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Toyota West

Columbus, OH

4.7
1,761 Reviews

1500 Auto Mall Dr

Columbus, OH

43228

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Showing 1,761 reviews

September 28, 2023

A really bad experience, the vehicle we bought for my daughter has not yet been delivered because it is in poor condition despite being approved and giving the initial payment. It will only be 2 weeks ag More

by Medaya19
Recommend Dealer
No
Employees Worked With
Kamrie Day
Sep 29, 2023 -

Toyota West responded

Medaya, I'm sorry to read about the issues you're experiencing regarding the vehicle you bought for your daughter. This certainly isn't the experience we aim for and it's clear that we've fallen short in this instance. We'd like to address these concerns directly so please reach out when you have a moment — let's get this sorted out together. Thank you, Aaron Crum - General Manager - 740-506-9947

September 19, 2023

He’s nice and helpful I recommend them for the service they do.thanks for the service More

by fadi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamrie Day
Sep 19, 2023 -

Toyota West responded

Thank you for your recommendation! The Toyota West team appreciates your support.

September 19, 2023

Fast, very friendly, and attention to detail was awesome! Thanks guys for an excellent service experience! More

by randyevanshine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rory
Sep 19, 2023 -

Toyota West responded

Randy, we're glad to know you had a great service experience at Toyota West! Thanks for the shout-out about our attention to detail and speedy work.

September 17, 2023

Lisa, is very friendly and supportive! !! Dealership staff are very easy to work with. Thank you! More

by blotfi
Recommend Dealer
Yes
Employees Worked With
Kamrie Day
September 14, 2023

Bryan got me signed in quickly and had my service completed well before the estimated time of completion. More

by tchap71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan clay
Sep 15, 2023 -

Toyota West responded

We're glad to know that Bryan and our team at Toyota West were able to provide you with a speedy service. Thanks for the positive feedback!

September 12, 2023

WAS VERY INFORMING, ALSO GOT MY TRUCK DONE IN A GREAT TIME BRANDON WAS VERY PROFESSIONAL More

by keithbarrett23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamrie Day
Sep 12, 2023 -

Toyota West responded

Thank you for choosing Toyota West, Keith! We are so glad to hear that Brandon and the team got your truck done quickly. We are here to help with any of your future service needs.

September 09, 2023

Very friendly staff and the place very clean and Benjamin very kind… that why I like to go to Toyota West More

by Mimi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin
Sep 11, 2023 -

Toyota West responded

Mimi, we're so glad to know you had a positive experience with Benjamin and the rest of our team at Toyota West. Thanks for your kind words about our staff and facilities!

September 07, 2023

Always kind and do exactly what I want. They keep me informed until my car is ready. More

by Woody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kory
Sep 07, 2023 -

Toyota West responded

Thank you for the review! We appreciate the kind feedback and hope to see you again at Toyota West!

Sep 07, 2023 -

Woody responded

Love Toyota West!

September 05, 2023

My experience with this dealer was good, from test drive til insurance and paperwork, everything just fine. More

by Chak.S.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alvaro
Sep 05, 2023 -

Toyota West responded

We're glad to know your experience from test drive to paperwork went smoothly at Toyota West. Thanks for sharing this positive review!

August 30, 2023

Even with a lot of construction everything went smoothly no issues and work completed quickly More

by lmgoslee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamrie Day
Aug 30, 2023 -

Toyota West responded

Thank you for sharing your positive feedback with the Toyota West team! We appreciate your understanding and look forward to assisting you when the time comes in the future. See you then!

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