Toyota Walnut Creek

Great Service! Service Department staff has always been great to work with. They're best described as energetic, enthusiastic, professional, courteous, concerned, t Service Department staff has always been great to work with. They're best described as energetic, enthusiastic, professional, courteous, concerned, timely, and "close the loop" with a follow-up to ensure I'm satisfied. Also, they back each other up to ensure that the customer service process is fluid, without any confusion or delays. In my last visit, "Brooks" fulfilled all of these qualities, just as his just as he and his fellow service managers have during previous visits. Gary Pforr Toyota Customer More

Satisfaction guaranteed Personnel professional and helpful. Work done on time and well done. Was met when I arrived and kept informed as the process was brought to completi Personnel professional and helpful. Work done on time and well done. Was met when I arrived and kept informed as the process was brought to completion. More

Walnut Creek Toyota I had a no hassle experience at Walnut Creek Toyota. The sale manager that I worked with went out of his way to find the truck that I wanted. I purc I had a no hassle experience at Walnut Creek Toyota. The sale manager that I worked with went out of his way to find the truck that I wanted. I purchased the truck on a very busy Labor Day weekend and Jon did everything he could to find it and have it delivered to me as soon as possible. More

Tire issue I notified my tier issue almost in my past services and it was not fixed. But in last service they said your tier are gone and need to replace and i e I notified my tier issue almost in my past services and it was not fixed. But in last service they said your tier are gone and need to replace and i ended up with paying $750 for replacement. This is like making money from customers instead of providing good services More

Rav4 Purchase Purchasing a car at Walnut Creek Toyota, is the best car buying experience I've ever had. My wonderful salesman, Kevin Frazier, Sr. stayed with me th Purchasing a car at Walnut Creek Toyota, is the best car buying experience I've ever had. My wonderful salesman, Kevin Frazier, Sr. stayed with me throughout the entire transaction. Kevin treated me fairly, respectfully, and was very patient while I picked out my car color. In fact, Kevin had to find the car of my dreams at another dealership, and have the car transferred to Walnut Creek. I will refer all my friends and family to Walnut Creek Toyota. Thank you, Kevin and WC Toyota. More

Toyota Walnut Creek is the BEST! I love everything about Walnut Creek Toyota, but especially the Service Advisors, with Will Haley being one of the best! Also, I never have to wait b I love everything about Walnut Creek Toyota, but especially the Service Advisors, with Will Haley being one of the best! Also, I never have to wait but a few minutes for a ride home, the few times I need one! Very prompt & friendly! More

Lack of Empathy, Professionalism, Customer Service Skills Hello, I recently inquired about purchasing a vehicle and was intrigued that this dealership had a Shop at Home function since I was interested in a Hello, I recently inquired about purchasing a vehicle and was intrigued that this dealership had a Shop at Home function since I was interested in a specific vehicle not in my area. They also have a Simple Price, which means the offer on the website was the lowest offer. That's fine and well, but this Shop at Home function is not completely painless and having a Simple Price/Process does not mean you should treat the customer like a Simpleton. Even though communication was by e-mail and phone, the entire time I felt like a number and not a real person. As Jonathan Sciaqua pointed out in my last conversation with this Dealership, we deal with "hundreds of customers!" It feels like this Simple Price gives the Sales Team to act like they are above the consumer, and any questions outside of an Immediate Sale is a waste of time. Instead of offering any solutions, I was always met with a "my hands are tied attitude," even advised to go to other dealerships,. No empathy, no wishes to follow up, nor aid a customer. I was asked if why I haven't bought from a dealership closer to me? Well, at this point, I am asking myself the same question. More

Excellent service! Professional, efficient, courteous! Awesome service. We were in the area from out of town. Brooks was efficient, professional, and kind during a stressful time. Prompt and efficient serv Awesome service. We were in the area from out of town. Brooks was efficient, professional, and kind during a stressful time. Prompt and efficient service. A true pleasure to have found Toyota Walnut Creek! Highest marks!!! More

Outstanding customer service I was not pressure to purchase any additional service or extended warranties. This is the first time in 30 years, one salesperson took care of the e I was not pressure to purchase any additional service or extended warranties. This is the first time in 30 years, one salesperson took care of the entire process. More

Awesome! The sales person, Christina, was awesome! She wasn't pushy, listened to what my needs were, and got me the car I wanted. I also like the new buying The sales person, Christina, was awesome! She wasn't pushy, listened to what my needs were, and got me the car I wanted. I also like the new buying process with the same sales person being with you from beginning to end. I would highly recommend Christina and Toyota of Walnut Creek! Matter of fact, I liked my buying experience so much that my friend bought her new car from Christina a week after I got mine, and she was also very happy with the service she received. More