days deadline. College rebate for $500.00: the finance manager lied and said I had already received it...when I hadn't. The GM only gave me a check for it after I caught them in the lie. The dodged my calls and emails after signing. Once they have your money, you don't exist to them. They copy-paste fake apologies to bad reviews instead of actually fixing problems. If you value honesty, fairness, and good customer service, take your business elsewhere, I wish I had. #ToyotaUniverse #CarDealerScam #ToyotaCustomersdeserveBetter #HiddenFees #DishonestDealership More

Yousuf is great, very professional. He made me feel super comfortable throughout my entire purchase. Very straightforward and clear about everything. He made me feel super comfortable throughout my entire purchase. Very straightforward and clear about everything. More

Definitely ask for Marley as he will be a great coach and will educate you on the different models and features that they have. He is amazing will educate you on the different models and features that they have. He is amazing More

The worse service dept ever. ... nobody cares in the service department you could be standing there forever and no one even asked can I help you or what's going on. But they do kn ... nobody cares in the service department you could be standing there forever and no one even asked can I help you or what's going on. But they do know how to play on their phone stand in the corner and talk to all the girls though. Terrible I wasted an hour in this place tonight and no one even took my car it's still sad exactly where I left it where I check in. And then on top of it the assistant manager comes out and says your car is being worked on and I said no it's not my car is still sitting here nobody knows their butt from their elbow in that place. Worst experience ever in the service department I will never go back there again I never had my service I took my keys and I left awful so disgusted and disrespected I pay good money for service and I'm not putting any more of my money in Little Falls. I have so much more to write about my experience there tonight but it's a lot. Such an awful experience awful place people don't care that work there. More

Marley did a great job with the whole process overall. He is very familiar with his products. Great job He is very familiar with his products. Great job More

Josh was very helpful and patient with my purchse. Please ask for Josh if youre buying a toyota Please ask for Josh if youre buying a toyota More