Toyota Walnut Creek

This dealership (Toyota Walnut Creek) tried a bait and switch on me. Bait me with a low price then strung me along for month: salesman (Joaquin Sotello) told me he reserved a Prius for me twice but each t switch on me. Bait me with a low price then strung me along for month: salesman (Joaquin Sotello) told me he reserved a Prius for me twice but each time there was an excuse for me not to consummate my purchase. The first time, just before I went to pick up the car, I was told by Joaquin that the front bumper was scratched; then he said he'll reserve another for me in the next allocation. After a couple of weeks, told me that the Prius that was reserved for me was sold by another salesman! To make matters worse, he (switched) said that the price of the same Prius would now be $900 higher!!! So don't waste time with Toyota Walnut Creek. Only deal with a dealership that has integrity; might not have the best price at first but in the end, it's getting your car without any frustrations that count. More

I have been taking my vehicle to this dealer for the last 7 years and have not had any major issues and have been completely satisfied with the service. A little high on the price but still fair and worth t 7 years and have not had any major issues and have been completely satisfied with the service. A little high on the price but still fair and worth the quality of work and professional service advisors. More