Toyota Universe

Glad I stopped by and talked with Edwin. He was upfront, easy to talk to, and really listened to what I wanted. Felt like he genuinely wanted to help, not just sell something. He was upfront, easy to talk to, and really listened to what I wanted. Felt like he genuinely wanted to help, not just sell something. More

Would give zero stars if I could. This place is amateur hour. I spoke to Mike from customer service on the phone. Explained to him my lease trade in (negative equity and remaining This place is amateur hour. I spoke to Mike from customer service on the phone. Explained to him my lease trade in (negative equity and remaining payments), gave him all the numbers, told him I have a 1.5 hour drive out to him so he should please confirm they can wash the negative equity and remaining payments, he puts me on hold 3 times to talk to a manager and comes back and confirms it because they have July 4 incentives and dealer thresholds they need to hit so they’ll do it. So I drive out. I show up and sit with them for 2 hours waiting for the “approval” and they come back with a monthly lease payment that’s almost double what Mike quoted me on the phone. Because I have negative equity and payments. Which is exactly why I had Mike confirm it all before I started driving. They didn’t even try to come down and meet me at a reasonable number. What an embarrassment for a top rated dealership. More

Edwin made the whole experience smooth and easy. He answered every question and really took his time to help. I felt comfortable the entire visit. He answered every question and really took his time to help. I felt comfortable the entire visit. More

Great visit overall. Edwin was super patient and explained everything clearly. He made sure I felt comfortable with every step and didn’t rush me at all. I’d recommend hi Edwin was super patient and explained everything clearly. He made sure I felt comfortable with every step and didn’t rush me at all. I’d recommend him to anyone. More

Armond was our salesperson and he was very patient, understanding, and helpful through the whole process. He made sure to answer all my questions and helped us find the perfect vehicle that met my fami understanding, and helpful through the whole process. He made sure to answer all my questions and helped us find the perfect vehicle that met my family needs. The entire buying experience was smooth and stress-free, thanks to his professionalism and expertise. More

I leased a new car over two years ago and my lease was almost up, came in to ask few questions about my options and Armond convinced me to lease a new one almost up, came in to ask few questions about my options and Armond convinced me to lease a new one More

My family purchased several cars from this dealership, and we always work with Armond. He’s a good salesman, very knowledgeable and not pushy at all and we always work with Armond. He’s a good salesman, very knowledgeable and not pushy at all More

I don’t normally write reviews, but in this case, I felt I had to share my experience buying a used car. My salesperson, Armond was incredibly professional and patient. He took the time to answer all of my I had to share my experience buying a used car. My salesperson, Armond was incredibly professional and patient. He took the time to answer all of my questions and address any concerns I had. Buying a car can feel overwhelming—especially such a big purchase—but Armond made the process smooth. Thank you More

I had an excellent experience thanks to Edwin. From the moment I arrived, he made me feel welcome and never rushed me or made me feel pressured. He really listened to what I needed, explained all From the moment I arrived, he made me feel welcome and never rushed me or made me feel pressured. He really listened to what I needed, explained all my options clearly, and answered every single question I had with patience. It’s rare to find someone who genuinely cares about making sure you’re comfortable and confident with your choices. I left feeling really good about the whole experience and will definitely recommend Edwin to anyone looking for great service. More

I purchased a new car from Toyota universe, the person who helped me was jade hale thanks. who helped me was jade hale thanks. More