Toyota West Mobile

Our sale's person, Jacob Rider, was fantastic. Martin Diaz was also amazing. Both were very professional. After that nearly everyone we dealt with was not. Whoever was working the desk was unprofe Martin Diaz was also amazing. Both were very professional. After that nearly everyone we dealt with was not. Whoever was working the desk was unprofessional, no one told us our car was done being detailed. When we finally were able to get the keys, we were left to find the car on our own. Rider had a doctor appointment, so he was unable to complete our experience there, but it is not his responsibility to ensure his coworkers are professional. I woulf recommend your dealership only if both Rider and Diaz are the ones you are working with More

Service writer was easy to work with and very straightforward about what needed to be done and it was accomplished in a reasonable time. straightforward about what needed to be done and it was accomplished in a reasonable time. More

Had my car under wrong person I usually get video of my service from the location by email service from the location by email More

The oil change tire rotation time line took less than hour which was really impressive prior to this last visit it took more than 2 hours if not longer hour which was really impressive prior to this last visit it took more than 2 hours if not longer More

Smooth process; filled out form online from the website; had a good idea of trade in value along with price of the vehicle I was looking at..those were almost exact figures had a good idea of trade in value along with price of the vehicle I was looking at..those were almost exact figures More

Everything was fine on site but for the second time now, my skid plate fell off from not being bolted back on after my oil change with you guys. Now it is bent and not on my car. my skid plate fell off from not being bolted back on after my oil change with you guys. Now it is bent and not on my car. More

Since the new owner took over, it seems that prices have gone up. When Palmer owned it I don't think the car was delivered later than stated. It took an hour longer than they told me it was this time. gone up. When Palmer owned it I don't think the car was delivered later than stated. It took an hour longer than they told me it was this time. More

Great customer service Russ was very thorough with descriptions d price for recommended services and prompt with getting my car ready in a quick turnaround descriptions d price for recommended services and prompt with getting my car ready in a quick turnaround More

She was very professional. She had a smile on her face & just seemed like she was happy working for Toyota. She had a smile on her face & just seemed like she was happy working for Toyota. More

I had an appointment to replace my PCV and get it checked for a hesitation while cruising around 45ish. It took 2.5 days to replace the PCV and drive the vehicle. Cost me just over $800 bc of $740 in labor f for a hesitation while cruising around 45ish. It took 2.5 days to replace the PCV and drive the vehicle. Cost me just over $800 bc of $740 in labor for a $20 part. Hesitation/stutter is still there and was told there was no other issues. Not coming back. More