Toyota Walnut Creek

Great Service Experience at Walnut Creek Toyota Will Haley does a great job as service advisor, and explains fully and completely the work that is done on my vehicle. He keeps me informed during the Will Haley does a great job as service advisor, and explains fully and completely the work that is done on my vehicle. He keeps me informed during the day on any additional items needing attention. More

From the first phone call to Matt, I felt his investment in customer service. He was so efficient, knowledgeable, and kind that I had him pegged as the quintessential professional. And he was! He juggled in customer service. He was so efficient, knowledgeable, and kind that I had him pegged as the quintessential professional. And he was! He juggled the schedule to get my Highlander in for its checkup early so my daughter, whose Camry was being serviced at Walnut Creek for major work, could borrow my car with no restrictions. His can-do attitude and clear affinity for his colleagues and their work made me feel so confident that all would be well. He was able to fit my car into the schedule earlier than planned, was ready to provide me a ride home, quoted a fair price and then delivered on it, had the car ready a bit earlier than promised (a really good thing!), and was a sea of equanimity with our car turmoil. I really appreciated him and his team approach. Delightful experience! More

Best Service & Staff Communication with the Service Advisor helping me was excellent. He called with updates on the progress of the recall. I was updated when the part was Communication with the Service Advisor helping me was excellent. He called with updates on the progress of the recall. I was updated when the part wasn't available, when it had been ordered, when it was shipped- with a rough estimate of when it would arrive and be installed. More

Easiest car buying experience ever Bought my 2019 Tacoma this past September and dealing with sales Chris Da Costa was a joy. Chris is upfront on every aspect, no surprises. Bought my 2019 Tacoma this past September and dealing with sales Chris Da Costa was a joy. Chris is upfront on every aspect, no surprises. More

Best Service and Staff The work was completed timely and within budget. One of the parts that I had replaced was quoted higher than what was charged. The advisor (Chris) wa The work was completed timely and within budget. One of the parts that I had replaced was quoted higher than what was charged. The advisor (Chris) was extremely helpful, friendly, and honest. I will certainly ask for him next time. More

Fast and efficient The service rep really knew what he was doing and was very fast while still being pleasant. I actually enjoy having my car serviced. Toyota Walnut Cre The service rep really knew what he was doing and was very fast while still being pleasant. I actually enjoy having my car serviced. Toyota Walnut Creek is very efficient. More

Couldn’t be be more pleased with the process. Extra special thanks to Tom Madsen for his invaluable expertise and guidance through the entire process. special thanks to Tom Madsen for his invaluable expertise and guidance through the entire process. More

I purchased my 2019 from Toyota walnut creek, by far the best shopping experience. But when I made my appointment for the 5k miles service for December Monday 23 rd it was the worst experience. I arrived e best shopping experience. But when I made my appointment for the 5k miles service for December Monday 23 rd it was the worst experience. I arrived early and waited on line and when the service advisor got to me the first think he said was that there was a 3 hours wait. I replied that I have an appointment but he said it didn't make a difference because they where so busy and short of technicians and that the 5k mile service on my truck it was only a tire rotation. And I wanted an oil change and tire rotation. So I told him I could not wait because I have my daughter with me and that 3 hours wait for that service was unacceptable. I am a ASE certified technician myself and at my shop we do this services in half an hour or less. We take pride in our work and customer service. So I ended up doing the service myself at my shop. Very disappointing service you have. Eventhough my truck came with 2 years "free" service I think I'm going to do the services myself. I hope you guys improve the customer service. Because you lose a customer. More

Friendly then quick car return I bought my Prius in 2016 by calling their internet sales department then got great help and a low price on a used Prius C. Dec 2019 I just brought t I bought my Prius in 2016 by calling their internet sales department then got great help and a low price on a used Prius C. Dec 2019 I just brought the car in for service; which for a Prius is just a fluids and safety test, not even an oil change. Robert arrived quickly at my car and was friendly and efficient at checking me in. He fulfilled his plan to return my car by noon. More

Patient and courteous sales rep The sales rep located the vehicles we inquired about and showed us every vehicle we wanted to see and compare. It took us a while to make a decision, The sales rep located the vehicles we inquired about and showed us every vehicle we wanted to see and compare. It took us a while to make a decision, but he was patient with us and let us make up our mind without any pressure or rush. It was a pleasant experience. More