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Toyota Universe

Little Falls, NJ

4.7
2,494 Reviews

1485 Route 46 East

Little Falls, NJ

07424

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Showing 2,494 reviews

July 04, 2025

Increíble servicio de principio a fin. Arturo hizo que el proceso de comprar mi Toyota fuera rápido, claro y sin presión. Me sentí muy cómoda en todo momento, y se aseguró de que entendier More

by melissaozorio4465
Recommend Dealer
Yes
Employees Worked With
Arturo
Jul 07, 2025 -

Toyota Universe responded

¡Muchas gracias por tu increíble reseña! Nos alegra muchísimo saber que Arturo hizo que tu experiencia fuera rápida, clara y sin presión, y que te sentiste cómoda en todo momento. Le pasaremos tus amables palabras. ¡Gracias por recomendarnos y por confiar en nosotros!

July 03, 2025

Armond was our salesperson and he was very patient, understanding, and helpful through the whole process. He made sure to answer all my questions and helped us find the perfect vehicle that met my fami More

by Oliviaelias154
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Armond
Jul 03, 2025 -

Toyota Universe responded

Thank you for sharing your experience! We're so happy to hear that Armond provided patient, understanding, and helpful service throughout your car-buying journey. It’s great to know he helped you find the perfect vehicle for your family and made the entire process smooth and stress-free. We truly appreciate your kind words and look forward to assisting you again in the future!

July 03, 2025

Edwin made the whole experience smooth and easy. He answered every question and really took his time to help. I felt comfortable the entire visit. More

by Luke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin
Jul 07, 2025 -

Toyota Universe responded

Thank you for your kind words! We're thrilled to hear that Edwin made your experience smooth and easy, taking the time to answer all your questions. We’ll be sure to share your feedback with him!

July 03, 2025

Would give zero stars if I could. This place is amateur hour. I spoke to Mike from customer service on the phone. Explained to him my lease trade in (negative equity and remaining More

by Jeremy
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike from Customer Service
Jul 07, 2025 -

Toyota Universe responded

We are sorry to hear about your negative experience at Toyota Universe. We want to discuss your situation in further detail. Please call our Customer Relations Manager at 973-785-4710 ext. 6226 at your next availability.

July 03, 2025

Great visit overall. Edwin was super patient and explained everything clearly. He made sure I felt comfortable with every step and didn’t rush me at all. I’d recommend hi More

by Loretto Tineo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin
Jul 07, 2025 -

Toyota Universe responded

Thank you for sharing your great experience! We're happy to hear that Edwin was patient, clear, and made you feel comfortable throughout the process. We’ll be sure to pass along your recommendation to him!

July 03, 2025

Glad I stopped by and talked with Edwin. He was upfront, easy to talk to, and really listened to what I wanted. Felt like he genuinely wanted to help, not just sell something. More

by Eloy Angeles
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin
Jul 07, 2025 -

Toyota Universe responded

Thank you for sharing your experience! We're so glad you stopped by and found Edwin to be upfront, approachable, and truly attentive to your needs. We’ll make sure to pass along your kind words to him!

July 03, 2025

Edwin was awesome to work with. He didn’t rush me, explained everything clearly, and made the whole visit feel relaxed. More

by Andres Tineo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin
Jul 07, 2025 -

Toyota Universe responded

Thank you for your wonderful feedback! We're happy to hear Edwin made your visit relaxed by taking the time to explain everything clearly and never rushing you. We’ll be sure to share your kind words with him!

July 02, 2025

I leased a new car over two years ago and my lease was almost up, came in to ask few questions about my options and Armond convinced me to lease a new one More

by Ilhan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Armond
Jul 02, 2025 -

Toyota Universe responded

Thank you for sharing your experience! We're glad Armond was able to walk you through your options and help you find the right choice moving forward. Enjoy your new lease, and we appreciate you coming back to work with us again!

July 01, 2025

My family purchased several cars from this dealership, and we always work with Armond. He’s a good salesman, very knowledgeable and not pushy at all More

by Patty23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Armond
Jul 02, 2025 -

Toyota Universe responded

Thank you for your continued loyalty and for sharing your experience! We're thrilled to hear that Armond has consistently provided knowledgeable, no-pressure service to you and your family. We truly appreciate your trust and look forward to helping you again in the future!

June 30, 2025

Great experience working with Z. Really kind and patient. Definitely recommend working with him when you go in! More

by John Timbs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Z Moo Sue
Jun 30, 2025 -

Toyota Universe responded

Thank you for the wonderful feedback! We’re glad to hear Z was kind and patient throughout your experience. We appreciate your recommendation and hope to see you again soon! 🚗😊

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