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Toyota Universe

Little Falls, NJ

Overview
Reviews
Vehicles
4.6
2,280 Reviews
Call Dealership (973) 785-4710
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1485 Route 46 East

Little Falls, NJ

07424

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Showing 2,280 reviews

August 07, 2024

This was my second Corolla from this dealership, both times we had great experience. Armond take care of everything over the phone and drove the car to our house! More

by Jim Niel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Armond
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Aug 07, 2024 -

Toyota Universe responded

Thank you for your wonderful review! We’re thrilled to hear that both of your experiences with us were great and that Armond made the process so convenient by handling everything over the phone and delivering the car to your house. Your continued trust means a lot to us. If you need anything else in the future, we're always here to help. Enjoy your new Corolla!

August 03, 2024

Luther is the best guy to see he knows about the Toyota product and so kind More

by Mary V
Recommend Dealer
Yes
Employees Worked With
Luther St Elien
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August 02, 2024

I just purchased a new Rav4 from Sameer at Toyota Universe, very good salesman, i recommend him to everyone i know, thank you More

by yochananbirmhack
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
SAMEER
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Aug 02, 2024 -

Toyota Universe responded

Thank you for your fantastic feedback! We’re thrilled to hear that Sameer provided you with excellent service and helped you find your new RAV4. Your recommendation means a lot to us, and we’re grateful for your kind words. If you have any more questions or need further assistance, please don’t hesitate to reach out. Enjoy your new vehicle, and thanks again for choosing Toyota Universe!

July 31, 2024

BEWARE BAIT AND SWITCH! After I looked for a 2024 RAV4 Hybrid LE on Toyota Universe's website, a woman named Janis Giambertone called me and said if I came in right now I co More

by horganism3
Recommend Dealer
No
Employees Worked With
Janis Giambertone
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Jul 31, 2024 -

Toyota Universe responded

We are sorry to hear about your negative experience at Toyota Universe. We want to discuss your situation in further detail. Please call our Customer Relations Manager at 973-785-4710 ext. 6259 at your next availability.

July 30, 2024

Poor customer service. Everytime you called no one would get back to you. Had my car for 4 days. Not responsive at all to your needs. More

by lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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July 24, 2024

Very bad experience they insult customers with their follow up calls. I don’t know how they sell cars . You can’t even get hold of no sales manager More

by MAHDIBELL1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mio
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July 23, 2024

Great place, Victoria went above and beyond, she answered all my questions and provided me great service More

by santiago MG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Urrejola
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Jul 24, 2024 -

Toyota Universe responded

Thank you for your wonderful review! We're thrilled to hear that Victoria went above and beyond to answer all your questions and provide great service. Your feedback means a lot to us. If you need any further assistance or have more questions, please don’t hesitate to reach out. We look forward to serving you again!

July 03, 2024

Excellent service Moussa was great! Thank you for you for showing me everything and being patient More

by Elreda9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moussa Elreda
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Jul 03, 2024 -

Toyota Universe responded

Thank you so much for your kind words! We're delighted to hear that you received excellent service from Moussa. Patience and thoroughness are qualities we value highly, and we're glad Moussa demonstrated these during your visit. We'll be sure to pass along your appreciation to him.

June 19, 2024

Worked with Carolyn after I saw a used Sienna for sale online. Great to work with, pleasant, low-key, no pressure, and very nice price on a clean car. More

by yitznewton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carolyn Fritz
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Jun 19, 2024 -

Toyota Universe responded

Thank you for your kind words! We're glad to hear that Carolyn provided a pleasant, low-pressure experience and helped you find a great deal on a clean used Sienna. Enjoy your new car, and feel free to reach out if you need anything in the future!

June 09, 2024

Unprofessional behaviors at service desk with no skills or education for customer service and cars. More

by al3xandrawh1te
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Jun 09, 2024 -

al3xandrawh1te responded

My vehicle was involved in a hit&run accident not too long ago. My insurance body shop fixed the front wheel alignment recently because prior to that, I took the vehicle to the dealership a few weeks after the accident and they detected that the alignment was off. I brought it in today to confirmed if it was indeed fixed by the insurance body shop. The spanish speaking woman who they set me up with the appointment was so unprofessional and ignorant claiming that body shops don’t fix alignment and kept saying they can fix it for $199 for the rear wheels. I told her I had paperwork proving all of this and why are we going back and forth with this? So much attitude and condescending as if I don’t know what I was talking about. Why would I pay $199 just to fix the rear wheel when I can have the insurance fix it for free or find the nearest shop that will cost me $70? 2 weeks ago, they tried to short me some weathertech car rugs that I paid full price for and they had to ship the other piece to me. They hire anybody here. I used to enjoy coming here and tipped them but Never again.

Jun 10, 2024 -

Toyota Universe responded

We are sorry to hear about your negative experience at Toyota Universe. We want to discuss your situation in further detail. Please call our Customer Relations Manager at 973-785-4710 ext. 6259 at your next availability.

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