Toyota Universe

Thanks Armond is an excellent salesman. He is patient and serious. This company is also worthy of recommendation with high efficiency and enthusiasm. The key Armond is an excellent salesman. He is patient and serious. This company is also worthy of recommendation with high efficiency and enthusiasm. The key is reasonable price and good service. More

(Updated) Can be improved [Original] I am being charged 2x from what I was told over the phone for a lease return last service appointment. Clearly taking advantage of customer [Original] I am being charged 2x from what I was told over the phone for a lease return last service appointment. Clearly taking advantage of customers and their time. [Updated] Later in the day service manager added an extra service with no charge and gave me some more discount to compensate my trouble. Still it would have been great not to go through this and all the frustration. Also thanks for customer reps to try to reach out and resolve issues. Overall I think with some improvements it could be much better More

Dealership didn't hold up their end of the bargain Promises were made by this dealer and they have yet to follow through 4 months later. They keep saying they will but they never do. I've finally eng Promises were made by this dealer and they have yet to follow through 4 months later. They keep saying they will but they never do. I've finally engaged the services of a lawyer. Stay away from Toyota Universe. More

My new car experience Great place to get a vehicle excellent customer service. Armond was great and made the process of getting a vehicle easier. He provided excellent cu Great place to get a vehicle excellent customer service. Armond was great and made the process of getting a vehicle easier. He provided excellent customer service. If you ever looking for a vehicle Armond is the man to go to. More

Fantastic and Informative! Stopped at this location with my sister to support her in her decision to purchase a vehicle. An individual Roberts Acosta provided more information t Stopped at this location with my sister to support her in her decision to purchase a vehicle. An individual Roberts Acosta provided more information than we thought possible. Courteous and genuine. We will return! More

Wonderful experience! Toyota Universe is amazing, everyone is so nice. I was helped by a new employee, Sthefanie Guzman she was very friendly and understanding. Definitely Toyota Universe is amazing, everyone is so nice. I was helped by a new employee, Sthefanie Guzman she was very friendly and understanding. Definitely recommend this place if you’re looking to buy a car. More

Waited 3 hours then was told to take car home, unfixed! Was a walk in. Service representative made me wait 15 minutes standing beside him without a single greeting orna response to a hello. Told him my air Was a walk in. Service representative made me wait 15 minutes standing beside him without a single greeting orna response to a hello. Told him my air conditioner wasn't working and he told me my Toyotacare wouldn't cover it, fine. Told me he'd call me when it's done but never gave me a time estimate. Waited in the waiting area 2 hours before someone, a different representative, told me they are still working on it and it will take more time because a/c needs special technicians. Waited another hour, was the last one in the dealership and when the original representative walked by and saw me he told me the car would be out soon. I asked since it was such a long wait was it a major issue, he said he'd go ask and find out. Came back 10 minutes later and told me they can't fix the car tonight. He told me he's bringing the car out front and I need to come back. I told him why wasn't I updated earlier if it wasn't getting fixed, why make me wait 3 hours without any information and send me home without nothing done. He had no response. He told me he'd get my car and comes back 20 minutes later with the keys and points at the car parked out in the parking lot, can't even pull it up for me. When I made a complaint to the remaining service manager or person in charge there that I'd have to write a poor review about service my service representative started defending himself suddenly with a nervous look on his face telling his manager he gave me updates, "I told him I'd go check on his car before." I replied back, "That's not an update! You only checked because I asked for the status of my car. You never checked on it or told me anything before I asked. That's why I'm leaving with nothing done after waiting 3 hours." Don't ever come to this dealership for service if you can avoid it but if you must come, never accept Maurice as your representative. More

2020 Corolla SE Best shopping experience I have ever had for a car. Armond Simonian and His manager were the best. Picking up the first 2020 Corolla SE was so exc Best shopping experience I have ever had for a car. Armond Simonian and His manager were the best. Picking up the first 2020 Corolla SE was so exciting. The entire experience was amazing. Would never buy from anyone else. Thank you. More

Review Armond was very kind, knowledgeable, patient, and helpful. He never tried too hard to make his sell by trying to get you to settle on anything. He l Armond was very kind, knowledgeable, patient, and helpful. He never tried too hard to make his sell by trying to get you to settle on anything. He listened very well as to what you wanted and helped with staying within your budget. More

My new lease I have been leasing my cars from Toyota Universe for a very long time!! Armond has always been so professional and helpful in my purchase!! From I have been leasing my cars from Toyota Universe for a very long time!! Armond has always been so professional and helpful in my purchase!! From the salesman on the floor to the financing dept everyone has been very Courteous and treats you like family!! More