Toyota West Mobile

About what you would expect - nothing above and beyond, simple greeting and methodical procedure - I asked them to check the back up screen to be disappointed with 'we don't do that with Kias, you'll have simple greeting and methodical procedure - I asked them to check the back up screen to be disappointed with 'we don't do that with Kias, you'll have to take that to a Kia dealership' but other than that nothing that stands out above and beyond average More

I was met immediately when I arrived. My car was taken care of in a timely manner My car was taken care of in a timely manner More

I’ve bought over 12 cars from Palmers (the previous owners of the dealership) always an easy transaction. This dealership made every thing seem difficult. The salesman Jessie Gros was great, and really owners of the dealership) always an easy transaction. This dealership made every thing seem difficult. The salesman Jessie Gros was great, and really the only reason I went ahead with the purchase, as I was ok with getting my deposit back and swapping to Springhill Toyota. Also there’s a special interest rate from Toyota going on at this time and it wasn’t even offered. 823 credit score and $40,000 down and I got a 6% interest rate. Which I’ll refinance with my credit union as soon as I register it. Sadly I will not be doing any business in the future with this dealership even though I’ve always liked Mr. Gros as my salesman. More

The tire rotation and balance was ok. But when I pick up my car the front bumper was sticking out. The lady had took pictures but the manger refused to enlarge the picture to see the bump But when I pick up my car the front bumper was sticking out. The lady had took pictures but the manger refused to enlarge the picture to see the bumper was in tact prior to the service. He raged that it was no way they did it. I simply informed him I was not asking them to pay for it but just informing him of the situation. My boyfriend went to another dealer and purchased the $33 bracket and fixed it. I was totally surprised because I'd been going there for years. But they've lost a loyal customer! More

I was told that I needed new brakes because of the noise on my driver's side. I got some new brakes, and the same noise it was making is still happening. I was told I needed rear brakes to stop the noise. I on my driver's side. I got some new brakes, and the same noise it was making is still happening. I was told I needed rear brakes to stop the noise. I got the new rear brakes, and I still hear the same noise. I am highly disappointed, and I have to take my vehicle back so someone can ride with me. This will be the third time I am returning back to this dealership. More

I was disappointed that I had to wait over 6 hours after having a 7:45 appointment for my maintenance check. My tires were not rotated because I marked my tires, so then I had to wait another hour or so for having a 7:45 appointment for my maintenance check. My tires were not rotated because I marked my tires, so then I had to wait another hour or so for that. I am a very upset customer. More

The dealership is good about get you in and out at a reasonable time and getting appointment with you in a few days reasonable time and getting appointment with you in a few days More

Be extremely careful when buying a car here. I left a deposit on a specific vehicle, and we negotiated and agreed on that exact car. When it came time to sign, they put a different VIN for a I left a deposit on a specific vehicle, and we negotiated and agreed on that exact car. When it came time to sign, they put a different VIN for a cheaper car on the contract without telling me. I didn't notice the substitution until later. When I called to resolve the issue, they offered no solutions and told me they would take no action because I had signed the contract. Double-check every detail before you sign. More

Simple process to make appointment for service. Very complete report on my vehicle and all that was checked. Carrie Kwitzky is an outstanding service agent who gives me service recommendations for Very complete report on my vehicle and all that was checked. Carrie Kwitzky is an outstanding service agent who gives me service recommendations for my vehicle and honors my decisions regarding my service choices. More

I left you a 5 star rating right after my service was done! That is 2 hours after my service done! That is 2 hours after my service More