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Toyota Walnut Creek

Walnut Creek, CA

4.0
140 Reviews

2100 N Broadway

Walnut Creek, CA

94596

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Showing 140 reviews

January 21, 2021

Prompt response to and completion of service was provided. Courtesy return of vehicle to residence is incredibly helpful. Coordination with AAA was really appreciated as I had the vehicle towed to More

by Gemateer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Haley, Carmen, Austen
Jan 25, 2021 -

Toyota Walnut Creek responded

Gemateer, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! - Toyota Walnut Creek Team

January 16, 2021

Service was impeccable. Welcoming agent, fast and efficient service and would recommend this Toyota garage! Have been coming here for years and always appreciate the quality of service. More

by vcarton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Jan 20, 2021 -

Toyota Walnut Creek responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. - Toyota Walnut Creek Team

December 02, 2020

It started with the upfront discount pricing. It beat the Costco pricing I had received. I made online inquiry that was quickly responded to by Jonathan Cohen. Appointment set up with Ron Williams. He More

by ro
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Williams
Dec 04, 2020 -

Toyota Walnut Creek responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. - Toyota Walnut Creek Team

November 04, 2020

Outstanding customer service: Initial phone inquiry was pleasant & helpful. On-site Drake Stenberg-Sales Manager was very friendly, upbeat & clear about explaining each step of the trade-in/purchase proces More

by Heather P.
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Drake Stenberg
Nov 06, 2020 -

Toyota Walnut Creek responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. - Toyota Walnut Creek Team

October 05, 2020

I had my car serviced and used the concierge service due to the covid 19 pandemic . I am high risk and grateful Toyota Walnut Creek offers this service. Carmella K. Concierge Coordinator was excellent in c More

by Anthony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DIANE VIERA,CARMELLA KOWELL
Oct 06, 2020 -

Toyota Walnut Creek responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! - Toyota Walnut Creek Team

August 20, 2020

I was surprised with the end to end experience. one of the best experiences I have gone through while making a purchase! Nicole was amazing! More

by davidc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole Lien, Aaron Robinson
Aug 21, 2020 -

Toyota Walnut Creek responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. - Toyota Walnut Creek Team

August 19, 2020

Love Walnut Creek Toyota ! George makes sure my car is taken care of and in the best condition when I drive away. I feel confident that the work being done is the best quality of care and my car has been More

by Jdsandie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George
Aug 21, 2020 -

Toyota Walnut Creek responded

Hi and thanks for the great feedback! We're very happy that George was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! - Toyota Walnut Creek Team

August 19, 2020

Service Manager Will Haley has always been very available. It is easy to schedule a mutually convenient time for servicing my vehicle. He and his team have been consistently knowledgable, articul More

by terrifictomoly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Haley
Aug 21, 2020 -

Toyota Walnut Creek responded

Thank you for putting your trust in Toyota Walnut Creek! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. - Toyota Walnut Creek Team

August 19, 2020

My connection with Mike Morales - who is excellent at what he does, and very thoughtful. Also the promptness and courtesy shown by the Toyota employees More

by Meriel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Morales
Aug 21, 2020 -

Toyota Walnut Creek responded

Thank you for taking the time to write this review. We are pleased to hear that Mike was able to provide an efficient and overall positive experience. - Toyota Walnut Creek Team

March 06, 2020

Walnut Creek Toyota is my go to for everything!! They always take care of me..Diane is the best and truly cares. I will not go anywhere else!! More

by SoulRebelSF
Recommend Dealer
Yes
Employees Worked With
Diane V.
Mar 08, 2020 -

Toyota Walnut Creek responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. -The Toyota Walnut Creek Team

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