Toyota West Mobile

Donnell Smith made my experience of purchasing a truck stress free. His professionalism and knowledge of trucks helped me in making a decision. If you are looking for a new or previously owned vehicle, stress free. His professionalism and knowledge of trucks helped me in making a decision. If you are looking for a new or previously owned vehicle, I recommend Palmer's Toyota Superstore on Schillinger Road. More

After a truly awful experience with another local dealership that ended with them having to buy my car back, I was hesitant and stressed about starting the car-buying process again. But from the mome dealership that ended with them having to buy my car back, I was hesitant and stressed about starting the car-buying process again. But from the moment I walked into Palmer’s Toyota, I was welcomed with open arms. Chad (sales manager) and Jonathan (salesman) greeted us at the door, listened to our entire story with empathy, and genuinely wanted to help. They were incredibly patient, never pushy, and gave us the time we needed to resolve the situation with the previous dealership — all while making sure the truck we were interested in wasn’t sold out from under us. They went above and beyond, protecting us even when they didn’t have to. It was clear they cared more about building trust and a long-term relationship than just making a sale. To top it off, even the owner got involved, reviewing our previous deal and ensuring we had a positive experience this time around. Palmer’s Toyota has absolutely earned a return customer — and my highest recommendation. Thank you again for restoring our faith in the car-buying process! More

This is the best experience I’ve ever had at a dealership! Carl Fleet is hands down the best salesman there is !! 10/10 recommend! dealership! Carl Fleet is hands down the best salesman there is !! 10/10 recommend! More

Unfortunately, my husband has been having a terrible experience with this business. He has paid for a used truck; however, after almost 2 weeks he still doesn’t have the truck. He was given a loaner veh experience with this business. He has paid for a used truck; however, after almost 2 weeks he still doesn’t have the truck. He was given a loaner vehicle after being told that the brakes and other minor repairs needed to happen on his truck. He was also was told that the repairs were going to be done over the weekend, and that the truck would be ready that following Monday. After a week of not having any type of updates, of course he’s questioning why he hasn’t received his vehicle that he’s paid for. Turns out there was a recall on the vehicle, which he was not made aware of by the business. He spoke with Paul Brewer to discuss other options but he received a rude unprofessional response from him. Paul, I don’t understand how you can run a business and not expect a customer to question what’s going on after they’ve paid for a product but haven’t received it. More

First issue encountered after break service and after posting a review I got contacted by service manager who offered to rcitfy the issue. I was changing tires 2 days ago at a different location, and we posting a review I got contacted by service manager who offered to rcitfy the issue. I was changing tires 2 days ago at a different location, and we noticed transition fluid dripping from the plug/bolt, the bolt was completely.loose and could be turned by hand, we tightened the bold and added 4 quarts of transmition fluid. Issue is only place that touched my transition in the past is Palmers toyota to perform a drain and refill as suggested by their service advisors 7 month ago.apparently their technicians can't even tighten a bolt corectly. More

My experience was the best I ever had when it comes to car salesman. Desmond (salesman) and Darnell (manager) made me feel very comfortable. I’ve been to other dealers that made me feel rushed and obligat car salesman. Desmond (salesman) and Darnell (manager) made me feel very comfortable. I’ve been to other dealers that made me feel rushed and obligated to make a purchase and I later regret it. These two gentlemen were very patient. They listened to my wants as well as my concerns. Allowed me the space to think it over without the pressure. By the end of my experience they helped me find the perfect car for me and for a great price. This is my first Toyota and I LOVE IT! I also want to add that everyone at Palmers that I came in contact with was friendly and seemed to care. Best experience I’ve ever had HANDS DOWN!! Go see them for your next car. More

I had a concerning experience with Palmer's Toyota Service Center recently that I feel compelled to share with others. During my last visit, Corey, my service representative, took my car to his home o Service Center recently that I feel compelled to share with others. During my last visit, Corey, my service representative, took my car to his home overnight without my knowledge or permission, I guess since I was out of town it was ok to mile my vehicle and use my gas. When I raised this issue with Tony, the service manager, his response was shocking - he claimed that it's a common occurrence for customer vehicles to be taken home overnight. This blatant disregard for customer trust and privacy is completely unacceptable. Customers should never have to worry about their vehicles being used without their consent, let alone being taken to an employee's personal residence. It raises serious questions about the integrity and professionalism of Palmer's Toyota Service Center. I strongly advise anyone considering using their services to exercise caution and thoroughly check their mileage before leaving their vehicle overnight. Such practices are not only unethical but also potentially risky for customers. It's disappointing to see a reputable establishment engage in such questionable behavior. Overall, my experience with Palmer's Toyota Service Center has left me deeply disappointed and distrustful. I hope this review serves as a warning to others to be vigilant and demand transparency when dealing with their vehicle service needs. More

From the beginning, Sam was very transparent and precise with the process. He made sure to explain everything in depth and made sure I understood. Very trustworthy and he respected my time. Class act salesm with the process. He made sure to explain everything in depth and made sure I understood. Very trustworthy and he respected my time. Class act salesman! I would recommend Sam G. and Palmers Toyota to ANYONE I know. Could not have asked for a better experience. More

Couldn't have asked for a better experience. Joseph Brannon and Morgan Chambers were very understanding of our needs and made everything as easy as possible. I would highly recommend Joseph as Joseph Brannon and Morgan Chambers were very understanding of our needs and made everything as easy as possible. I would highly recommend Joseph as a Sales Person for anyone looking for a vehicle. More

Great experience! My car was repaired to my satisfaction without any problems and completed on schedule as promised. It was a pleasure working with David Hoppins and h My car was repaired to my satisfaction without any problems and completed on schedule as promised. It was a pleasure working with David Hoppins and his team. More