Toyota West

I started my search for a car with a Google search "Best Rated Toyota Dealers near Columbus, OH". Google returned DealerRater.com and listed Toyota West as #1. I printed the entire list provided and "Best Rated Toyota Dealers near Columbus, OH". Google returned DealerRater.com and listed Toyota West as #1. I printed the entire list provided and headed toward customer reviews and printed those. Handed everything over to my wife, asked her to peruse all the sheets, when I got home from work that night she said they look really good, I read everything and said "Naaaaaah, can't be, must be salesmen entering reviews of themselves"--I've NEVER trusted car dealers, new or used. WRONG!!! I decided to visit them anyway, and ended up being introduced to Dennis Zachariah, with whom I was instantly comfortable although still nervous about working with a dealership. Dennis showed me a used 2002 Toyota Camry (I'm stuck on Toyotas, put 307K miles on my Corolla before I had to retire it for transmission troubles even though the engine still didn't use any oil between changes (every 5K miles with a can of Restore). Dennis very quickly earned my complete trust; I found him a fascinating individual with a broad knowledge of many topics that we have in common, including we're both military veterans. We spent nearly as much time talking about other things as we did the prospective car. I made the purchase that evening and Dennis promised me it would be properly cleaned up and detailed, Toyota West did a better job than I possibly could have, plus they fixed things that we had looked at but I had not requested they take care of. Dennis has continued to support me after the sale. If you are looking for someone who is knowledgeable, sincere, HONEST, and goes way above and beyond, talk to Dennis. We are retiring our '98 Avalon in the next four months (if possible) and I am heading straight back to Toyota West and Dennis Zachariah--he's already watching incoming stock for a "creampuff" for my wife in my price range. I consider Dennis not only an excellent representative, but also a friend, now. I had an exemplary experience. More

great customer service ,i went back to buy the car and the sales man waited for me even after his working hours , even his manager was great the sales man waited for me even after his working hours , even his manager was great More

I'm always apprehensive about car dealerships because of a bad experience I've had previously. I am new to the area and a friend recommended Toyota West for their reputation. When I went in I didn't fe of a bad experience I've had previously. I am new to the area and a friend recommended Toyota West for their reputation. When I went in I didn't feel pressured to get something I didn't need, but Jimmy was able to answer all my questions and help me find exactly what I DID need. He was professional yet personal which is something you don't get in customer service much these days. I will definitely pass on the recommendation to my friends and family. More

David at Toyota West provided a pleasant car buying experience. He was knowledgable and not pushy. I will recommend Toyota West to my friends and family. experience. He was knowledgable and not pushy. I will recommend Toyota West to my friends and family. More

very nice and helpful would definitely come back Dennis took very good care of us even though we drove 3 hours to get here thank you took very good care of us even though we drove 3 hours to get here thank you More

Friendliness is contagious. Great prices. Fast quality deals. Sales people work very well together. David was very friendly, straight forward and helpful with all concerns. deals. Sales people work very well together. David was very friendly, straight forward and helpful with all concerns. More

We are return costumers. This is our second lease with Robert Smart. We always receive excellent service along with a great deal. We would recommend the dealership and Robert! We had an awesome experie Robert Smart. We always receive excellent service along with a great deal. We would recommend the dealership and Robert! We had an awesome experience and love our new car! Thanks Robert and Toyota West! More

We leased a vehicle from this dealership just under 3 years ago. Robert was our salesman and he was awesome! The service we received after the sale was excellent. Robert was also very helpful and easy years ago. Robert was our salesman and he was awesome! The service we received after the sale was excellent. Robert was also very helpful and easy to deal with on our new lease. We are very satisfied with the deal we got. We really love our new RAV4! More

I will definitely come back here again. Everyone was friendly and attentive. Will answered all of my questions and when I left I did not feel like the dealership got one over on me after I left. friendly and attentive. Will answered all of my questions and when I left I did not feel like the dealership got one over on me after I left. More

From the moment we walked in, we were greeted with friendly faces and professional attitude. David was very knowledgeable and helpful in answering our questions along with having a personable nature. friendly faces and professional attitude. David was very knowledgeable and helpful in answering our questions along with having a personable nature. He was very helpful in walking us through the process from start to finish. Greg was very good at explaining the financial/paperwork end of things. He was very friendly and helpful as well. We had a great experience. Thank you! More