Toyota Walnut Creek | Page 10

Couldn't have asked for more in a service department. Had a major issue with my vehicle and was worried about the possible cost involved. Klayton my service advisor, did a great job updating me every step Had a major issue with my vehicle and was worried about the possible cost involved. Klayton my service advisor, did a great job updating me every step of the way. The job ended up being covered under warranty and my car was as good as new. I would ask to have Kayton as my Service advisor on my next vIsit. More

Great service! Very friendly sales manager! Ask for Nickolay Mak!!! You can expect him excellent service from him and he will respect your time! I was very pleased with the entire process. Ask for Nickolay Mak!!! You can expect him excellent service from him and he will respect your time! I was very pleased with the entire process. More

AMAZING, AMAZING, AMAZING The salesperson, Ricky, and the manager, Johnathan, were amazing. They were really friendly, helpful and didn't pressure me at all. They gave me optio The salesperson, Ricky, and the manager, Johnathan, were amazing. They were really friendly, helpful and didn't pressure me at all. They gave me options on how to test drive and finalize the purchase of my car (I bought over the internet which is AMAZING and WONDERFUL!!!) and went over all the options on protections on my car. Ricky allowed me to make up my own mind and understood and didn't try to force me into something that was over my budget. The purchase transaction was simple and they even delivered my car. Ricky went over all of the details of the transaction as well as all of the cool features on my new car. This was an awesome experience!!! More

Amazing experience Salesman helped me buy my 16 corolla with absolute ease. Salesmen were concerned immediately offering water or drink. Process of buying the car took 1 Salesman helped me buy my 16 corolla with absolute ease. Salesmen were concerned immediately offering water or drink. Process of buying the car took 1-2 hours and was able to take the car home that day. Amazing process of buying a car and the dealership obtained my trust with car service history, nothing hidden at all. All my questions answered!!!! More

Real people We are so blessed to find this dealership, our agent Nickolay Mak is so kind and so helpful and walked us through the application to see what we are q We are so blessed to find this dealership, our agent Nickolay Mak is so kind and so helpful and walked us through the application to see what we are qualified for. He explains to us all the details on what we are signing. We are definitely grateful for our agent and very much satisfied with the service we’ve received. More

Simple, easy, and honest. I was able to work with Nickolay last weekend to purchase a new Camry. Was able to test drive two cars and have honest dialogue about the best fit fo I was able to work with Nickolay last weekend to purchase a new Camry. Was able to test drive two cars and have honest dialogue about the best fit for my commute and lifestyle. He was able to address any questions I had and provide insight about both vehicles. He was timely with all his correspondence prior to me coming in as well. Highly recommend going to Walnut Creek if you are looking for a process that is hassle free! More

My first new car The dealer Jorge at the Walnut Creek Toyota dealership was not only very friendly and passionate about the cars on the lot but he was able to over eve The dealer Jorge at the Walnut Creek Toyota dealership was not only very friendly and passionate about the cars on the lot but he was able to over every feature available for the car I wanted to buy. The car buying process was very easy and he really took the time to help me out to make sure each contributing factor to the deal were done in the best way regarding my finances and credit. Overall, I am still ecstatic about my car and the deal I was able to get. In the future absolutely see myself going back here when I need a new Toyota vehicle. If you go to Toyota Walnut Creek ask for Jorge. More

Very pleasant purchasing experience. Even w/being unhappy to find large hole in driver's floorboard, down to the metal that was hidden by a paper mat, I was extremely happy w/our purchas Even w/being unhappy to find large hole in driver's floorboard, down to the metal that was hidden by a paper mat, I was extremely happy w/our purchase. Brian, in sales, was great and very helpful, friendly, etc. during our communications prior to trip to Walnut Creek and made the purchase process quick and easy, answering all questions we had. The dealership also stepped up and covered 100% of a repair that was not covered on the limited warranty but did so which earned my greatest respect for their honesty. Even living approx. 90 miles away Walnut Creek Toyota will be our first choice on our next auto purchase. More

Expecting high level of quality from all service advisors Caveat: it’s only been a week since I brought my 1999 Camry in for service, so if things change I would like to be able to send you an updated feedbac Caveat: it’s only been a week since I brought my 1999 Camry in for service, so if things change I would like to be able to send you an updated feedback. But I’m hoping everything will stay good. I’ve been taking my 1999 Camry for service to this dealership for 20 years now. For the last 15 years (maybe more) I’ve been going to Service Advisor Darryl Beck, since the last advisor I had before Darryl Beck didn’t seem to be good- like writing up a work item that my car did not need, and cost me some money! I trusted Darryl Beck to write up work order only for items my car needed. Now that Darryl Beck has another assignment, Joe Rodriguez happened to be the service advisor available when I pulled my car up to the service line. I made Joe Rodriguez aware that my service advisor has been Darryl Beck and I trusted him. And that I expect the same (trustworthiness) from the next service advisor. So far (one week from date of service), the car has been running good. More

Great dealership ! The service department at this dealership is amazing! They’re very organized and get you out quick with no hassle. Great customer service all around t The service department at this dealership is amazing! They’re very organized and get you out quick with no hassle. Great customer service all around the dealership. Thank you! More