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Toyota West

Columbus, OH

Overview
Reviews
Vehicles
4.6
1,802 Reviews
At Toyota West, we believe in providing car buyers with a first-class car-buying and vehicle-servicing experience. When you visit our Toyota dealership near Columbus, Dublin, and Grove City, Ohio, you’ll find a huge selection of new Toyota SUVs, cars, trucks, and more.
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1500 Auto Mall Dr

Columbus, OH

43228

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Showing 1,802 reviews

May 07, 2026

They did my first schedule service on my 2025 RAV4 XLE. And did it in a timely manner. And kept me informed during that time. More

by ffcst4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian clay
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May 07, 2026 -

Toyota West responded

Thank you for sharing your experience! We're glad to hear everything went smoothly. We look forward to seeing you again at Toyota West!

May 06, 2026

Toyota West Service, I had my appointment yesterday. Bryan my service advisor is kind and helpful good guy. Dave and Dan are the drivers for the shuttle service (with in 10 mile radius) courtesy is a More

by darlaclark84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Service Rrp., drivers Dave & Dan
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May 06, 2026 -

Toyota West responded

Thank you for sharing your fantastic feedback, Darla! It's wonderful to hear about the exceptional service and support you received from Bryan, Dave, and Dan. We truly appreciate your business and look forward to serving you again at Toyota West.

April 21, 2026

Everything were funny, meaning the work and the behaviour of the advisor. I will be back to the dealership. Thank you More

by Goodlucky200
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
The employee was nice to me
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Apr 21, 2026 -

Toyota West responded

Thank you for sharing your kind feedback! We hope to see you again at Toyota West! Safe travels!

April 14, 2026

I have always had great service. Bryan goes above and beyond. Everyone is courteous and professional. More

by slmcguire.280
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
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Apr 14, 2026 -

Toyota West responded

We're so grateful for your business and your kind words about Bryan! We truly feel fortunate to have you as one of our customers. See you next time at Toyota West!

March 20, 2026

The service here was wonderful. Christopher Frey was attentive and explained everything and asked if I had any questions. My vehicle was repaired properly and Christopher expedited More

by Brian.cochran73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Frey
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Mar 20, 2026 -

Toyota West responded

Brian, we are pleased to read about your experience with Christopher and we will be sure to pass along your kind words. Thank you for choosing our team and for your thoughtful feedback. We hope to welcome you back to Toyota West down the road.

March 06, 2026

Awesome staff and service. The rest is filler for 15 words. So, that is all. More

by heathebauer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Mar 06, 2026 -

Toyota West responded

Hi Heathe, thanks so much for taking the time to leave Toyota West a great review!

March 04, 2026

I was pleased with how the dealership handled my 10,000 warranty service. Lisa was friendly and helpful in all my interactions with her. She is an asset to this dealership! More

by thericogang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
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Mar 05, 2026 -

Toyota West responded

Thank you for choosing Toyota West, and for sharing your experience with Lisa and the team. See you again down the road!

February 27, 2026

Always curtious and friendly, efficient and timely. I count on their accurate advice. Always easy to get in for service. I very much appreciate the consistency off their car care. Thank you Toyota on More

by JM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
There have been many,but Eric most recently.
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Feb 28, 2026 -

Toyota West responded

Hi JM, your feedback is music to our ears! Thank you for choosing Toyota West and for expressing your gratitude by spotlighting Eric and our team in both service and sales. We'll pass along your kudos, and we can't wait to see you down the road.

February 26, 2026

Chris was very helpful in saving me money, and a shuttle home and return. The vehicle was cleaned which is a great bonus. More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
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Feb 26, 2026 -

Toyota West responded

Hi Amy, we're glad Chris could assist you and help save some money, and that our shuttle service made your visit convenient. Thanks for choosing Toyota West! Safe travels!

February 22, 2026

It was a great experience, everyone was willing to listen to what I thought was in .y best interest. Not just that I appreciated everyones hospitality. Nice doing business with you all. More

by Cedric Hall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cherika and Christopher Wells
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Feb 23, 2026 -

Toyota West responded

Cedric, thank you for sharing your fantastic feedback about our team! We're grateful for your business and support here at Toyota West and hope to see you again.

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