Toyota Vacaville

The service center here is horrible. I've decided to take my Toyota's to be serviced at the Fairfield center rather than bring them to the Vacaville service center. The employees are c I've decided to take my Toyota's to be serviced at the Fairfield center rather than bring them to the Vacaville service center. The employees are curt and abrasive and just don't appear to care about their customers. Their technician wrote on the evaluation that they suspected an issue and problem but never actually tested or verified and yet i was still charged for the service. It is my experience that the employees there at the service center don't value their customer's experience so I prefer to go somewhere more courteous and professional and I found that at the Fairfield Toyota service center. More

Marissa was very kind and professional. Fun to test drive with and get to know Fun to test drive with and get to know More

Brought Toyota cross on Feb 2023 April started trouble in and out shop 4 time same trouble can't fix last one keep my car for 3 weeks call Toyota headquarters they take refunds my trouble in and out shop 4 time same trouble can't fix last one keep my car for 3 weeks call Toyota headquarters they take refunds my money they said ìs lemon car but Vacaville Toyota doesn't to take it Terrible deal ships More

Unable to complete sale due to inventory selection availability which in turn was caused by the chip crisis that this administration currently in the White House caused and now we’re stuck with the re availability which in turn was caused by the chip crisis that this administration currently in the White House caused and now we’re stuck with the results More

Garbage The Worst Service Dept I have ever Experienced Never ever Go Back Totally Unprofessional Never ever Go Back Totally Unprofessional More

Ammar Toyota in Vacaville Service Department refusing to give us our car because their system is down and they only accept cash (cost is over $600)and refusing to give us the rental car an extra day even at give us our car because their system is down and they only accept cash (cost is over $600)and refusing to give us the rental car an extra day even at my expense. They left us with our kids completely stranded in the rain, not a single person at the dealer willing to work with us. They are aware we are coming from over 150 miles away. I asked if they knew when the system would be up and they said no....completely amazed at their lack of professionalism and conscience. I really hope tomorrow is a better day and I can pay, pick up my car and go home.... More

Just horrible, Patrick Coleman and his associate Manny. Worst worst experience I have ever experienced from a Toyota dealership service, I have been to many locations nationwide. Worst worst experience I have ever experienced from a Toyota dealership service, I have been to many locations nationwide. More

I’ve had the same experience as others recently. Already take my car somewhere else for oil changes and tire rotations. That’s when I found out I needed to bring it in to be seen at Toyota. Struts w Already take my car somewhere else for oil changes and tire rotations. That’s when I found out I needed to bring it in to be seen at Toyota. Struts were bad and covered under warranty but they didn’t want to change them. But still stole $185 from me. Terrible customer service and manager tried to bribe us by saying keep getting your struts checked here and I’ll refund the $185. 🤯 More

I have had just about all the same issues with the service dept as everyone else is talking about. If you want to ask them a question they want to find a way to charge you. My 2020 Toyota Tundra 179 service dept as everyone else is talking about. If you want to ask them a question they want to find a way to charge you. My 2020 Toyota Tundra 1794 edition is still under warranty (with every low miles at the time) and they refuse to replace the rubber trim that keeps falling off the truck, like I bought a used vehicle from the junk yard or something. The rubber is also no good and the drivers window screams when you roll it down. They told me that is because I got dirt in there. Well this was the next day from driving home from the lot I noticed it. Took it back for them to tell me they fixed it and they wanted to charge me for that too until I pitched a fit. To this day every time it gets hot the window does the same exact thing but when I cover it before it gets hot there is no issues, its the rubber going bad or is bad. literally the next day it started making that sound and now I here it in the passenger widow and I'm sure that is also dirt, can't be due to cheap quality parts used these days by Toyota. Then these guys want to charge you like it's your fault they used cheap parts. Took it in cause the recycle/fresh air button makes like a grinding noise some times and also no matter what mode you are in the air comes out the vents that faces you. Now I have had several tundra and never had that issue before. They printed me a paper saying that's normal but here is your bill for 185 dollars for inspecting. Awesome, they wont even look at possible warranty issues without telling you if we look at it and they deem it not warranty work it will be 185 dollars. Nothing has been warranty so far. Rubber falling off in the wind, screaming windows, air conditioner not working correctly and other crap all not warranty work. I was just about to schedule another appointment for real work but reading all these reviews reminds me what I keep saying to myself, why bother bringing them the business its probably time to find another shop with actual customer service so that is what I will do. More