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Toyota Universe

Little Falls, NJ

4.6
2,280 Reviews

1485 Route 46 East

Little Falls, NJ

07424

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Showing 2,280 reviews

February 10, 2025

Service center is a rip off. They don’t explain anything. Bait and switch with prices. Stay away from service advisor Nestor. Also, his boss is also a joke, couldn’t care less ab More

by Cpace1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nestor
Feb 11, 2025 -

Toyota Universe responded

We are sorry to hear about your negative experience at Toyota Universe. We want to discuss your situation in further detail. Please call our Customer Relations Manager at 973-785-4710 ext. 6259 at your next availability.

February 07, 2025

Josue was so helpful with all the process, make sure to ask for him when you come in., we loved his service. More

by Delly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josue Castillo
Feb 11, 2025 -

Toyota Universe responded

Thank you for your kind words! We're so happy to hear that Josue provided you with excellent service throughout the process. We'll be sure to pass along your feedback to him. If you need anything in the future, don't hesitate to reach out!

February 06, 2025

i was so worry to go any dealership to buy a car,becouse i speak Turkish only but my barber told me to come here and ask for Armond. i am so glad that i see him and he helped me to buy a new corolla More

by gemma
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Armond
Feb 11, 2025 -

Toyota Universe responded

Thank you for sharing your experience! We're so glad you decided to visit us, and it's great to hear that Armond was able to assist you in making your purchase. We’re thrilled you’re now driving your new Corolla and had a smooth experience, despite the language barrier. If you need any further assistance, don't hesitate to reach out!

February 05, 2025

I stop by to refinance my car, but Armond convinced me to trade my car in and lease a new Camry. I’m happy with my decision. Love my new car More

by Greg H.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Armond
Feb 11, 2025 -

Toyota Universe responded

Thank you for sharing your experience! We're so glad to hear that Armond was able to help you find the perfect solution and that you're happy with your decision to trade in your car and lease a new Camry. Enjoy your new ride, and if you need anything else, we're here to assist!

January 19, 2025

This is a stereotype lying bait and switch car dealer. Look at Google reviews and it gives you the option to sort by most often used words "bait and switch" or "false advertising". If we all report these More

by GotScammed
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Younger thin African American with small mustache
Jan 20, 2025 -

Toyota Universe responded

We are sorry to hear about your negative experience at Toyota Universe. We want to discuss your situation in further detail. Please call our Customer Relations Manager at 973-785-4710 ext. 6259 at your next availability.

January 19, 2025

This is a stereotype lying bait and switch car dealer. Look at Google reviews and it gives you the option to sort by most often used words "bait and switch" or "false advertising". If we all report these More

by GotScammed
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Younger thin African American with small mustache
Jan 20, 2025 -

Toyota Universe responded

We are sorry to hear about your negative experience at Toyota Universe. We want to discuss your situation in further detail. Please call our Customer Relations Manager at 973-785-4710 ext. 6259 at your next availability.

December 12, 2024

If only Toyota universe could stop calling me non stop about a transaction I made 10 years ago. The do not call list means nothing to them, they will annoy you and contact you non stop about useless thing More

by cdesa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I do not know my salesperson name but the business as a whole is who is at fault, Allen Graham, Armond Simonian, Remy Braddock, Guiseppe Pugliese, Jorge Hernandez, Riverside Partners
Dec 16, 2024 -

Toyota Universe responded

We are sorry to hear about your negative experience at Toyota Universe. We want to discuss your situation in further detail. Please call our Customer Relations Manager at 973-785-4710 ext. 6259 at your next availability.

December 09, 2024

Carolyn Fritz was very helpful and patient with explaining all the great features in our new Camry.. She was great More

by Jrschwartzesq15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carolyn Fritz
Dec 09, 2024 -

Toyota Universe responded

Thank you for sharing your experience! We're thrilled to hear that Carolyn was able to assist you with all the great features of your new Camry. Her patience and dedication truly make a difference, and we're so glad you had a great experience!

December 07, 2024

Carolyn Fritz was very helpful, professional and knowledgeable . She made the whole process easy and a pleasure to work with her. More

by lschwartz20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carolyn Fritz
Dec 09, 2024 -

Toyota Universe responded

Thank you for your kind words! We're so glad Carolyn was able to make the process smooth and enjoyable for you. Her professionalism and knowledge truly set her apart, and we appreciate you taking the time to share your experience!

November 22, 2024

Personally recommend Armani very patient and friendly thank you . helping us with this car very appreciate 😉😉 More

by Ashtray39
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Macote
Nov 22, 2024 -

Toyota Universe responded

Thank you so much for your kind words! We’re so happy to hear that Armani provided you with patient and friendly service. He truly cares about making the car-buying experience the best it can be. We appreciate you recommending him and are thrilled that you’re happy with your new car. If you need anything else, don’t hesitate to reach out. Enjoy your ride!

Nov 23, 2024 -

Ashtray39 responded

Thank you Armani , Jose Macote and Toyota Dealer 😉

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