Toyota Vacaville

The service center here is horrible. I've decided to take my Toyota's to be serviced at the Fairfield center rather than bring them to the Vacaville service center. The employees are c I've decided to take my Toyota's to be serviced at the Fairfield center rather than bring them to the Vacaville service center. The employees are curt and abrasive and just don't appear to care about their customers. Their technician wrote on the evaluation that they suspected an issue and problem but never actually tested or verified and yet i was still charged for the service. It is my experience that the employees there at the service center don't value their customer's experience so I prefer to go somewhere more courteous and professional and I found that at the Fairfield Toyota service center. More

Ammar Toyota in Vacaville Service Department refusing to give us our car because their system is down and they only accept cash (cost is over $600)and refusing to give us the rental car an extra day even at give us our car because their system is down and they only accept cash (cost is over $600)and refusing to give us the rental car an extra day even at my expense. They left us with our kids completely stranded in the rain, not a single person at the dealer willing to work with us. They are aware we are coming from over 150 miles away. I asked if they knew when the system would be up and they said no....completely amazed at their lack of professionalism and conscience. I really hope tomorrow is a better day and I can pay, pick up my car and go home.... More

Just horrible, Patrick Coleman and his associate Manny. Worst worst experience I have ever experienced from a Toyota dealership service, I have been to many locations nationwide. Worst worst experience I have ever experienced from a Toyota dealership service, I have been to many locations nationwide. More

I’ve had the same experience as others recently. Already take my car somewhere else for oil changes and tire rotations. That’s when I found out I needed to bring it in to be seen at Toyota. Struts w Already take my car somewhere else for oil changes and tire rotations. That’s when I found out I needed to bring it in to be seen at Toyota. Struts were bad and covered under warranty but they didn’t want to change them. But still stole $185 from me. Terrible customer service and manager tried to bribe us by saying keep getting your struts checked here and I’ll refund the $185. 🤯 More

This Toyota is by far the worst I have ever been to. I purchased wiper blades as I do every year, they wanted to charge me $20 to put them on. The money is not the point. It’s the customer service. It tak purchased wiper blades as I do every year, they wanted to charge me $20 to put them on. The money is not the point. It’s the customer service. It takes 2 minutes and should be a courtesy, as it is at every other Toyota I have been to. When I questioned it, it was basically to bad this is what we do. When I asked for the telephone number to complain, I was given the wrong number. This is a Toyota that I will never return to or recommend. I have owned Toyota’s for the last 30 years and I am, by far disappointed in Vacaville Toyota. I will continue to go to Walnut Creek or Concord Toyota. They understand what customer service is and how important it is. More

This service department should be the poster child for poor workmanship. Avoid this dealership for any service work. Brought my vehicle there for the free service and the fact that my parking brake didn poor workmanship. Avoid this dealership for any service work. Brought my vehicle there for the free service and the fact that my parking brake didn't work. Service advisor tried to charge me for the parking brake adjustment. Once I asked the advisor to explain how 1k miles is enough to wear out the parking brake he agreed to have them look at it for free. They failed to properly fix the issue even though there's a step by step toyota service procedure written for this exact issue. I had to fix it my self. Recently I went to change my own oil, found the oil drain plug and oil filter housing extremely over tightened. It took a 2ft breaker with slow and steady pressure to remove the filter housing. Unfortunately the stress broke the filter housing. The manager refused to take ownership of their mistake on their last service. He said I used excessive force (although the impact their tech uses to put these back on is okay). Either way, how can you excessively unscrew something? The force needed to loosen is more or less directly related to the force used to tightened (again, they use impacts to remove these which is so much worse) After agreeing that the filter should not have needed that much force, he claimed that I should have stopped and paid them to do the oil change so that they could break it. He then tried to claim that I missed my 6 month service so they can't be responsible. I pointed out that I'm not required to take my vehicle in to be serviced by them and that there's no oil change for a 6 month service, It's a tire rotation. He claimed that they "inspect" the filter and would have somehow seen it was over tightened... My vehicle has 7k miles and was only serviced by them until today. They are too concerned with saving face and never financially recovering from fixing their mistake with a $40 part (that they tried to sell to me for +$130). Based on this managers attitude, this seems like a dealership that will try to violate the Magnuson-Moss Act any chance they have. I definitely would not trust them with any vehicle. More

Worst dealership I’ve ever been to in my entire life. They have no problem straight up lying to you. They do not want to help you with any issues you have with your car. It’s like once you buy your car t They have no problem straight up lying to you. They do not want to help you with any issues you have with your car. It’s like once you buy your car that’s it, they could care less about anything that arises after that. They will give you all kinds of excuses and lies just to get you to go away. They act like your lying to them about any issues you have with your vehicle. Their supervisors are terrible, full of lies and excuses. Avoid them at all costs, especially their service department. I’ve has several problems with them after dropping my car off for general maintenance. More

I’ve brought my highlander to this dealership numerous times since 2013. I never had any issues until my most recent visit. I brought my highlander in for an oil change which is normally synthetic oil eve times since 2013. I never had any issues until my most recent visit. I brought my highlander in for an oil change which is normally synthetic oil every 10,000 miles. During my visit there were no issues; the issue bagan a couple of days after my supposedly completed oil change when my low oil pressure light began to come on. After a few more days of the light not going away I checked my oil to try and figure out what could be the issue. When I checked my dipstick I learned there was no oil on it no matter how many times I put it in and took it out. I then purchased some synthetically oil as a mechanic friend of mine informed me no oil on dipstick is a sign that there is no oil in car. I added 3 quarts of synthetic oil and waited 5 mins to then see a dark residue on the dipstick. After identifying and getting confirmation that in fact no oil change was done I took my vehicle in to the nearest Oil change location in town. The place I took my highlander into the associates showed me my oil filter, air filter and got confirmation my car had no signs of a recent oil change. I contacted the dealership to speak to the associate who helped me initially. When I explained to him what the issue was his response was “why would we charge you for a service if it wasn’t done”. After explaining to him all I wanted was a refund for the oil change that clearly was not performed he informed me I would need to speak to a manger. I said okay, before connecting me to the manager the associate instead of putting me on hold decided to tell his manager that he was not going to deal with me and then placed me on hold. I was then connected to the manager, Patrick, who sounded very understanding and when I mentioned the lack of professionalism of his associate he said he does not stand for that and it should never have happened. Then I explained to the manager the reason why I was calling and how I wanted a refund for an oil change I was charged for but never was actually performed on my car. The manager said he would need to speak to his district manager for approval and would call me back. After 30+ mins I received a call from Patrick who indicated I would be given a full refund for what was paid and apologized for the inconvenience. The manger advised me that because it was the weekend his accounting office would not be in until Monday, at which point he would call me to let me know how the refund will be given. I did not receive a call that Monday but eventually got a hold of the manger when I called on Tuesday. He apologized and said he was busy with all the construction but had an answer for me. He advised me his accounting office will be checking the transactions on the date the service was completed and they will refund the credit card used; therefore, I would not need to be present for the deposit to be submitted. He also confirmed my email address and indicated I would receive a notification of the refund transaction once it was completed within the next several days. Jump forward to a month later there was never a deposit made for the refund which totaled close to $90. I am extremely disappointed by the overall lack of service, broken commitment to refund and a non trustworthy place of business. It is unfortunate because Patrick reassured me this is not how he does business and wanted to “make things right”, but unfortunately things where never made right. If you wish to have your car serviced at a non trusty worthy place this is where you should go. I hope no one else suffers this hardship and for the sake of your cars always check and ensure the service was truly done to prevent damage to your vehicle. More

New Highlander Nov 2019 from the Internet. Sales Department was great to deal with. They warned me their Service Department was really in bad shape. My experience holds this to be true. Department was great to deal with. They warned me their Service Department was really in bad shape. My experience holds this to be true. More