Toyota Universe

Diali was my sales representative at toyota, she was great, really helpful with our situation great, really helpful with our situation More

If you are looking to buy a car, I would recommend Diali for your sales person, she is so sweet and professional for your sales person, she is so sweet and professional More

Awesome experience at Toyota Universe. Edwin and Sebastian were super helpful and easy to work with! Edwin and Sebastian were super helpful and easy to work with! More

Been working with Sergio Lopez into getting my new car. His patience and professionalism is off the charts. His patience and professionalism is off the charts. More

My sister referred my to this dealership. I came over to see if I can lease a new car. I meat Armond and he helped me I came over to see if I can lease a new car. I meat Armond and he helped me More

If you need a Toyota, go to Toyota Universe and ask for Armond. He’s very knowledgeable and very helpful and friendly Armond. He’s very knowledgeable and very helpful and friendly More

We came over from Bronx to look at few car in this dealership because their price is cheaper then any other Toyota dealership. Armond showed us few car and we end up to buy new Camry. dealership because their price is cheaper then any other Toyota dealership. Armond showed us few car and we end up to buy new Camry. More

Avoid Toyota Universe at All Costs -- Deceptive, Dishonest, and Disrespectful If I could give Toyota Universe zero stars, I would. This dealership intentionally wasted my time, disrespected my fa Dishonest, and Disrespectful If I could give Toyota Universe zero stars, I would. This dealership intentionally wasted my time, disrespected my family, and engaged in bait-and-switch tactics. I had been in contact with a salesperson named "Rob" at Toyota Universe regarding a Certified Pre-Owned 2023 Toyota RAV4. Rob assured me over multiple phone calls (which I have documented) that they would honor an out-the-door price. He claimed he had confirmed the price with his supervisor and even gave me his direct extension. We agreed I would arrive that evening to finalize the deal. I made it clear that my wife is pregnant, not feeling well, and in a high-risk pregnancy, so I needed assurance the deal would go through smoothly and quickly. Rob agreed. He said he would send paperwork before I arrived. That never happened. When I got there, no one knew who Rob was. No car was pulled up. No paperwork was ready. I was passed around to two different salespeople -- one named Francisco, the other unnamed. They were confused and claimed no knowledge of the deal. My wife even saw internal notes on a screen saying we had been quoted at a certain number. I STILL gave them the benefit of the doubt. I test-drove the car and was ready to buy. Then they brought out the used car manager, Giuseppe Pugliese, who claimed he never approved the deal and would not go lower than the listed price. He gave me an excuse about how "the person who quoted me the deal needed to get approval from someone else" -- even though this mysterious Rob told me it was approved. This dealership had the audacity to gaslight me and dismiss my concerns -- while my pregnant wife sat in pain from the stress of this mess. Rob never called me back, despite me calling multiple times. The last person I spoke to said Rob was away from his desk and would call me back. He never did. This whole experience was dishonest, unprofessional, and inexcusable. Toyota Universe: * Misled me with a fake price quote * Failed to honor an agreed deal * Wasted my time and disrespected my family * Caused unnecessary stress and pain to my pregnant wife * Offered zero accountability I am in the process of reporting this incident to Toyota corporate and I plan on pursuing a formal complaint with the New Jersey Division of Consumer Affairs. I recommend you avoid Toyota Universe at all costs. There are plenty of honest dealerships out there -- this is not one of them. More

Diali thank you so much for your help! I really appreciate your time earlier with the purchase of my new vehicle. I really appreciate your time earlier with the purchase of my new vehicle. More

Jayda made my car buying experience very good ! Thanks alot for all of your help Thanks alot for all of your help More